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Information Centre

Glasgow Prestwick Airport, Terminal Building, Prestwick, South Ayrshire, KA9 2PL

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Access Guide

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COVID-19 Information

  • The information in this section was taken in December 2021.
  • There have been no changes to the parking.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 105cm.
  • Hand sanitisers are available inside the venue.
  • Additional hand sanitising stations have been installed across all areas of the Passenger Journey for Departures and Arrivals.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • Electronic and wall mounted displays showing visuals have been installed throughout.
  • All counters now have protective screens.
  • Up and down directional arrows have been displayed on the Main Terminal stairway.
  • Toilets are available.
  • All passengers, visitors and staff are required to wear a face mask.
  • There is a vending machine near the Information Centre which is stocked with hand sanitiser travel bottles and travel kits including masks, wipes, and hand sanitiser.
  • For more information about the measures in place for Covid-19 please click here (new tab) .


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    • The Information Centre is located on the ground floor of the Main Terminal.
    • It is located to the right of check-in, opposite WHSmith.

Opening Times

  • Monday 04:00 - 00:00.
  • Tuesday 04:00 - 00:00.
  • Wednesday 04:00 - 00:00.
  • Thursday 04:00 - 00:00.
  • Friday 04:00 - 00:00.
  • Saturday 04:00 - 00:00.
  • Sunday 04:00 - 00:00.


  • The desk/counter is 48m (52yd 1ft) from the Main Entrance.
  • The desk is 32m (34yd 2ft) from the security.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • There is sufficient space to write or sign documents on the desk/counter.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • The lighting levels are good.
  • Motorised scooters are allowed in public parts of the venue.
  • The type of flooring in walkways and corridors is tiles.

Passenger Assistance

  • The Passenger Assistance Area is located to the left of the Information Centre.
  • It is 4m from Reception where staff have a clear view and can come to assist.
  • Wheelchairs available to borrow are located to the right from the Main Entrance, opposite the check-in desks.
  • Staff will provide wheelchairs and assistance throughout the Airport.
  • There are 8 electric powered wheelchairs available.

Accessible Toilet

  • The nearest accessible toilets are to the rear right of the Main Terminal, near Arrivals.

Standard Toilet(s)

  • Standard Toilets are located throughout the Main Terminal Building.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Water bowls for assistance dogs are available.
  • There is a dog toilet or toileting area.