You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Ipswich Hospital is located to the east of Ipswich town centre. It is within easy access of the A12 and A14. Access to the hospital is from Heath Road (A1198).
  • There are many onsite car parks at the front of the site and parking is free for Blue Badge holders.
• By Bus View
  • There are regular buses that serve the hospital. There are bus stops in both directions on Heath Road, within 150m of the hospital site.
• By Train View
  • The nearest train station to the hospital is Derby Road which is approximately 1.5 miles away.
• Useful Links View
  • National Rail Enquiries.
  • To view the web page described above click here (opens in new tab).
  • Travelling in Suffolk and East Anglia.
  • To view the web page described above click here (opens in new tab).
  • Community Transport Schemes.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located in the South Zone.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01473 704 781.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found throughout the hospital.
• Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Mobility aids are available to help patients move around and include; wheelchairs.
• There is a Changing Places facility at this hospital which is located on the ground floor of the Central Zone.
• To view the Changing Places Accessibility Guide please click here.

You are on Getting Help and Assistance (Costa Coffee). Skip to the next section.

Getting Help and Assistance (Costa Coffee)

• There are not volunteers available for help and assistance at the hospital.
• No hospital staff receive deaf awareness training.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters cannot be provided on request.
• Language interpreters cannot be provided on request.
• A Changing Places facility is available within the Central Zone, for more information please click here.

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• Useful Links View
  • Costa Coffee link (new tab) - click here.

You are on Hospital Parking (South Wards Entrance - Blue Badge Parking and Drop-off). Skip to the next section.

Hospital Parking (South Wards Entrance - Blue Badge Parking and Drop-off)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located immediately outside the South Wards Entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 300cm x 490cm (9ft 10in x 16ft 1in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located just outside the South Wards Entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Parking is free for Blue Badge holders.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are level changes with no dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 48m (52yd 1ft) from the South Wards Entrance.
• Comments View
  • The dropped kerb and pavement between the main strip of Blue Badge parking bays and the entrance is obstructed.
  • This means wheelchair users have to negotiate traffic.
  • There are 2 parking bays next to a charging point for electric vehicles which are also marked as drop-off bays.

You are on Getting To (Costa Coffee). Skip to the next section.

Getting To (Costa Coffee)

• Costa Coffee is/are located on the ground floor of the South Zone.
• To see the hospital map please click here (opens new tab).
• Access to Costa Coffee is via the South Wards entrance.
• Enter via the South Wards entrance and Costa Coffee is directly ahead.
• There is step free access to Costa Coffee.
• Costa Coffee is approximately 25m from the South Wards entrance.
• Wayfinding signage is provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (South Wards Entrance - 2). Skip to the next section.

Outside Access (South Wards Entrance - 2)

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• Entrance Details View
  • This information is for the entrance located at the front left of the building.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is no hand sanitiser at this entrance.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 132cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Opening Times (Costa Coffee). Skip to the next section.

Opening Times (Costa Coffee)

• Monday 07:30 - 20:00.
• Tuesday 07:30 - 20:00.
• Wednesday 07:30 - 20:00.
• Thursday 07:30 - 20:00.
• Friday 07:30 - 20:00.
• Saturday 07:30 - 20:00.
• Sunday 08:00 - 19:30.

You are on Entrance (Costa Coffee). Skip to the next section.

Entrance (Costa Coffee)

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• Entrance Details View
  • This information is for the entrance located on the ground floor of the South Zone.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is no hand sanitiser at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.

You are on Counter (Costa Coffee). Skip to the next section.

Counter (Costa Coffee)

• The counter is located to the right on entering Costa Coffee.
• The counter is approximately 2m (2yd 7in) from the Costa Coffee entrance.
• The counter is clearly visible from the entrance.
• There is step free access to the counter.
• The lighting levels at the counter are medium.
• The height of the counter is medium height (77cm - 109cm).
• There is sufficient space to write or sign documents on the counter.
• There is not a low section of the counter (76cm or below) available.
• The counter is staffed.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are not trained to use the system.
• The hearing assistance system is not signed.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• This venue does not play background music.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are medium.

You are on Eating and Drinking (Costa Coffee). Skip to the next section.

Eating and Drinking (Costa Coffee)

• The following information is for the cafe.
• Full table service is available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 1m (3ft 3in) from the Costa Coffee entrance.
• The standard height for tables is 73cmcm.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• There is ample room for a wheelchair user to manoeuvre.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is Hot and Cold Food and Drinks.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• The nearest accessible toilets are located next to the South Wards reception desk.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• The nearest standard toilets are located next to the South Wards reception desk.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other DisabledGo access guides that are related to this one please use the links below.
• Central Zone link (new tab) - click here.
• Hospital Parking link (new tab) - click here.
• South Wards Entrance link (new tab) - click here.