Access Guide
Introduction
- Services / facilities within the building include hotel accommodation, Champagne Central bar/restaurant, a business suite, private dining rooms and function suites.
- Services / facilities within the grounds include Glasgow Central Station and NCP Glasgow Central Car Park.
- Related linkhttps://www.accessable.co.uk/glasgow-city-council/glasgow-city-council/access-guides/glasgow-central-station.
- Glasgow Central Station.
Opening Times
- Reception is staffed 24 hours per day.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Glasgow Central.
- The nearest underground station is St Enoch.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is NCP Central Station Car Park.
- The car park is located off Midland Street.
- There is a/are Blue Badge parking bay(s) available within the car park.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The hotel has a deal with the NCP Central Station car park for cheaper rates.
- The car park is approximately 300m from the hotel via Central Station.
Access Point (Glasgow Central Station - Hope Street Entrance)
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Access Point
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- This information is for the access point located on Hope Street.
- There is not an information board/map at this access point.
- There is ramped/sloped access at this access point.
- There is no gate at this access point.
- There are bollards at this access point.
- The width between the bollards is 117cm.
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Ramp/Slope
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- The ramp/slope is located beyond the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
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Comments
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- This entrance leads to the accessible entrance of the hotel.
- There are further entrances around the station including further down Hope Street and via the NCP car park which do not have steep ramped access.
- Please refer to the separate station guide for details.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located on Gordon Street.
- There is stepped access at this entrance.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 168cm (5ft 6in).
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The width of the door opening is 166cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 172cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Step(s)
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- The step(s) is/are located in front of and beyond the entrance.
- There is/are 4 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 18cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
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Comments
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- The first two steps do not have handrails.
- The height of the lowest buzzer at this entrance is 120cm, the highest is 165cm.
Outside Access (Accessible Entrance)
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Entrance
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- This information is for the entrance located at the rear of the venue off Glasgow Central Station Concourse.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The width of the door opening is 188cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 170cm.
Reception
- The desk/counter is 8m (8yd 2ft) from the accessible entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are low to moderate.
- There is not a hearing assistance system.
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Comments
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- The express checkout desk is used by wheelchair users and mobility impaired walkers (photograph 3).
- The height of this desk is 75cm.
- The concierge desk is opposite the main reception (photograph 4).
- The height of this desk is 104cm.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played in the public areas.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, E, 1, 2, 3, 4, 5.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are moderate to good.
Lift
- There is a lift for public use.
- The lift is located to the right of the building, past the stairs.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, E, 1, 2, 3, 4, 5.
- Wall mounted information boards are provided at lift landings.
- The lift is approximately 15m (16yd 1ft) from the accessible entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Eating and Drinking (Champagne Central)
- The following information is for the restaurant/bar.
- The restaurant is located on floor E.
- The bar does serve food.
- Full table service is available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 9m (9yd 2ft) from the lift.
- The distance between the floor and the lowest table is 74cm (2ft 5in).
- The distance between the floor and the highest table is 113cm (3ft 8in).
- The standard height for tables is 74cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- There is a slight slope leading from the corridor to Champagne Central (photograph 8).
Room
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General Information
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- The Tourist Board rating is 4 Star.
- There are 243 rooms in total.
- There are 0 standard ground floor rooms.
- There are 239 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 4 room(s) which has / have accessible ensuite facilities.
- There is / are 0 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 10m (10yd 2ft) from the lift.
- There is level access from an accessible entrance.
- No accessible rooms are located in a separate building from the main hotel.
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Accessible Room
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- The room number or room name viewed was 228.
- The width of the door is 97cm.
- The height of the bed is 64cm.
- The measurement between the bed base and floor is 4cm (2in).
- Light switches are within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- It is out of reach(higher than 10cm (4") from floor).
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 86cm (2ft 10in).
- The door opens outwards.
- The door may be difficult to open.
- The door does not have a lock.
- The dimensions of the accessible ensuite are 245cm x 290cm (8ft x 9ft 6in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 60cm (1ft 12in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- Wall mounted grab rails are available for the toilet.
- As you face the toilet, the wall mounted grab rails are on both sides.
- The toilet seat is 46cm (1ft 6in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 76cm (2ft 6in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is a functional emergency alarm available in the ensuite.
- Disposal facilities are available.
- There are mirrors.
- Mirrors are not placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is not a bath.
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Wheel In Shower
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- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is twist/turn.
- The shower seat is flip-down.
- The flip-down or fixed seat height is 39cm (1ft 3in).
- There are handrails available for the shower.
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Signage, colour contrast and lighting in accessible rooms
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- There is no additional signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is low.
- The colour contrast between the walls and floor is high.
- The colour contrast between the internal hotel room door and wall is high.
- The colour contrast between the external ensuite door and wall is high.
- Lighting levels in the room are moderate to good.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is high.
- The colour contrast between the walls and floor in the ensuite is low.
- The colour contrast between the dropdown rails and wall is high.
- The colour contrast between the grab rails and wall is high.
- Lighting levels in the ensuite are moderate to good.
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Auxiliary Aids - General
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- Some rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) flashing alarm(s) and vibrating pillow(s).
- Flashing fire alarms are in rooms.
- Vibrating fire alarms are In rooms.
- The venue does not provide other auxiliary aids for people with mobility impairments.
- The number of accessible rooms with baths is 2.
- The number of accessible rooms with wheel in showers is 2.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- There is level access to standard rooms on other floors.
- Adjoining rooms are available.
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Comments
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- There is a dropdown rail in the shower.
- In room 328 and 342 the baths are 48cm high.
Toilet with Adaptations
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 14m (15yd 11in) from the accessible entrance.
- This accessible toilet is located in the corridor to the left of reception, beneath the main staircase.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 228cm x 194cm (7ft 6in x 6ft 4in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 150cm (4ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within this accessible toilet.
- The height of the baby change table once extended is 96cm (3ft 2in).
Toilet with Adaptations (Male - Floor E)
- Accessible toilet facilities are available.
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Location and Access
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- There is no signage on or near the toilet door.
- This accessible toilet is approximately 11m (12yd 1in) from the lift.
- This accessible toilet is located on floor E in the standard male toilet.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is not a shared toilet.
- This is a male facility. There is no accessible toilet in the female standard toilets.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door is easy to open.
- The dimensions of the accessible toilet are 190cm x 180cm (6ft 3in x 5ft 11in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 130cm (4ft 3in).
- There is no dropdown rail for the toilet.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are not available in the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is not a hand dryer.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the walls and floor is fair.
- The lighting levels are moderate to good.
Standard Toilet(s) (Floor E)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on floor E.
- The female toilet(s) is/are approximately 20m (21yd 2ft) from the lift.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels in the female toilets are moderate to good.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located on floor E.
- The male toilet(s) is/are approximately 9m (9yd 2ft) from the lift.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels in the male toilets are moderate to good.
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Comments
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- There is a clearly marked medium height step without handrails leading to the urinals in the male standard toilet.
Additional Info
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.