You are on Overview. Skip to the next section.

Overview

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• About View
  • The venue is a museum depicting fictional stories with exhibitions, a cafe and a shop.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a drop-off point and a public car park nearby.
  • The nearest train station is Oxford.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: the entrance to the ticket office, the access to the Alice Exhibition, the entrance to the Treasure Chamber exhibition.
  • Access throughout may include manual doors and automatic doors.
  • The ground, first and second floors can be accessed via a standard lift, a platform lift and stairs.
  • The following facilities are available: a hearing assistance system, a water bowl for assistance dogs, mobility scooter charging facilities, a seat/chair and portable hoists.
  • Additional equipment which can be borrowed or hired includes: The portable hearing assistance equipment is available in the shop.
  • The venue can provide British Sign Language interpreters, large print documents, Makaton, an audio description service and virtual tours.
  • Staff receive the following training: Disability Awareness Training/Visual Awareness Training/Makaton.
  • Please note that British Sign Language interpreters are only available for some events.
• Toilet and Changing Facilities View
  • The Changing Places toilet facilities are located within the accessible toilet on the ground floor.
  • The maximum weight for the changing bench is 150kg.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the building on Pembroke Street.
• There is step-free level access at the entrance.
• There are double manual gates at this entrance.
• The gates are permanently held open.
• The width of the opening is 300cm.
• There is a second single automatic door.
• The second door opens towards you.
• The width of the opening is 95cm.
• There is step-free access via ramp as you enter.
• The ramp is between 75cm and 150cm wide with no handrails.

You are on Counter (Ticket Office and Shop). Skip to the next section.

Counter (Ticket Office and Shop)

• The counter is located straight ahead and to the left.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is a lowered section at the counter, at a suitable height for a wheelchair user.
• There is a clearly signed portable hearing assistance system.
• There is no (or very little) background noise in this area.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout all areas, this may include the use of a lift.
• The following areas have step-free access via ramps or slopes: the door to the ticket office, the access to the Alice Exhibition and the access to the Treasure Chamber.
• Access throughout may include manual doors and automatic doors.
• There is background noise.
• Wayfinding signage is provided.
• Seating available in the walkways includes: chairs without armrests and benches.

You are on Changing Places (Ground Floor - Left Hand Transfer). Skip to the next section.

Changing Places (Ground Floor - Left Hand Transfer)

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• Location and Access View
  • The Changing Places facility surveyed is located within the cloakroom, off the courtyard.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The most accessible route to the Changing Places facility has step-free level access and automatic doors.
  • There is step-free level access into the facility.
  • The Changing Places room is also used as the ground floor toilet with adaptations.
  • There is pictorial signage on or near the door.
  • The door opens outwards.
  • The width of the door opening is 90cm.
  • The door has a twist lock.
  • There is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is a lateral transfer space to the left as you face the toilet.
  • There is a push button flush on top of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • There is a vertical grab rail on the transfer side.
  • There is a dropdown rail on the transfer side.
  • The toilet seat is 45cm from the floor.
  • There is a wall mounted toilet roll holder.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 140cm.
  • The facility hoist is powered overhead and accesses the changing bench and the toilet.
• Shower Details View
  • The shower has an adjustable shower head which can be detached.
  • The shower controls are twist turn mixer.
• Other Facilities View
  • There is a fixed height wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • The facility has a waste bin and a sanitary bin.
  • Additional features include: a full length mirror and a coat hook.

You are on Standard Toilet Facilities (Ground Floor). Skip to the next section.

Standard Toilet Facilities (Ground Floor)

• The female standard toilet facilities were surveyed.
• The toilets are located within the cloakroom, off the courtyard.
• The most accessible route has step-free level access and manual doors.
• There is step-free level access .
• There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
• The wash basin has a sensor tap.
• There are wash basins at a variety of heights.

You are on Parent and Baby Room / Feeding Room (Ground Floor). Skip to the next section.

Parent and Baby Room / Feeding Room (Ground Floor)

• The room surveyed is located within the cloakroom, off the courtyard.
• There is pictorial signage on or near the door.
• There is step-free level access into the room.
• The door opens inwards.
• The width of the door opening is 80cm.
• There is a toilet, a wash basin, a hand dryer, a coat hook and a baby changing table in the room.
• The wash basin has a sensor tap.
• The room has a waste bin and a nappy/incontinence items bin.
• There are two toilets, at different heights to suits adults or children.

You are on Lift (Standard Lift). Skip to the next section.

Lift (Standard Lift)

• The lift surveyed is located in the courtyard.
• The journey time to this lift from the ticket office is approximately less than a minute.
• The most accessible route to the lift has step-free level access and automatic doors.
• The ground floor, first floor and second floor are accessed by this lift.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 110cm.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• There is also a platform lift to access the first floor, which is located near the cloakroom.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located to the left of the lift.
• Ground floor, first floor and second floor can be accessed by these stairs.
• There are 20+ steps between floors which are clearly marked and have handrails on both sides.

You are on Toilet with Adaptations (First Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the first floor to the right of the lift.
  • The most accessible route to the toilet has step-free level access and a platform lift.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards.
  • The width of the door opening is 90cm.
  • The door has a twist lock.
• Dimensions and Features View
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 110cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • There is a vertical grab rail on the transfer side.
  • There is a dropdown rail on the transfer side.
  • The toilet seat is 45cm from the floor.
  • There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • The cubicle has a waste bin and a sanitary bin.

You are on Exhibition Space (The Portal - First Floor). Skip to the next section.

Exhibition Space (The Portal - First Floor)

• This attraction is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include manual doors.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is background noise.
• There is a portable hearing assistance system which is not clearly signed.
• Seating available in this area includes: stools.
• The tour is self-guided.
• There is step-free level access throughout the tour.
• Access throughout the tour may include manual doors.
• Wayfinding signage is not provided throughout the tour.

You are on Exhibition Space (The Whispering Wood - First Floor). Skip to the next section.

Exhibition Space (The Whispering Wood - First Floor)

• This attraction is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include manual doors and automatic doors.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The following may be experienced here: lighting effects.
• There is background noise.
• There is a portable hearing assistance system which is not clearly signed.
• Seating available in this area includes: benches and stools.
• The tour is self-guided.
• There is step-free level access throughout the tour.
• Access throughout the tour may include manual doors and automatic doors.

You are on Lift (First Floor to Second Floor - Platform Lift). Skip to the next section.

Lift (First Floor to Second Floor - Platform Lift)

• The lift surveyed is located on the first floor, as you exit the Whispering Wood exhibition.
• The most accessible route to the lift has step-free level access.
• The first floor and second floor are accessed by this lift.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 110cm.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator and a list of floor services/facilities.

You are on Exhibition Space (The Treasure Chamber - Second Floor). Skip to the next section.

Exhibition Space (The Treasure Chamber - Second Floor)

• This attraction is indoors.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: slight ramp up immediately after the entrance dsoorway into the exhibition.
• Access throughout may include manual doors and automatic doors.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The following may be experienced here: lighting effects.
• There is background noise.
• There is a portable hearing assistance system which is not clearly signed.
• Seating available in this area includes: stools.
• The tour is self-guided.
• There is step-free level access throughout the majority of the tour.

You are on Exhibition Space (The Enchanted Library - Second Floor). Skip to the next section.

Exhibition Space (The Enchanted Library - Second Floor)

• This attraction is indoors.
• There is step-free level access throughout the majority of areas.
• Access throughout may include manual doors.
• There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
• The following may be experienced here: lighting effects.
• There is background noise.
• There is a portable hearing assistance system which is not clearly signed.
• Seating available in this area includes: chairs without armrests.
• The tour is self-guided.
• There is step-free level access throughout the tour.
• The following areas of the tour have step-free access via ramps or slopes: the access to the Alice Exhibition.
• Access throughout the tour may include manual doors.

You are on Seating Area (The Courtyard). Skip to the next section.

Seating Area (The Courtyard)

• The seating area is located in the courtyard.
• The seating area is uncovered.
• The most accessible route to the seating area has step-free level access.
• There is step-free level access throughout the seating area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs with armrests and benches.
• Furniture available in this area includes: tables.
• There is no (or very little) background noise in this area.

You are on Access To (Shop). Skip to the next section.

Access To (Shop)

• The most accessible route has step-free level access.
• The ramp is between 75cm and 150cm wide with no handrails.
• There is a single automatic door which opens towards you.
• The width of the opening is 91cm.
• There is a sensor on the wall to open the door at a height of 100cm.

You are on Shop. Skip to the next section.

Shop

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• Getting Around View
  • There is step-free level access throughout all areas.
  • The following areas have step-free access via ramps or slopes: there is a slight ramp down from the entrance to access the shop.
  • There is no (or very little) background noise.
• Payment View
  • The checkout area is located straight ahead and to the left.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
  • The height of the payment counter is 100cm.
  • There is a lowered section at the counter, at a suitable height for a wheelchair user .
  • There is a clearly signed fixed hearing assistance system.

You are on Access To (Café). Skip to the next section.

Access To (Café)

• The most accessible route has step-free level access.
• There is a single automatic door which opens away from you.
• The width of the opening is 91cm.
• There is a sensor on the wall to open the door, at a height of 100cm.

You are on Eating and Drinking (Café). Skip to the next section.

Eating and Drinking (Café)

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• Location and Service View
  • The entrance to the café is off the courtyard.
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is available on request only.
  • Menus are handheld, wall-mounted and available in large print.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the right as you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 88cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs without armrests and benches.
  • Furniture available in this area includes: tables.
  • There may be background noise in this area.