Access Guide
Summary
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Getting Help and Assistance
View
- Starbucks is open daily from 06:00 - 22:00.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Starbucks is located to the left after you enter the services building.
- There is step-free access to Starbucks.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the A1(M) - Baldock Services - EXTRA AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located at the rear of the food hall.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located at the rear of the food hall.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Customers order and collect from the counter.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system .
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Self-Service Touchscreens
View
- Self-service touchscreens are not available for ordering.
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Service Counter
View
- The height of the counter is 91cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are coffee tables, tables, long tables, armchairs, sofas, bench seats and chairs without armrests available.
- Some chairs are fixed to the floor and each other.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 70cm.
- The surface height of the lowest table is 50cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
Outside Access (Exit)
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Entrance
View
- This information is for the entrance located opposite the counter.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Exit'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the door opening is 85cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
Seating Area (Outside)
- The seating area is located in front of Starbucks.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are chairs without armrests and tables available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 73cm.