Skip to main content

Glasgow City Council Service Centre

45 John Street, Glasgow, G72 0JF

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • Services / facilities within the building include Housing, Council Tax, Licensing, Registras, Blue Badge, Non Domestic Rates, Development and Regeneration, Land and Environmental, Education, Parking, Electoral Roll.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Glasgow.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Glasgow Queen Street.
  • The nearest underground station is Buchanan Street.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 275cm x 670cm (9ft 0in x 21ft 12in).
    • On street Blue Badge parking is located on Cochrane Street.
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 230cm x 550cm (7ft 7in x 18ft 1in).
    • Standard marked parking bays are located on Cochrane Street.
  • Comments View
    • The photographs show the permit only parking outside the venue and the Blue Badge bays on Cochrane Street respectively.

Outside Access (Main Entrance)

  • This information is for the entrance located on John Street.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 102cm (3ft 4in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 122cm (4ft 0in) wide.
  • Comments View
    • The inner automatic doors are push pad operated to exit.

Reception (Welcome Zone)

  • The reception desk is 3m (9ft 10in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use system.

Reception (Payments Desk)

  • The reception desk is 8m (26ft 3in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is not level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • Fixed hearing loops are located at the interview desks.
    • The photographs show the interview and self service points respectively.

Level Change (Inside Access)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • Comments View
    • There are two ramps on the right and left past reception.
    • Facilities accessed via these ramps are the service desks and the toilet.
    • The ramps have handrails on both sides.
    • The photographs show the left and right ramps respectively.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 37m (40yd 1ft) from the main entrance.
    • This accessible toilet is located at the rear of the building.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from reception.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 96cm (3ft 2in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 239cm x 410cm (7ft 10in x 13ft 5in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 160cm (5ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 105cm (3ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • This facility is fitted with an emergency voice communication system with the button 100cm from the ground. This toilet is for use by disabled people and mother and baby. Baby change facilities are located within the venue. The baby change facilities are located within the accessible toilet. The height of the baby change table once extended is 77cm (2ft 6in).
    • Inside the venue, there is level access to the baby change facility.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.