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WHSmith - Departure Lounge

Glasgow Prestwick Airport, Aviation House, Prestwick, South Ayrshire, KA9 2PL

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Access Guide

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  • Comments View
    • WHSmith is located in the Departure Lounge.
    • The Departure Lounge facilities are normally open between the first and last departing flights.

Opening Hours

  • The WHSmith shop opening hours vary daily depending on flight departure and arrival times. Please contact the airport in advance should you require today's opening hours.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located towards car park 2, and via a member of staff airside.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and motorised wheelchairs.
  • To obtain mobility aids please contact any member of staff.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Entrance (Access Points)

  • Entrance View
    • This information is for the entrance located in the Departure Lounge.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There are no doors at this entrance.


  • Shop Entrance View
    • To the left of the Departure Lounge.
    • There is step-free access at this entrance/opening.
    • There are no doors leading into the shop(s).
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point is/are approximately 5m from the shop entrance.
    • The till point(s) is/are not clearly signed.
    • There is a lowered section at the till point .
    • There is a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Accessible Toilet(s)

  • The nearest accessible toilet is located on the opposite side of the Departure Lounge.

Standard Toilet(s)

  • The nearest standard toilets are located on the opposite side of the Departure Lounge.

Additional Info

  • Staff do not receive disability awareness / equality training.