Access Guide
Getting To The Hospital
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By Road
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- Ipswich Hospital is located to the east of Ipswich town centre. It is within easy access of the A12 and A14. Access to the hospital is from Heath Road (A1198).
- There are many onsite car parks at the front of the site and parking is free for Blue Badge holders.
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By Bus
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- There are regular buses that serve the hospital. There are bus stops in both directions on Heath Road, within 150m of the hospital site.
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By Train
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- The nearest train station to the hospital is Derby Road which is approximately 2.4 km away.
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Useful Links
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- National Rail Enquiries.
- To view the web page described above click here (opens in new tab).
- Travelling in Suffolk and East Anglia.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located in the South Zone.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01473 704 781.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found throughout the hospital.
- Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- Mobility aids are available to help patients move around and include; wheelchairs.
- There is a Changing Places facility at this hospital which is located on the ground floor of the Central Zone.
- To view the Changing Places Accessibility Guide please click here.
Hospital Parking (Emergency Department Drop-off Zone)
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located directly outside the entrance to the Emergency Department.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does not have tactile paving.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The hospital entrance is clearly visible from the car park.
Hospital Parking (Car Park F)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located at the front of the site, close to the Outpatient Department.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 32 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 310cm x 470cm (10ft 2in x 15ft 5in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located at the front and rear of the car park.
- There is not a payment machine at a convenient height for wheelchair users.
- There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 55m (60yd 5in) from the Outpatient Entrance.
Outside Access (Emergency Department Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the Garrett Anderson Centre.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There are bollards outside this entrance.
- The bollard(s) does/do not have a high colour contrast to prevent them being hazardous to visually impaired people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is no hand sanitiser at this entrance.
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 194cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 168cm.
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Ramp/Slope Details
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- The ramp/slope is located directly in front of the Emergency Department entrance.
- The ramp/slope gradient is slight.
Outside Access (Garrett Anderson Centre Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the Garrett Anderson Centre.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There are bollards outside this entrance.
- The bollard(s) does/do not have a high colour contrast to prevent them being hazardous to visually impaired people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is no hand sanitiser at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 116cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 87cm.
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Ramp/Slope Details
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- The ramp/slope is located in front of the Garrett Anderson Centre Main Entrance.
- The ramp/slope gradient is slight.
Getting Around (Garrett Anderson Centre)
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Access
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- There is step free access throughout the building via lift(s).
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Circulation
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- There are doors in corridors which have to be opened manually.
- The type of flooring in walkways and corridors is vinyl.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- Handrails are not provided in corridors.
- Seating is not provided in corridors.
- There is high colour contrast between the walls and floor in the majority of corridors.
- The lighting levels are good.
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Signage and Wayfinding
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The wayfinding signage does not include pictograms.
- Dementia friendly signage is not provided.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
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- This venue does not play background music in public areas.
- There is not a hearing assistance system in the public areas of the building.
Other Floors
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Stairs
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- Signs indicating the location of the stairs are not clearly visible from the entrance.
- There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are G, 1, 2, 3.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are good.
Lift
- There is a lift for public use.
- The lift is located through the second set of entrance doors in the lift lobby.
- Signs indicating the location of this lift are not clearly visible from the entrance.
- The lift is approximately 14m (15yd 11in) from the Garrett Anderson Main Entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1, 2, 3.
- There are manual, heavy, single doors to access the lift lobby on the ground floor.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is medium.
- The clear door width is 91cm.
- The dimensions of the lift are 133cm x 140cm.
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is low.
Toilet with Adaptations
- The nearest accessible toilets are located in the Emergency Department waiting area.
Standard Toilet(s)
- The nearest standard toilets are located in the Emergency Department waiting area.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Central Zone link (new tab) - click here.
- Hospital Parking link (new tab) - click here.