You are on Getting To The Hospital (Royal Blackburn Hospital). Skip to the next section.

Getting To The Hospital (Royal Blackburn Hospital)

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• By Road View
  • The Royal Blackburn Hospital is located on Haslingden Road.
    Use the postcode BB2 3HH if using a sat-nav device.
    From Blackburn Bus Station continue along Salford, heading away from the town centre.
    When passing the traffic lights veer right and head along Cicely Lane until you reach the T-junction (Higher Audley Street/A6078).
    Turn right onto Higher Audley Street/A6078 and continue until the next junction.
    Turn left onto Bennington Street where the Hospital is signposted.
    Follow Bennington Street until the T junction for Haslingden Road.
    Turn left onto Haslingden Road and the Hospital is located on the left.
  • A designated disabled parking area is available at the main hospital reception, next to Visitor Car Park O.
    The main visitors car park is Car Park N, opposite the main hospital entrance. Limited places are also available at Car Park J.
    Entry to Car Park J for external visitors can only be accessed by credit or debit card. On entry, insert a credit or debit card into the barrier reader. The card will be read, the entry date and time recorded, the card will then be returned. When the card has been removed the entry barrier will be raised to allow access.
    On exit, please insert the same card into the barrier reader. The card will be read, the exit date and time recorded, and the cost calculated and receipt produced. When the card has been removed the barrier will be raised to exit.
    
    Please note - Car Park J cannot be accessed via the M65.
• By Bus View
  • There is a bus stop located close to the main entrance.
    You can use Metro's online journey planner to start to plan your journey by bus.
    The Hospital Trust has made a commitment to provide free transport services between Burnley General Hospital and the Royal Blackburn Hospital for patients and visitors.
    The service is now operational, running from 06:15 to 21:30 (the last bus) Monday to Friday. A reduced service will operate on weekends and bank holidays.
  • There is not an onsite bus stop.
• By Train View
  • The nearest rail station is Blackburn, 1.2 miles away.
    To view the route please use the google map link below.
• Useful Links View
  • Traveline Journey Planner.
  • To view the web page described above click here (opens in new tab).
  • Blackburn and Darwen Council Bus Services.
  • To view the web page described above click here (opens in new tab).
  • National Rail Enquiries.
  • To view the web page described above click here (opens in new tab).
  • East Lancashire Hospitals NHS Trust Transport Service.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the Customer Relations desk at the main hospital reception.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact main reception.
• Other languages, documents and interpreters can be requested in advance.
• Additional hospital services link (new tab) - click here.

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• Comments View
  • There is a Customer Relations Team located within the hospital.
  • The Customer Relations Team is located at the main hospital reception desk.
  • The telephone number for the Customer Relations Team is 0800 587 2586.
  • The email address for patient advice, concerns and complaints is [email protected]
  • The email address for general enquiries is [email protected].

You are on Hospital Parking (Emergency Department Car Park). Skip to the next section.

Hospital Parking (Emergency Department Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located to the left of the Emergency Department building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is not a/are not clearly marked/signposted Blue Badge parking bay(s) available.
  • There is/are 0 designated Blue Badge parking bay(s) within the hospital car park.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the Emergency Department entrance.
  • There is not a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located at the side of the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
• Comments View
  • There is a 30 minute drop off zone in front of the Emergency Department.
  • There are 3 Blue Badge bays for dropping off with a 30 minute limit.
  • The drop off Blue Badge bays vary in size.
  • The nearest drop off Blue Badge bay is 20m from the Emergency Department entrance.

You are on Getting To (The Paediatric Emergency Department). Skip to the next section.

Getting To (The Paediatric Emergency Department)

• The Paediatric Emergency Department is/are located within the Emergency Department.
• Access to the Paediatric Emergency Department is via the the Emergency Department entrance.
• Enter the Emergency Department entrance and the Paediatric Emergency Department is located on the left.
• There is step free access to the Paediatric Emergency Department.
• The Paediatric Emergency Department is approximately 3m from the Emergency Department entrance.
• Wayfinding signage is provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Emergency Department). Skip to the next section.

Outside Access (Emergency Department)

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• Entrance Details View
  • This information is for the entrance located at the front of the Emergency Department Building.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
• Ramp/Slope Details View
  • The ramp/slope is located leading from the Emergency Department car park to the building.
  • The ramp/slope gradient is moderate.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located to the right of the Emergency Department entrance.
  • There is/are 11 step(s).
  • There is not tactile paving at the top and bottom of the step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Comments View
  • There are freestanding and wall mounted sanitiser and face mask stations at this entrance. the height of these varies between 128cm and 137cm.

You are on Opening Times (Emergency Department). Skip to the next section.

Opening Times (Emergency Department)

• This service is open 24 hours.

You are on Entrance (Paediatric Emergency Department). Skip to the next section.

Entrance (Paediatric Emergency Department)

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• Entrance Details View
  • This information is for the entrance located inside the Emergency Department.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • The hand sanitiser is not in a suitable position for wheelchair users.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 154cm.

You are on Reception (Emergency/Urgent Care Centre Reception). Skip to the next section.

Reception (Emergency/Urgent Care Centre Reception)

• The Emergency/Urgent Care Centre Reception is located directly ahead as you enter the department.
• The reception area/desk is approximately 12m (13yd 4in) from the department entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step free access to the reception area/desk.
• The lighting levels at the reception area/desk are medium.
• The height of the reception desk is medium height (77cm - 109cm).
• There is sufficient space to write or sign documents on the desk.
• There is a low section of the desk (76cm or below) available.
• There is sufficient space to write or sign documents on the low section of the desk.
• There is not a clear knee recess beneath the low section of the desk.
• The desk is staffed.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is not a hearing assistance system.
• This venue does not play background music.
• Wayfinding signage is available.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are medium.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 4m from the Paediatric Emergency Department entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Chairs with armrests are not available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is not available.
• There is a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Treatment Room 4). Skip to the next section.

Consultation / Treatment Room (Treatment Room 4)

• There is / are 4 consultation / treatment room(s) available.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Treatment Room 1). Skip to the next section.

Consultation / Treatment Room (Treatment Room 1)

• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• No tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• The nearest accessible toilet is located in the main Emergency Department waiting area.

You are on Standard Toilet(s) (Waiting Area). Skip to the next section.

Standard Toilet(s) (Waiting Area)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located in the waiting area.
  • Inside the venue, there is level access to the shared toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are medium.

You are on Standard Toilet(s) (Treatment Area). Skip to the next section.

Standard Toilet(s) (Treatment Area)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located in the treatment area.
  • Inside the venue, there is level access to the shared toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the treatment area standard toilet.
  • The height of the baby change table once extended is 85cm (2ft 9in).
  • Inside the venue, there is level access to the baby change facility.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Royal Blackburn Hospital Main Building Guide link (new tab) - click here.
• Emergency Department link (new tab) - click here.