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Information Centre

Glasgow Prestwick Airport, Terminal Building, Prestwick, South Ayrshire, KA9 2PL

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Access Guide

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COVID-19 Information

  • The information in this section was taken in December 2020.
  • The Terminal building is closed between 21:00 - 07:00 when there are no departing / arriving flights.
  • There have been no changes to the parking.
  • Entrance to the Terminal building is via the main entrance (located across from the check-in desks) and the exit is via the Arrivals route - additional signage is in place.
  • Additional hand sanitising stations have been installed across all areas of the passenger journey for Departures and Arrivals.
  • Electronic and wall mounted displays showing visuals have been installed throughout.
  • All counters now have protective screens.
  • Up and down directional arrows have been displayed on the main terminal stairway.
  • Toilets are available.
  • All passengers, visitors and staff are required to wear a face mask.
  • For more information about the measures in place for Covid-19 please click here (new tab) .


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    • The information centre is located on the ground floor of the main terminal.
    • It is located to the right of check-in, opposite WHSmith and Starbucks.

Opening Times

  • Monday 04:00 - 00:00.
  • Tuesday 04:00 - 00:00.
  • Wednesday 04:00 - 00:00.
  • Thursday 04:00 - 00:00.
  • Friday 04:00 - 00:00.
  • Saturday 04:00 - 00:00.
  • Sunday 04:00 - 00:00.


  • The desk/counter is 48m (52yd 1ft) from the main entrance.
  • The desk is 32m (34yd 2ft) from the security.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • There is sufficient space to write or sign documents on the desk/counter.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • The lighting levels are bright.
  • Motorised scooters are allowed in public parts of the venue.
  • The type of flooring in walkways and corridors is tiles.

Passenger Assistance

  • The passenger assistance area is located to the left of the information centre.
  • It is 4m from reception where staff have a clear view and can come to assist.
  • Wheelchairs available to borrow are located to the right from the main entrance, opposite the check-in desks.
  • Staff will provide wheelchairs and assistance throughout the airport.
  • There are 8 electric powered wheelchairs available.

Accessible Toilet

  • The nearest accessible toilets are to the rear right of the main terminal, near Arrivals.

Standard Toilet(s)

  • Standard toilets are located throughout the main terminal building.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Water bowls for assistance dogs are available.
  • There is a dog toilet or toileting area.