Access Guide
Location
- The venue is situated within the centre of the city.
- This venue is situated in Glasgow.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is High Street.
- The nearest underground station is Buchanan Street.
Opening Times (Box Office)
- Monday 12:00 - 18:00.
- Tuesday 12:00 - 18:00.
- Wednesday 12:00 - 18:00.
- Thursday 12:00 - 18:00.
- Friday 12:00 - 18:00.
- Saturday 12:00 - 18:00.
- Sunday Closed.
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Comments
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- The opening times can vary depending on events and performances taking place.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Q-Park Candleriggs.
- The car park is located in Albion Street.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Candleriggs Entrance)
- This information is for the entrance located to the front of the building.
- There is level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 160cm (5ft 3in) wide.
Reception (Box Office)
- The reception desk is 5m (16ft 5in) from the Candleriggs entrance.
- There is level access to reception from the entrance.
- The reception desk is low height.
- Lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Inside Access
- There is a hearing assistance system.
- The system is infrared.
- Staff are trained to use the system.
- The scooter can be used in all areas of the theatre.
- Motorised scooters are welcomed in public parts of the venue.
- Lighting levels are medium.
Lift
- There is a lift for public use.
- The lift is located to the rear of the foyer as you enter.
- The floors which are accessible by this lift are levels 1-2-3.
- The lift is 12m (13yd) from Candleriggs entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 127cm (4ft 2in).
- The dimensions of the lift are 127cm x 239cm (4ft 2in x 7ft 10in).
- There are separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is medium.
Other Floors
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Steps
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- The floors which are accessible by stairs are level-1-2-3.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is medium.
Theatre
- There are designated spaces for wheelchair users.
- Wheelchairs are left with the patron.
- A companion may sit with you.
- Companions sit next to you.
- This venue does provide audio described performances.
- There is a hearing assistance system.
- The hearing system is infrared.
- Staff are trained to use the hearing system.
- A deposit is required for the sound enhancement system.
- There is a wheelchair to borrow.
- To borrow a wheelchair,please ask a member of staff.
- Concessions are available.
- Assistance dogs are allowed in the auditorium.
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Comments
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- There is seating and standing performances at this venue.
- For seating performances wheelchair users are seated close to the accessible entrance.
- For standing performances there is a reserved area on the balcony.
Restaurant Bar Internal (Bazaar Bar)
- The following information is for the bar.
- Once inside, there is level access to the service.
- Food is available from the bar.
- Full table service is available.
- There is ample room for a wheelchair user to manoeuvre.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 10m (32ft 10in) from the Candleriggs entrance.
- The distance between the floor and the highest table is 70cm (2ft 4in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is varied hot and cold meals.
Toilet with Adaptations
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 16m (17yd 1ft) from the Candleriggs entrance.
- This accessible toilet is located to the right of the entrance to the auditorium.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens by sliding.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 78cm (2ft 7in).
- The door is heavy.
- The dimensions of the accessible toilet are 166cm x 205cm (5ft 5in x 6ft 9in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 88cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 103cm (3ft 5in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Comments
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- Accessible toilets can also be found on levels 1 and 2.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located to the right of the entrance to the auditorium.
- The female and male toilets are 15m (16yd) from the Candleriggs entrance.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are medium.
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Comments
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- Standard toilets can also be found on levels 1 and 2.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are available in Braille.
- Documents are available in large print.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
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Comments
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- Patrons can request forthcoming performances on CD.