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Glasgow Central Station

Gordon Street, Glasgow, G1 3SL

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Access Guide

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COVID-19 Information

  • The information in this section was taken in July 2021.
  • There is not a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 100cm.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Glasgow.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is St Enoch.

Opening Hours

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building, on Gordon Street.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 375cm.
  • Comments View
    • There are 120cm wide bollards in front of the entrance.

Outside Access (Union Street Entrance)

  • Entrance View
    • This information is for the entrance located at the side of the building, on Union Street.
    • There is stepped access at this entrance.
    • The main door(s) open(s) by sliding.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 385cm.
  • Step(s) View
    • The step(s) is/are located leading up beyond the entrance.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • The lighting levels at the step(s) are moderate to good.
  • Comments View
    • There are 118cm wide bollards at this entrance.

Outside Access (Hope Street Main Concourse Entrance)

  • Entrance View
    • This information is for the entrance located on Hope Street, towards the front of the station.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 330cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up beyond the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
  • Comments View
    • There are 118cm wide bollards at this entrance.
    • The slope was 145cm wide due to the Covid-19 restriction barrier when surveyed in July 2021.

Outside Access (Hope Street Lower Level Entrance)

  • Entrance View
    • This information is for the entrance located on Hope Street.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 340cm.
  • Ramp/Slope View
    • The ramp/slope is located leading down to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
  • Comments View
    • There are 116cm wide bollards at this entrance.

Outside Access (Argyle Street Lower Level Entrance)

  • Entrance View
    • This information is for the entrance located on Argyle Street, beneath the railway bridge, to the lower level.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located leading up beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
  • Comments View
    • There are 118cm wide bollards at this entrance.

Outside Access (NCP Glasgow Central Station Car Park Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of Platform 15.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 150cm.
  • Ramp/Slope View
    • The ramp/slope is located leading down to the platform.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 134cm (4ft 5in).
    • The lighting levels at the ramp/slope are good.

Access Point (Platform Security Gates)

  • Access Point View
    • This information is for the access point located between the main concourse and platforms.
    • There is step-free access at this access point.
    • The width of the gap is 90cm.
    • The gates are automatic upon ticket scan or insert.
      The ticket barcode scanner is 80cm high.
      The ticket insert slot is 93cm high.
      Standard security gates are 60cm wide.
  • Comments View
    • There is a slightly raised rubber surface with rounded edges between the security gates.

Inside Access

  • There is not level access to the service(s).
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.

Level Change (Inside Access)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located throughout the main concourse.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.

Reception (Ticket Office)

  • The desk/counter is 8m (8yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • Comments View
    • There are further ticket machines throughout the station, and a further ticket desk on platform 12/13 used during busy periods.
    • There is also a ticket desk on the lower level.
  • Comments View
    • There are further ticket machines throughout the station, and a further ticket desk on platform 12/13 used during busy periods.
    • There is also a ticket desk on the lower level.

Reception (Ticket Office - Lower Level)

  • The desk/counter is 20m (21yd 2ft) from the Hope Street Lower Level entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • Comments View
    • The counter to the right is height adjustable.
    • There are further ticket machines on the lower level and towards the lower platforms 16/17.

Entrance (Mobility Point - Central Station Clock)

  • This information is for the entrance located on the main concourse facing the main timetable board, beneath Central Station clock.
  • Entrance View
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 130cm.
  • Ramp/Slope View
    • The ramp/slope is located in the doorway.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • The width of the ramp/slope is 130cm (4ft 3in).
    • The lighting levels at the ramp/slope are good.

Entrance (Mobility Point - Platform 12/13)

  • This information is for the entrance located at the front of the Mobility Point on Platform 12/13.
  • Entrance View
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 120cm.
  • Ramp/Slope View
    • The ramp/slope is located in the doorway.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • The width of the ramp/slope is 120cm (3ft 11in).

Train Station

  • There are generally 100 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 00:30 to 04:00.
  • The office to obtain help is 50m (54yd 2ft) from the main entrance.
  • This office is located on the main concourse beneath the timetable boards, before the platforms.
  • There is a ticket office.
  • The ticket office is located to the right as you enter.
  • The ticket office is 8m (8yd 2ft) from the main entrance.
  • There is a taxi rank at the station.
  • The taxi rank is located across from the front of the station on Gordon Street.
  • The taxi rank is 20m (21yd 2ft) from the main entrance.
  • Shops and services within the station include Scribbler, WHSmith, M&S Simply Food, Boots, Upper Crust, Burger King, Starbucks, Costa, Krispy Kreme, Patisserie Valerie, Cards Galore, The Body Shop, Oliver Bonas, AMT Coffee, The Beer House.
  • All key concourse shops and services have level access.
  • There are 17 platform(s) in the station.
  • The platform(s) accessed by lift is / are 16/17.
  • The platform(s) accessed by ramp / slope is / are 1-15.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1-17.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 8/9.
    • Accessible toilets are located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, contact a member of staff.
  • Comments View
    • The Mobility Points in the main concourse and platform 12/13 also provide help and assistance.
    • Some trains can be located further down platforms by around 100m, referred to and signposted as the front train, when two trains are parked on the same platform track together.
    • Photograph 10 shows a 'front train beyond this point' marker.

Other Floors (Main Concourse - Lower Level)

  • Steps View
    • The floors which are accessible by stairs are LG-G.
    • The floors which are accessible by stairs are G, LG.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
    • The lighting level is medium.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are LG-G.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The head and foot of the escalators are clearly marked.
    • The lighting level is medium.
    • The lighting levels are moderate to good.

Other Floors (Lower Level - Platform 16/17)

  • Steps View
    • The floors which are accessible by stairs are LG, 16-17.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are LG-Link.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are moderate to good.

Lift (Platform 1-15)

  • There is a lift for public use.
  • The lift is located at the rear of the station.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-LG-16/17 Link.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 80m (87yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The controls are 88cm-118cm in height.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.
  • Comments View
    • The lift is 5m from the Hope Street Lower Level entrance, to the left as you enter.
    • The lift is 50m from the Argyle Street Lower Level entrance, to the left as you enter.

Lift (Platform 16-17)

  • There is a lift for public use.
  • The lift is located at the rear of the lower ground link level to platform 16/17.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Link-16/17.
  • The lift is approximately 65m (71yd 3in) from the platform 1-15 lift.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 138cm x 200cm (4ft 6in x 6ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The controls are 88cm-106cm in height.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Level Change (Platform 16-17 Link Corridor)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the lower level link.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Level Change (Changing Places and Accessible Toilet)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading up to the facilities near Platform 8/9.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Changing Places (by Platform 8/9)

  • The facility is located to the right of the main concourse as you enter, near Platform 8/9.
  • The facility is approximately 130m (142yd 6in) from the main entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is ramped/sloped access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is not a radar key.
  • The key can be obtained from any member of staff.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The door has a horizontal grab rail.
  • The width of the door is 102cm (3ft 4in).
  • The dimensions of the facility are 255cm x 402cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is fair.
  • The facility toilet is peninsular.
  • The transfer space on the right as you face the toilet is 80cm (2ft 7in).
  • The transfer space on the left as you face the toilet is 135cm (4ft 5in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a lever flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 96cm.
  • The toilet has a backrest and a cistern.
  • The toilet seat colour contrast is good.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 190cm (6ft 3in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • There is no seat for the shower.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is a vertical grab rail for the shower.
  • The colour contrast between the vertical grab rail(s) for the shower and wall is good.
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a soap dispenser.
  • The soap dispenser is at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 98cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 115cm.
  • There is a hand dryer.
  • The hand dryer is not at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 110cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is a coat hook.
  • There are coat hooks in the toilet at 103cm and 140cm from the floor.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • There is a buzzer at the entrance to call a keyholder.
    • The buzzer is to the left of the door and is 122cm high.

Accessible Toilet (by Platform 8/9)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • This accessible toilet is approximately 130m (142yd 6in) from the main entrance.
    • This accessible toilet is located near Platform 8/9.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from any member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 200cm x 230cm (6ft 7in x 7ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 132cm (4ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 120cm (3ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • This accessible toilet is approximately 27m (29yd 1ft) from the main entrance.
    • This accessible toilet is located on the left as you enter the station.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 200cm x 250cm (6ft 7in x 8ft 2in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 125cm (4ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 108cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Comments View
    • There is an intercom system to access this accessible toilet and baby changing area.

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the left as you enter.
  • The parent and baby room is approximately 22m from the main entrance.
  • There is step-free access to the parent and baby room.
  • Staff do need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 77cm (2ft 6in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 85cm.
  • The wash basin tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on the left as you enter the station.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels in the female and male toilets are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the standard toilets.
    • The height of the baby change table once extended is 118cm (3ft 10in).
    • Inside the venue, there is not level access to the baby change facility.

Level Change (Standard Toilets and Showers)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading to the standard toilets and showers.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Standard Shower

  • Shower facilities are available.
  • The shower(s) surveyed is/are located adjacent to the standard toilets.
  • There is not level access to the shower facilities.
  • Comments View
    • The showers require a RADAR key for entry, which can be obtained from any member of staff.

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.