Access Guide
Getting To The Hospital
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By Road
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- Ipswich Hospital is located to the east of Ipswich town centre. It is within easy access of the A12 and A14. Access to the hospital is from Heath Road (A1198).
- There are many onsite car parks at the front of the site and parking is free for Blue Badge holders.
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By Bus
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- There are regular buses that serve the hospital. There are bus stops in both directions on Heath Road, within 150m of the hospital site.
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By Train
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- The nearest train station to the hospital is Derby Road which is approximately 2.4 km away.
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Useful Links
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- National Rail Enquiries.
- To view the web page described above click here (opens in new tab).
- Travelling in Suffolk and East Anglia.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located in the South Zone.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01473 704 781.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found throughout the hospital.
- Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- Mobility aids are available to help patients move around and include; wheelchairs.
- There is a Changing Places facility at this hospital which is located on the ground floor of the Central Zone.
- To view the Changing Places Accessibility Guide please click here.
Other Floors (All First Floor Wards and Endoscopy)
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Stairs
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- Signs indicating the location of the stairs are not clearly visible from the entrance.
- There are manual, double doors which may be difficult to open to enter and exit the stairwell on the first floor.
- The floors which are accessible by stairs are G, 1.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a second lower handrail.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are good.
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Comments
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- The lower handrail is on the right hand side going up only.
Lift (2)
- There is a lift for public use.
- The lift is located off the main corridor, in Area A.
- The lift is approximately 90m (98yd 1ft) from the South Zone entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 128cm.
- The dimensions of the lift are 150cm x 274cm.
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Opening Times (Urology Department)
- Monday 08:45 - 17:00.
- Tuesday 08:45 - 17:00.
- Wednesday 08:45 - 17:00.
- Thursday 08:45 - 17:00.
- Friday 08:45 - 17:00.
- Saturday Closed.
- Sunday Closed.
Entrance (Urology Department)
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Entrance Details
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- This information is for the entrance located on the first floor in the South Zone of the hospital.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is a hand sanitiser at a convenient height for wheelchair users.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are heavy.
- The width of the door opening is 75cm.
Reception (Urology Department)
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Reception
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- The reception point is located to the right on entering the Urology Department.
- The reception point is approximately 3m (3yd 10in) from the Urology Department entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+) .
- There is not sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- There is not a clear knee recess beneath the low section of the desk.
- The counter is staffed.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- Some tables are permanently fixed.
- The waiting room / area does have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Inside Access
- There is level access once inside.
- This venue does play background music.
- Music is played at a low level in the reception waiting area.
- Wayfinding signage is available.
- The type of flooring in walkways and corridors is vinyl/laminate.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are medium.
Consultation / Treatment Room (Treatment Room)
- There is / are 3 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Treatment Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 83cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist can be brought in from another department.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Consultation / Treatment Room (Treatment Room 2)
- There is / are 3 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Treatment Room 2.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 85cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist can be brought in from another department.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is not a chair.
- No tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are bright.
Standard Changing Room (Urology Department)
- There is a/are standard changing room(s) available.
- The standard changing room(s) surveyed is/are located on the main Urology Department corridor.
- The standard changing room(s) is/are approximately 12m (13yd 4in) from the Urology Department entrance.
- The standard changing room(s) is/are approximately 2m (2yd 7in) from the Treatment Room 3.
- The standard changing room(s) is/are approximately 8m (8yd 2ft) from the reception desk.
- There is level access to the standard changing room(s).
Accessible Toilet
- The nearest accessible toilet is located on the corridor outside the Endoscopy Department on the first floor in the South Zone of the hospital.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located next to the reception waiting area.
- The female toilet(s) is/are approximately 10m (10yd 2ft) from the Urology Department entrance.
- Inside the venue, there is level access to the female toilet(s).
- An ambulant toilet with wall mounted grab rails is not available.
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located next to the reception waiting area.
- The male toilet(s) is/are approximately 9m (9yd 2ft) from the Urology Department entrance.
- Inside the venue, there is level access to the male toilet(s).
- An ambulant toilet with wall mounted grab rails is available.
- Lighting levels are medium.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Central Zone link (new tab) - click here.
- Hospital Parking link (new tab) - click here.
- South Wards Entrance link (new tab) - click here.
- South Zone link (new tab) - click here.