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Pavilion Theatre

121 Renfield Street, Glasgow, G2 3AX

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Glasgow Queen Street.
  • The nearest underground station is Buchanan Street.

Opening Times

  • Please contact the venue for details of opening times and opening times do vary depending on performances.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Concert Square Multi-storey Car Park.
    • The car park is located on Cowcaddens Road.
  • Blue Badge On Street Parking View
    • On street marked Blue Badge bays are not available.
  • Standard On Street Parking View
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 236cm x 550cm (7ft 9in x 18ft 1in).
    • Standard marked parking bays are located on West Nile Street.
  • Comments View
    • There is a taxi rank to the front left of the venue.

Outside Access (Main Entrance)

  • This information is for the entrance located on Renfield Street at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 130cm (4ft 3in).

Level Change (Main Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 2 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • This entrance gives access to the main foyer and box office. From the main foyer there is access to the lower ground floor level and bar, and to the circle seating.
    • Wheelchair access is via the accessible entrance to the rear of the stalls.

Outside Access (Alternate Entrance)

  • This information is for the entrance located to the right of the main entrance on Renfield Street.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 160cm (5ft 3in).

Level Change (Alternate Entrance - External)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope is steep.
  • The ramp/slope is permanent.
  • The width of the ramp/slope is 136cm (4ft 6in).

Level Change (Alternate Entrance - Internal)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments View
    • The designated spaces for wheelchair users is located at the rear of the stalls at ground level. These are accessed via the Renfield Street accessible entrance to the right of the main entrance.

Reception (Box Office)

  • The desk/counter is 2m (2yd 7in) from the front entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Opening Times View
    • Monday 10:00 - 18:00.
    • Tuesday 10:00 - 18:00.
    • Wednesday 10:00 - 18:00.
    • Thursday 10:00 - 18:00.
    • Friday 10:00 - 18:00.
    • Saturday 10:00 - 18:00.
    • Sunday Closed.

Inside Access

  • There is not level access to the service(s).
  • This venue does play background music.
  • Music is played during performances in the auditorium.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Level Change (Front Stalls)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located from the left of the entrance foyer to the front of the auditorium stalls.
  • There is/are 6 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Other Floors (Bar, Shop and Standard Toilets)

  • Steps View
    • The floors which are accessible by stairs are LG-G.
    • There are 14 steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is not a landing.
    • The lighting levels are medium.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are the bar, shop and standard toilets.
  • Comments View
    • These steps are to the right of the foyer. There is a similar set going down to the left of the foyer.

Other Floors (Rear Stairs)

  • Steps View
    • The floors which are accessible by stairs are LG-G.
    • There are 14 steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is not a landing.
    • The lighting levels are medium.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are the main bar, shop and standard toilets on the lower ground floor.
  • Comments View
    • This staircase rises at the rear of the building to the rear of the auditorium stall seating.

Other Floors (Circle)

  • Steps View
    • The floors which are accessible by stairs are G-1-M.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are standard toilets and circle and upper circle seating.
  • Comments View
    • This staircase is to the left of the main foyer and gives access to the circle and upper circle entrances.

Theatre

  • There are designated spaces for wheelchair users.
  • Designated seating is located the back of the auditorium.
  • Wheelchairs are left with the patron.
  • A companion may sit with you.
  • Companions sit beside or in front of the wheelchair space.
  • It is 3m (3yd 10in) from the designated seating area to the nearest accessible toilet.
  • This venue does not provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is a fixed loop.
  • Staff are trained to use the hearing system.
  • A deposit is not required for the sound enhancement system.
  • The rows suitable for hearing loops are all rows.
  • There is not a wheelchair to borrow.
  • Concessions are available.
  • Assistance dogs are allowed in the auditorium.
  • Comments View
    • Concessions are available for some performances. Contact the box office.
    • The main stalls are on a medium slope from front to back.

Eating and Drinking (Bar)

  • The following information is for the bar.
  • The bar is located on the lower ground floor.
  • The bar does not serve food.
  • Food or drinks are ordered from the service counter.
  • There is not a lowered section at the counter.
  • Plastic / takeaway cups are not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Comments View
    • There are similar bars on the circle (first floor) and balcony Second floor) levels. The bars have no seating.
    • Drinks may be ordered and delivered to wheelchair users in the auditorium before performances or during the interval.

Outside Access (Balcony Entrance)

  • This information is for the entrance located to the right of the accessible entrance on Renfield Street.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 167cm (5ft 6in).

Level Change (Balcony Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).

Other Floors (Balcony)

  • Steps View
    • The floors which are accessible by stairs are G-2.
    • There are 15+ steps between floors.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are balcony seating and standard toilets.
  • Comments View
    • This staircase is accessed direct from Renfield Street to the right of the main entrance and accessible entrance.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the wheelchair entrance.
    • This accessible toilet is located at the rear of the stalls.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The door is light.
    • The dimensions of the accessible toilet are 152cm x 230cm (4ft 12in x 7ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 65cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located outside the accessible toilet cubicle.
    • The height of the baby change table once extended is 86cm (2ft 10in).
  • Comments View
    • There is an outer automatic push pad operated door.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the lower ground floor.
    • The female toilet(s) is/are approximately 20m (21yd 2ft) from the Bar, Shop and Standard Toilets staircase.
    • Inside the venue, there is not level access to the female toilet(s).
    • Standard Toilets
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the lower ground floor.
    • The male toilet(s) is/are approximately 6m (6yd 1ft) from the Bar, Shop and Standard Toilets staircase.
    • Inside the venue, there is not level access to the male toilet(s).
    • Lighting levels are low.
  • Comments View
    • There are additional standard male and female toilets on the circle (1) and balcony (2) seating levels.

Level Change (Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the standard toilet doors.
  • There is/are 2 step(s) to the area/service.
  • The lighting levels at the step(s) are low.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.