Access Guide
Summary
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Getting Help and Assistance
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- Opening hours are 10:30 - 19:30 Monday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
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- Chozen Noodle is located to the left from the main entrance.
- There is step-free access to Chozen Noodle.
- The entrance area is clearly signed.
- For the M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located between McDonald's and Greggs.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located between McDonald's and Greggs.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Customers place their order at the left hand side of the counter, and then continue to the right hand side of the counter to pay and collect.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Chinese.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Background music is played throughout this area.
- There is not a hearing assistance system .
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Service Counter
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- The height of the counter is 91cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
Seating Area
- The seating area is located in the centre of the services building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are high stools, tables, high tables, bench seats and chairs without armrests available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 70cm.
- The distance between the floor and the underside of the highest table is 104cm.
- Background music is played throughout this area.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are good.
- There is a baby station at a height of 95cm within the seating area as shown in photograph 10.