Skip to main content

St. Enoch Shopping Centre

55 St Enoch Square, Argyle Street, Glasgow, G1 4BW

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

COVID-19 Information

  • The information in this section was taken in July 2021.
  • There are external queuing points.
  • The external queuing points are clearly marked/signed.
  • There are separate doors for entering and exiting.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are hand held.
  • The height of the hand sanitiser is 115cm.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.

Opening Hours

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Argyle Street.
  • The nearest underground station is St Enochs.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located above the shopping centre.
    • The car park type is multi storey.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 250cm x 486cm (8ft 2in x 15ft 11in).
    • The nearest Blue Badge bay is 5m (5yd 1ft) from the car park lift entrance.
    • The furthest Blue Badge bay is 25m (27yd 1ft) from the car park lift entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 190cm (6ft 3in).
  • Comments View
    • The car park is entered at 2nd floor level via steep ramp from Maxwell Street, signposted off of Clyde Street.
    • Blue Badge parking bays are located at the north level of each split floor at the west end near the lifts.

Outside Access (Car Park Lift Entrance - Level 3 North)

  • Entrance View
    • This information is for the entrance located opposite the designated Blue Badge bays on Level 3 North.
    • There is step-free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 78cm.
  • Comments View
    • There are similar entrances on each level as show in photographs 2, 3, 4 and 7.
    • There is a push pad to open the level 7 entrance automatically, on the South (lower) side of that level.
    • Level 7 also has an easy ramp from the South side automatic entrance to the lift, as shown in photographs 5 to 8.

Outside Access (Main Entrance - Argyle Street)

  • Entrance View
    • This information is for the entrance located at the corner of the building on Argyle Street, opposite Buchanan Street.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 184cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Outside Access (St Enoch Square Entrance)

  • Entrance View
    • This information is for the entrance located in St Enoch Square.
    • There is step-free access at this entrance, via lift.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 142cm.
  • Step(s) View
    • The step(s) is/are located leading up beyond the entrance.
    • There is/are 15 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.
  • Comments View
    • There is an upwards escalator available in the centre of the steps.
    • There is a lift within the Tesco Metro to the right which bypasses these steps.
    • Please refer to the separate store guide for full details.

Outside Access (Osborne Street (off Argyle Street) Entrance)

  • Entrance View
    • This information is for the entrance located to the rear side of the shopping centre.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
  • Ramp/Slope View
    • The ramp/slope is located to the right as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 112cm (3ft 8in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located leading up to the entrance.
    • There is/are 4 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Outside Access (Howard Street Entrance)

  • Entrance View
    • This information is for the entrance located to the rear of the building on Howard Street.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 129cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 132cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up from either side as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located leading up from either side as you face the entrance.
    • There is/are 15 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Reception (Customer Services - First Floor)

  • The desk/counter is 20m (21yd 2ft) from the Hamley's lift.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the shopping centre.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.

Other Floors (Escalators)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G, 1.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are good.
  • Comments View
    • There are 2 up escalators and 2 down escalators at the middle of the centre, a single up escalator at the St Enoch Square entrance and a set at the Argyle Street entrance.

Other Floors (Car Park)

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6, 7.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Comments View
    • There are similar staircases at both ends of the car park adjacent to both sets of lifts.
    • The staircase at the east end rises from floors 1 to 7.

Other Floors (Food Court)

  • Steps View
    • The floors which are accessible by stairs are 1, 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Comments View
    • There are similar stairs at the other end of the food court below the restrooms.

Lift (Car Park and Mall)

  • There is a lift for public use.
  • The lift is located at the west end of the car park, opening to the centre of the venue.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6, 7.
  • Wall mounted information boards are provided at lift landings.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 196cm (4ft 7in x 6ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.
  • Comments View
    • There are six main lifts, four to the west end and two in the centre.
    • Four of the lifts have a glass rear overlooking the shopping mall.

Lift

  • There is a lift for public use.
  • The lift is located to the right upon entering the Argyle Street entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • The lift is approximately 30m (32yd 2ft) from the Argyle Street main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 164cm x 163cm (5ft 5in x 5ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low to moderate.

Eating and Drinking (The Atrium Food Court)

  • The restaurant is located on ground and first floor levels.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The distance between the floor and the lowest table is 68cm (2ft 3in).
  • The distance between the floor and the highest table is 74cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • The type of food served here is varied from fast food, coffee bars, pizza and Oriental.

Level Change (Raised Seating)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the first floor, opposite the Atrium Food Court.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 118cm (3ft 10in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the first floor, opposite the Atrium Food Court.
  • The step(s) is/are located in front of the entrance.
  • There is/are 9 step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • The lift does bypass the ramp/slope.

Changing Places (First Floor)

  • The facility is located on the first floor to the far end of the food court.
  • The facility is approximately 110m (120yd 11in) from the lift.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility, via lift.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is fair.
  • The colour contrast between the internal door and wall is fair.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from any mall security staff.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The door does not have a horizontal grab rail.
  • The width of the door is 97cm (3ft 2in).
  • The dimensions of the facility are 308cm x 400cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has not got a non-slip floor.
  • The colour contrast between the walls and floor is good.
  • The facility toilet is peninsular.
  • The transfer space on the right as you face the toilet is 120cm (3ft 11in).
  • The transfer space on the left as you face the toilet is 126cm (4ft 2in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a sensor flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 90cm.
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers the changing bench and the toilet.
  • There is not a shower unit with a detachable shower head.
  • A privacy screen is available.
  • The type of wash basin is fixed.
  • The height of the wash basin is 70cm.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The soap dispenser is at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 90cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 147cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 80cm.
  • There is a towel dispenser.
  • The towel dispenser is not at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 120cm.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not an emergency alarm for the facility.
  • There is not a coat hook.
  • There is a red flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

Accessible Toilet (First Floor)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 80m (87yd 1ft) from the lift.
    • This accessible toilet is located to the right of the food court on the first floor.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from any mall security staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 96cm (3ft 2in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 163cm x 223cm (5ft 4in x 7ft 4in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 104cm (3ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Comments View
    • There is an identical accessible toilet to this within the adjacent baby changing room, as shown in photographs 5 and 6.
    • There is another similar accessible toilet with left hand transfer on the first floor near the Argyle Street entrance and 4m from the lift, as shown in photographs 7 and 8.
    • There are further accessible toilets just inside the doorways to the female and male toilets on the second floor, as shown in photographs 9 to 14.
    • There is also an accessible toilet on the ground floor near the Osborne Street entrance, as shown in photographs 15 and 16.

Standard Toilet(s) (Second Floor)

Level Change (Second Floor Mezzanine Level)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located above the food court.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located above the food court.
  • There is/are 15+ step(s) to the area/service.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Parent and Baby Room (First Floor)

  • There is a parent and baby room for public use.
  • The parent and baby room is located on the first floor to the right in the food court.
  • The parent and baby room is approximately 80m from the lift.
  • There is step-free access to the parent and baby room, via lift.
  • Staff do need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 83cm (2ft 9in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 75cm.
  • The wash basin tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is a red flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.
  • Comments View
    • There is an intercom entry system.
    • There is an accessible toilet within the parent and baby room.
    • There is a further parent and baby room adjacent to the second floor food court toilets, shown in photographs 9 and 10.

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.