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Colchester Register Office

Colchester Library, 21 Trinity Square, Colchester, Essex, CO1 1JB

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Access Guide

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Temporary Closure - September 2024 to July 2025

  • This venue will be temporarily closed for building refurbishment from 2nd September 2024 to July 2025.
  • Temporary offices will be available at Stanwell House, Colchester.
  • Please contact Essex County Council for further information.

Introduction

  • Comments View
    • The venue is located on the ground and first floor of the library.
    • Please check in at the library 'hello desk' and then take a seat in the registrars waiting area.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • The venue is open on Saturdays 09:00 - 12:00 for the registration of births only.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Colchester.

Parking

  • The venue does not have its own car park.

Outside Access (Trinity Square - Main Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 164cm (5ft 5in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are single.
    • The width of the door opening is 120cm (3ft 11in).
  • Comments View
    • There is a security barrier just beyond the second set of doors which is 101cm in width.

Reception (Ground Floor)

  • The desk/counter is 12m (13yd 4in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.
  • Comments View
    • There is an escalator to access other floors however, as of July 2024, the escalator was out of use.

Lift

  • There is a lift for public use.
  • The lift is located to the left of the reception desk.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is approximately 11m (12yd 1in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 95cm x 130cm (3ft 1in x 4ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Outside Access (Register Office Entrance)

  • This information is for the entrance located on the ground floor.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single (with a locked extension leaf).
  • The door(s) is / are light.
  • The width of the door opening is 78cm (2ft 7in).
  • Comments View
    • The door width is 104cm with the extension leaf opened.
    • There are a further two registration rooms on the first floor.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are varied.

Changing Places

  • Location and access View
    • The facility is located to the left as you enter.
    • The facility is approximately 10m (10yd 2ft) from the main entrance.
    • There is level access into the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens inwards.
    • The width of the door is 85cm (2ft 9in).
    • The dimensions of the facility are 278cm x 378cm (9ft 1in x 12ft 5in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is wall mounted.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by loop.
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the left as you face the toilet is 82cm (2ft 8in).
    • The transfer space on the right as you face the toilet is 165cm (5ft 5in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Dropdown rails are provided for the toilet.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The type of wash basin is adjustable.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are not available.