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Summary

• Departures Gates 18-23 are located at the rear of Departures Gates 9-17.
• For the Departures Lounge DisabledGo access guide please click here (new tab).
• For the Departures Gate 9-17 DisabledGo access guide please click here (new tab).

You are on Entrance (Departures Gates 18-23). Skip to the next section.

Entrance (Departures Gates 18-23)

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• Entrance View
  • This information is for the entrance located at the rear of Departures Gates 9-17.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 180cm.

You are on Outside Access (Departures Gates 18-23). Skip to the next section.

Outside Access (Departures Gates 18-23)

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• Entrance View
  • This information is for the entrance located at the rear of Departures Gates 9-17.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 180cm.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • The lighting levels at the steps are good.
• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are clearly visible from the entrance.
  • The floors which are accessible by escalator(s) are G-1.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead after you exit the entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 3m (3yd 10in) from the Departures Gates 18-23 entrance.
• The lift is a standard lift.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Walkway. Skip to the next section.

Walkway

• Turn right after exiting the lift through a set of 180cm permanently held open double doors.
• There is an easy slope just beyond the entrance.
• There is a walkway that leads to the lift down to the Departures Gates.
• The are handrails available on both sides of the walkway.
• The type of flooring is vinyl.
• The lighting levels are good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The floors which are accessible by stairs are Walkway - Departure Gates.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear of the walkway.
• The lift is a standard lift.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is High.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 150cm x 150cm (4ft 11in x 4ft 11in).
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Departures Gates 18-23 - Waiting Area. Skip to the next section.

Departures Gates 18-23 - Waiting Area

• There is step free access from the entrance to the Departures Gates.
• There is a seating area located at the centre of the area.
• The seating is fixed.
• Some seats do have armrests.
• There are audible announcements for flight information.
• The type of flooring is vinyl.
• The lighting levels are good.

You are on Departures Gates 18-23. Skip to the next section.

Departures Gates 18-23

• There is step free access to Departure Gates 18, 19, 20, 21, 22 and 23.
• The height of the desks is 135cm.
• Staff can come around the desk to check a passengers documentation if needed.
• There are automatic doors leading from the Departure Gates to the tarmac.

You are on Ambulift. Skip to the next section.

Ambulift

• The ambulift is used for passengers who are unable to board the aircraft via the steps.
• Please contact the Passenger Assistance Desk for more information.
• There is a fold down lift which is located at the rear of the vehicle.
• The lift is operated by a member of staff.
• The dimensions of the lift are 160cm x 225cm.
• There is fixed seating and space for wheelchair users.
• The ambulift is raised up to the level with the airplane doors, where the passengers are moved on to the airplane.
• The accessibility of the individual aeroplane varies depending on the provider, please contact your airline company prior to booking for more information.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located to the left after you exit the lift.
  • This accessible toilet is approximately 7m (7yd 1ft) from the lift.
  • There is step-free access into the accessible toilet, via lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The push pad or push button is 85cm from floor level.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 85cm.
  • The dimensions of the accessible toilet are 155cm x 230cm (5ft 1in x 7ft 7in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
  • The toilet has a non slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 120cm (3ft 11in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is high.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is low.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The toilet seat colour contrast is low.
  • The contrast between the walls and floor is high.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 91cm (2ft 12in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left after you exit the lift.
  • The female and male toilets are approximately 6m (6yd 1ft) from the lift.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • The wash basin tap type is sensor.
  • Lighting levels are good.