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Ponteland Golf Club

53 Bell Villas, Ponteland, Newcastle, NE20 9BD

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Access Guide

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Introduction

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive disability awareness/equality training.
  • Staff do not receive deaf awareness training.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Getting Here

Opening Times

  • Monday 07:00 - 23:00.
  • Tuesday 07:00 - 23:00.
  • Wednesday 07:00 - 23:00.
  • Thursday 07:00 - 23:00.
  • Friday 07:00 - 23:00.
  • Saturday 07:00 - 23:00.
  • Sunday 07:00 - 22:00.

Parking

  • Parking View
    • The venue does have its own parking facilities.
    • The car park is located at the side of the clubhouse.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is not a/are not Blue Badge parking bay(s) available.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
    • There is an overflow car park for staff and visitors.
    • The additional parking is located to the rear of the main car park. The surface of the additional parking is gravel. The parking bays in the additional parking area are not marked. There is a ramp leading from the main car park to the additioanl parking area. The ramp is steep. The ramp does not have handrails. The ramp is also used as the access road to the additional parking area.
  • Paying View
    • There are not parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac and block paving.
    • There is not a road to cross between the car park and the entrance.
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off points(s) is/are located to the right of the additional entrance.
    • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is not clearly signed.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The height of the intercom is 140cm (4ft 7in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 93cm.
    • There is not a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located to the left as you face the entrance.
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Outside Access (Additional Entrance / Mens Locker Room Entrance)

  • Entrance View
    • This information is for the entrance located at the side of the clubhouse.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The bell/buzzer is not in a suitable position to allow wheelchair users to gain access.
    • The intercom is not in a suitable position to allow wheelchair users to gain access.
    • A key code is required for access at this entrance.
    • The height of the key code reader is 154cm.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 86cm.
    • There is not a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located to the right as you face the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up.
    • The width of the ramp/slope is 105cm (3ft 5in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the left as you face the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are not between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).

Outside Access (Side Entrance / Ladies Locker Room Entrance)

  • Entrance View
    • This information is for the entrance located at the side of the clubhouse.
    • The entrance area/door is clearly signed.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • A key code is required for access at this entrance.
    • The height of the key code reader is 137cm.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 89cm.
    • There is not a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located to the left as you face the entrance.
    • There is/are 3 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Getting Around

  • Access View
    • There is step-free access throughout the majority of the building, via lift.
  • Circulation View
    • There are doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet.
    • There is good colour contrast between the walls and floor in all corridors/walkways.
    • The lighting levels are good.
    • Access to other floors/levels is via stairs and lift.
  • Signage View
    • Wayfinding signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Lounge

  • The clubhouse has a lounge.
  • The lounge is located on the ground floor, to the front right of the clubhouse.
  • The lounge is only accessible via steps, or through the ladies locker room.
  • The door to the lounge is single.
  • The door is heavy.
  • The door opens towards you (pull).
  • The width of the door opening is 87cm.
  • The lounge has ample room to manouvre.
  • There are chairs, tables and sofas in the lounge.
  • The height of the tables is 70cm.
  • Some of the chairs have armrests.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located beyond the alternative entrance.
    • The stairs are approximately 3m from the alternative entrance.
    • The stairs are clearly visible from the entrance.
    • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on the left going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.
  • Comments View
    • There are two other similar staircases.
    • The first is beyond the main entrance.
    • The second is beyond the female locker room entrance.
    • There are two chair lifts available for this staircase.
    • The chair lifts have portable controls.
    • You will need to transfer from one chair lift to the other half way up the flight of stairs.

Eating and Drinking (Bar/Restaurant)

  • The following information is for the restaurant/bar.
  • The restaurant/bar is located on the first floor of the clubhouse.
  • There is stepped access to the restaurant/bar.
  • There is a/are single, heavy manual door(s) to access this area.
  • Full table service is available.
  • Food and/or drinks can be ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the restaurant/bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is carpet.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • All chairs have armrests on both sides.
  • The nearest table is approximately 2m from the entrance/opening.
  • The nearest table is approximately 2m from the till/counter.
  • The standard height for tables is 65cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • There are hand held menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Function Room

  • The clubhouse has a function room.
  • The function room is located on the first floor.
  • The function room is accessed by manual, heavy double doors.
  • The width of the door opening is 164cm.
  • There are tables within the function room.
  • The height of the tables is 72cm.
  • Chairs with armrests are available.
  • The function room has its own bar.
  • The height of the bar is 108cm.
  • Drinks can be bought over to the tables.

Golf Course

  • The first tee is located to the left as you face the clubhouse.
  • The path leading to the first tee is paving slabs.
  • The ground around the first tee is soft rubber matting. There are steps leading to the first tee.
  • The steps are deep.
  • The steps do not have handrails.
  • The first tee can also be accessed via a steep slope.
  • The slope is grass.
  • The others tees are all similar.
  • The paths around the golf course are mostly short grass.
  • Golf carts are available to hire.
  • There are fees to hire a golf cart.
  • There is some bench seating around the golf course.
  • Assistance dogs are permitted on the course with handlers.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located on the first floor, through the door to the rear of the function room.
    • This accessible toilet is approximately 30m (32yd 2ft) from the stairs.
    • There is stepped access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 135cm x 220cm (4ft 5in x 7ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • The height of the light switch/pull cord is 98cm from floor level.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 65cm (2ft 2in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a mirror.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 131cm (4ft 4in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located through the door to the rear of the function room.
    • The female toilet(s) is/are approximately 28m (30yd 1ft) from the stairs.
    • There is stepped access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • There is a/are similar standard toilet(s) available.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the landing of the stairs.
    • The male toilet(s) is/are approximately 2m (2yd 7in) from the stairs.
    • There is stepped access to the male toilet(s).
    • There is tactile and written text signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.