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Tramway

25 Albert Drive, Pollokshields, Glasgow, G41 2PE

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Access Guide

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Introduction

  • Services / facilities within the building include theatres, galleries, workshops, studio and a café.
  • Services / facilities within the grounds include the adjoining hidden gardens.

COVID-19 Information

  • The information in this section was taken in July 2021.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 110cm.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.

Opening Times

  • The venue has seasonal opening times.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Pollockshields East.
  • The nearest underground station is West Street.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is step-free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 330cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 133cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • There is a slope with a very easy incline in front of the building as shown in photographs 7 and 8.

Outside Access (The Hidden Gardens Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the building, in the hidden gardens.
    • There is step-free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 180cm.
  • Comments View
    • The Hidden Gardens is a separately managed space to the rear of the building, although visitors regularly use both facilities.
    • There is step-free access throughout the sensory gardens which have paved surfaces and grass areas.

Reception

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • Comments View
    • It was not possible to test the hearing assistance system at the time of survey due to social distancing (July 2021).

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is infrared.
  • Staff are trained to use the system.
  • The hearing assistance system was not tested at the time of the survey.
  • This venue does play background music.
  • Music is played in the café.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • There are old straight and curved tram tracks embedded in the flooring of the galleries, however the slots are narrow and level with the concrete flooring, as shown in photographs 6, 7 and 10-12.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is not a landing.
    • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located ahead as you enter, on the right.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 28m (30yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 95cm x 205cm (3ft 1in x 6ft 9in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low to moderate.

Eating and Drinking (Tramway Café/Bar)

  • The following information is for the café/bar.
  • The café/bar is located to the rear of the building.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The standard height for tables is 73cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Theatre

  • There are designated spaces for wheelchair users.
  • Wheelchairs are left with you.
  • A companion may sit with you.
  • This venue does provide audio described performances.
  • There is a hearing assistance system.
  • The hearing assistance system is a headset.
  • Staff are trained to use the hearing assistance system.
  • A deposit is not required for the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
  • There is a wheelchair to borrow.
  • To borrow a wheelchair, contact a member of staff.
  • Concessions are available.
  • Assistance dogs are allowed in the auditorium.
  • Comments View
    • There is an easy slope to access Theatre 1, as shown in photographs 5 and 6.
    • There is an easy ramp that overcomes 3 steps to access the balcony, as shown in photographs 11 and 12.
    • There is an easy slope to access Theatre 4, as shown in photograph 14.
    • This slope is also used to access the backstage area.
    • The accessible toilet is 18m from the foyer.
    • The accessible toilet is 10m from the auditorium.
    • Performances are both mainstream and art contemporary.
    • The location of the designated spaces for wheelchair users depends on the performance.
    • The designated spaces for wheelchair users need to be booked in advance.
    • Audio description can be requested in advance, however due to the types of performances it is unlikely that it would be necessary/relevant.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • This accessible toilet is approximately 35m (38yd 10in) from the main entrance.
    • This accessible toilet is located to the right as you enter, before the café.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 190cm x 200cm (6ft 3in x 6ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary, non-infectious waste and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 83cm (2ft 9in).
  • Comments View
    • There is an ambulant toilet adjacent to this offering transfer space to the left, as shown in photographs 5 and 6.
    • There is a further baby change table in the room adjacent to the accessible toilets with a height of 96cm.
    • There is another accessible toilet in the backstage area which offers a shower with a shallow step, shown in photographs 7 to 10.
    • There is an accessible toilet also available on the 2nd floor, which offers transfer space on the left as shown in photographs 11 to 13.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located next to the café.
    • The female toilet(s) is/are approximately 18m (19yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels in the female toilets are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located next to the café.
    • The male toilet(s) is/are approximately 18m (19yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels in the male toilets are good.
  • Comments View
    • There are standard and accessible toilets also available on the 1st and 2nd floors.

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the right as you enter, before the café.
  • The parent and baby room is approximately 35m from the main entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 96cm (3ft 2in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The wash basin tap type is lever.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • The lighting levels are good.

Standard Changing Room (Backstage)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 40m (43yd 2ft) from the main entrance.
  • The standard changing room(s) is/are approximately 35m (38yd 10in) from the reception desk.
  • The standard changing room(s) is/are approximately 10m (10yd 2ft) from the stage.
  • The standard changing room(s) surveyed is/are located to the rear left of the theatres.
  • There is not level access to the standard changing room(s).
  • Shower facilities are not available within the changing room(s).

Standard Shower (Backstage)

  • Shower facilities are available.
  • The shower(s) surveyed is/are located to the left as you enter, in the backstage area.
  • There is not level access to the shower facilities.
  • The shower cubicle(s) / area is / are accessed via a deep step.

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located to the rear of the building.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level (unknown at time of research).
  • Comments View
    • Customers would have to ask a member of staff regarding the toilet area for an assistance dog.