Access Guide
Getting To The Hospital
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By Road
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- Ipswich Hospital is located to the east of Ipswich town centre. It is within easy access of the A12 and A14. Access to the hospital is from Heath Road (A1198).
- There are many onsite car parks at the front of the site and parking is free for Blue Badge holders.
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By Bus
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- There are regular buses that serve the hospital. There are bus stops in both directions on Heath Road, within 150m of the hospital site.
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By Train
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- The nearest train station to the hospital is Derby Road which is approximately 2.4 km away.
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Useful Links
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- National Rail Enquiries.
- To view the web page described above click here (opens in new tab).
- Travelling in Suffolk and East Anglia.
- To view the web page described above click here (opens in new tab).
- Community Transport Schemes.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located in the South Zone.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01473 704 781.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found throughout the hospital.
- Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- Mobility aids are available to help patients move around and include; wheelchairs.
- There is a Changing Places facility at this hospital which is located on the ground floor of the Central Zone.
- To view the Changing Places Accessibility Guide please click here.
Getting Help and Assistance (Costa Coffee)
- There are not volunteers available for help and assistance at the hospital.
- No hospital staff receive deaf awareness training.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available.
- BSL interpreters cannot be provided on request.
- Language interpreters cannot be provided on request.
- A Changing Places facility is available within the Central Zone, for more information please click here.
Hospital Parking (South Wards Entrance - Blue Badge Parking and Drop-off)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located immediately outside the South Wards Entrance.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 300cm x 490cm (9ft 10in x 16ft 1in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located just outside the South Wards Entrance.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does not have tactile paving.
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Paying
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- There are parking charges for the hospital car park.
- Parking is free for Blue Badge holders.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are level changes with no dropped kerbs.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 48m (52yd 1ft) from the South Wards Entrance.
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Comments
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- The dropped kerb and pavement between the main strip of Blue Badge parking bays and the entrance is obstructed.
- This means wheelchair users have to negotiate traffic.
- There are 2 parking bays next to a charging point for electric vehicles which are also marked as drop-off bays.
Getting To (Costa Coffee)
- Costa Coffee is/are located on the ground floor of the South Zone.
- Access to Costa Coffee is via the South Wards entrance.
- Enter via the South Wards entrance and Costa Coffee is directly ahead.
- There is step free access to Costa Coffee.
- Costa Coffee is approximately 25m from the South Wards entrance.
- Wayfinding signage is provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (South Wards Entrance - 2)
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Entrance Details
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- This information is for the entrance located at the front left of the building.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is no hand sanitiser at this entrance.
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 132cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 130cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Opening Times (Costa Coffee)
- Monday 07:30 - 20:00.
- Tuesday 07:30 - 20:00.
- Wednesday 07:30 - 20:00.
- Thursday 07:30 - 20:00.
- Friday 07:30 - 20:00.
- Saturday 07:30 - 20:00.
- Sunday 08:00 - 19:30.
Entrance (Costa Coffee)
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Entrance Details
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- This information is for the entrance located on the ground floor of the South Zone.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is no hand sanitiser at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 180cm.
Counter (Costa Coffee)
- The counter is located to the right on entering Costa Coffee.
- The counter is approximately 2m (2yd 7in) from the Costa Coffee entrance.
- The counter is clearly visible from the entrance.
- There is step free access to the counter.
- The lighting levels at the counter are medium.
- The height of the counter is medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the counter.
- There is not a low section of the counter (76cm or below) available.
- The counter is staffed.
- The type of system is a fixed loop.
- There is a hearing assistance system.
- The hearing assistance system is not signed.
- Staff are not trained to use the system.
Inside Access
- There is level access once inside.
- This venue does not play background music.
- The type of flooring in walkways and corridors is vinyl/laminate.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are medium.
Eating and Drinking (Costa Coffee)
- The following information is for the cafe.
- Full table service is available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 1m (3ft 3in) from the Costa Coffee entrance.
- The standard height for tables is 73cmcm.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- There is ample room for a wheelchair user to manoeuvre.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is Hot and Cold Food and Drinks.
Accessible Toilet
- The nearest accessible toilets are located next to the South Wards reception desk.
Standard Toilet(s)
- The nearest standard toilets are located next to the South Wards reception desk.
Related Access Guides
- To view other access guides that are related to this one please use the links below.
- Central Zone link (new tab) - click here.
- Hospital Parking link (new tab) - click here.
- South Wards Entrance link (new tab) - click here.