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Pollok House

2060 Pollokshaws Road, Glasgow, G43 1AT

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Access Guide

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Location

  • The venue is situated outside the centre of the city.
  • This venue is situated in Glasgow.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Pollockshaws West.

Opening Times

  • Monday 10:00 - 17:00.
  • Tuesday 10:00 - 17:00.
  • Wednesday 10:00 - 17:00.
  • Thursday 10:00 - 17:00.
  • Friday 10:00 - 17:00.
  • Saturday 10:00 - 17:00.
  • Sunday 10:00 - 17:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • The patron does not have to cross a road.
  • Comments View
    • The car park is 75m from the venue's entrance.
    • The convenient dropoff point is located in the car park
    • There is a moderate slope on the cobbled path between the car park and the accessible entrance.
    • It is 5m from the designated Blue Badge to the main entrance.
    • The car park is situated immediately in front of the venue.
    • The photograph shows the Blue Badge parking area.

Outside Access (Main Entrance)

  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 130cm (4ft 3in) wide.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • There is / are 3 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Outside Access (Accessible Entrance)

  • There is not level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 130cm (4ft 3in) wide.

Level Change (Accessible Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located between the car park and the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 400cm (13ft 1in).
  • Comments View
    • The entrance gives level access to the lower section of the service corridor on the basement floor.
    • It is necessary for a member of staff to open this door from the inside.

Reception

  • The reception desk is 3m (9ft 10in) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • Lighting levels are bright.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B-2.
    • There are 9+ steps between floors.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Other View
    • The services on the floors which are not accessible are the bedrooms on the 2nd floor.

Lift (1)

  • There is a lift for public use.
  • The lift is located in the service corridor.
  • The lift is a platform lift.
  • The lift is approximately 20m (21yd 2ft) from the accessible entrance.
  • Staff do need to be notified for use of the lift.
  • The dimensions of the lift are 80cm x 95cm (2ft 7in x 3ft 1in).
  • The lighting level in the lift is bright.
  • Comments View
    • This lift overcomes a level change, in the service corridor, at basement level.
    • The lift overcomes 4 medium steps, with handrails on both sides.

Museum

  • Tactile signage for exhibits is not available.
  • There is a hearing assistance system.
  • The hearing system is a fixed loop.
  • Staff are trained to use the the hearing system.
  • A deposit is not required for the hearing system.
  • There is a wheelchair to borrow.
  • To borrow the wheelchair, the front desk.

Restaurant Bar Internal (The Kitchen Restaurant)

  • Once inside, there is level access to the service.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is traditional meals and snacks.
  • Comments View
    • There are 2 medium steps for access to the outdoor seating area.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • This accessible toilet is approximately 3m (3yd 10in) from the accessible entrance.
    • This accessible toilet is located immediately beyond the accessible entrance.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 355cm x 215cm (11ft 8in x 7ft 1in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 200cm (6ft 7in).
    • There is a dropdown rail on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 122cm (4ft).
    • There is a towel dispenser.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 114cm (3ft 9in).
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • Baby change facilities are located within the standard toilet.
    • The baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 70cm (2ft 3in).
    • Inside the venue, there is level access to the baby change facility.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.
  • Plastic cups are not available.
  • Plastic cutlery is not available.
  • Drinking straws are available on request.
  • There are two wheelchairs available to borrow.