Access Guide
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
- There is an assistance dog toilet or toileting area at the stadium/near by.
- The assistance dog toilet or toileting area is located on the grass areas surrounding the stadium.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- To obtain mobility aids please contact a member of staff.
Getting Here
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By Road
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- The stadium is located on Kathryn Avenue at Monks Cross to the north east of York, it can be accessed via the A64 and A1237.
- Stadium parking is either at the East Stand car park or by using the Park and Ride on matchdays. Both car parks have Blue Badge bays and ample standard car parking.
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By Bus
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- There is a bus stop within 150 metres of the stadium.
- Monks Cross Park and Ride is approximately 70m away, facing the south stand of the stadium. There are frequent buses to the centre of York.
- For more information on park and ride information please click here (opens new tab).
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By Train
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- The nearest Railway Station is York.
- York Station is 3 miles away to the south-west, with direct links to the East Coast main line.
- For more information on train times please click here (opens new tab).
Related Access Guides (Car Park)
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- York Stadium Car Parking link (new tab) - click here
Outer Concourse
- There is step free access around the outer concourse, however, there are some slight and very slight slopes in places. Some of the concrete paving slabs have a dark pattern that could be misconstrued as steps. The surface of the concourse varies between concrete paving slabs and tarmac. There are lampposts on route that could cause a collision hazard. Along the south stand there are support beams that could also be a collision hazard. Along the outer concourse by the west stand there are plastic bins that can block the pavement.
- There is a ticket booth on the outer concourse of the west and north stands. There is step free access to both of the ticket booths, but there is a slight slope to access the ticket booth on the north stand.
- There is step free access from the outer concourse to all of the stands.
- On specific match days, some roads may be closed.
- Clear directional signage is not provided on the concourse.
- There is a stadium plan/map on the concourse.
- There is a steward/member of staff available for assistance on matchdays.
Outside Access (Match Day Hospitality Entrance)
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Entrance
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- This information is for the entrance located at the front of the East Stand.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Match Day Hospitality Entrance'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The width of the opening is 180cm.
Getting Around
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Access
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- There is step-free access throughout the second floor.
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Circulation
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- The type of flooring in corridors/walkways is carpet and vinyl.
- Handrails with a rounded or oval profile are not provided in corridors/walkways.
- There is high colour contrast between the walls and floor in all areas.
- There are no seats/chairs at regular intervals.
- The lighting levels are moderate to good.
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Signage
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- Dementia friendly signage is not provided.
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The stairs are located ahead as you enter.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are G, L1 (not used on match days), and L2 (Hospitality).
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The depth of the steps are 28cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are moderate to good.
Lift
- There is a lift for public use.
- The lift is located ahead as you enter.
- The lift is clearly visible from the entrance.
- The lift is approximately 10m (10yd 2ft) from the entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, L1 (not used on match days), and L2 (Hospitality).
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is High.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 120cm x 150cm (3ft 11in x 4ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are moderate to good.
- There is a/are similar lift(s) available.
Hospitality (LNER Lounge)
- The lounge is located to the left of the lift lobby.
- There is step-free access to this area.
- There is a/are double, light manual door(s) to access this area.
- The door/opening width(s) is/are 75cm+ for the room(s).
- There are two sets of double doors to access the lounge.
- There is step-free access within this area.
- There is ample room for a wheelchair user to manoeuvre.
- The type of flooring in this area is carpet.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- There is a bar/service counter.
- The height of the bar or service counter is high (110cm+).
- There is not a lowered section of the counter.
- The clear floor space beneath tables in the room(s) is 109cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- There is a hearing assistance system.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was not tested at the time of the survey.
- Background music varies according to the function/event.
- The type of service provided in this room can vary.
- The layout of the room varies according to what it is being used for.
- There is a single, light, manual door with an opening width of 75cm+ for access to the pitch viewing area.
- There is step-free access to the pitch viewing area from the room.
- There is designated seating for wheelchair users in the pitch viewing area.
- The room can be hired for functions and meetings on non-matchdays.
- There is an/are accessible toilet(s) available within the room/suite.
- There are standard toilets available within the room/suite.
- There are ambulant cubicles available in the standard toilets.
- There is not a separate parent and baby room within the room/suite.
Toilet with Adaptations (LNER Lounge - Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located between the first and second set of doors into the Lounge.
- This accessible toilet is approximately 4m (4yd 1ft) from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 87cm (2ft 10in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is medium.
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Toilet Features
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- The dimensions of the accessible toilet are 132cm x 210cm (4ft 4in x 6ft 11in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are nappy/incontinence items bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 150cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 80cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is high.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 91cm.
Hospitality (Jorvik Lounge)
- The lounge is located to the right of the lift lobby, along the corridor.
- There is step-free access to this area, via lift.
- There is a/are double, light manual door(s) to access this area.
- The door/opening width(s) is/are 75cm+ for the room(s).
- There is a second of doors to access the lounge, the doors are single width and over 75cm wide.
- There is step-free access within this area.
- There is ample room for a wheelchair user to manoeuvre.
- The type of flooring in this area is carpet.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- There is a bar/service counter.
- The height of the bar or service counter is high (110cm+).
- There is not a lowered section of the counter.
- The clear floor space beneath tables in the room(s) is 67cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- There is a hearing assistance system.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was not tested at the time of the survey.
- Background music varies according to the function/event.
- The type of service provided in this room can vary.
- The layout of the room varies according to what it is being used for.
- There is a single, light, manual door with an opening width of 75cm+ for access to the pitch viewing area.
- There is stepped access to the pitch viewing area from the room.
- There is designated seating for wheelchair users in the pitch viewing area.
- The room can be hired for functions and meetings on non-matchdays.
- There is an/are accessible toilet(s) available within the room/suite.
- There are standard toilets available within the room/suite.
- There are ambulant cubicles available in the standard toilets.
- There is not a separate parent and baby room within the room/suite.
Toilet with Adaptations (Jorvik Lounge - Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located between the first and second sets of doors into the lounge.
- This accessible toilet is approximately 4m (4yd 1ft) from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 86cm (2ft 10in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is low.
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Toilet Features
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- The dimensions of the accessible toilet are 128cm x 215cm (4ft 2in x 7ft 1in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 75cm (2ft 6in).
- The transfer space is obstructed by a sanitary bin.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 150cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 80cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is high.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 91cm.
Hospitality (Directors Lounge)
- The lounge is located to the right of the lift lobby along the corridor.
- There is step-free access to this area.
- There is a/are double, light manual door(s) to access this area.
- The door/opening width(s) is/are 75cm+ for the room(s).
- There is second set of doors to enter the lounge, the doors are single width and the doors are over 75cm wide.
- There is step-free access within this area.
- There is ample room for a wheelchair user to manoeuvre.
- The type of flooring in this area is carpet.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There is a hearing assistance system.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was not tested at the time of the survey.
- Background music varies according to the function/event.
- The type of service provided in this room can vary.
- The layout of the room varies according to what it is being used for.
- There is a single, light, manual door with an opening width of 75cm+ for access to the pitch viewing area.
- There is step-free access to the pitch viewing area from the room.
- There is designated seating for wheelchair users in the pitch viewing area.
- The room can be hired for functions and meetings on non-matchdays.
- There is not an/are not accessible toilet(s) available within the room/suite.
- There are not standard toilets available within the room/suite.
- There are not ambulant cubicles available in the standard toilets.
- There is not a separate parent and baby room within the room/suite.
Executive Boxes
- The boxes are located at the rear of the corridor.
- There are 6 boxes on this floor.
- The box surveyed was 4.
- The other boxes in this stand/area have a similar layout.
- There is step-free access to this area.
- There is a/are single, light manual door(s) to access this area.
- The door opening width(s) is/are 75cm+ for the room(s).
- There is step-free access within this area.
- There is ample room for a wheelchair user to manoeuvre.
- The type of flooring in this area is carpet.
- The lighting levels are good.
- The clear floor space beneath tables in the room(s) is 70cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- The type of service provided in this box can vary.
- There is a single, light, manual door with an opening width of 75cm+ for access to the pitch viewing area.
- There is step-free access to the pitch viewing area from the box.
- There is designated seating for wheelchair users in the pitch viewing area.
- The box can be hired for functions and meetings on non-matchdays.
- Some of the hospitality boxes can be combined from 2 single rooms into 1 larger room.
Toilet with Adaptations (Corridor - Near Hospitality Boxes and Directors Lounge - Right Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located at the rear of the corridor near Hospitality Boxes and Directors Lounge.
- This accessible toilet is approximately 5m (5yd 1ft) from the Hospitality Boxes.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 87cm (2ft 10in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is medium.
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Toilet Features
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- The dimensions of the accessible toilet are 140cm x 280cm (4ft 7in x 9ft 2in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 75cm (2ft 6in).
- The transfer space is obstructed by a sanitary bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 150cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 80cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is high.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 91cm.
Standard Toilet(s) (Corridor - Near Hospitality Boxes and Directors Lounge)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located at the rear of the corridor near Hospitality Boxes and Directors Lounge.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 5m from the Hospitality Boxes and Directors Lounge.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is available.
- There are additional ambulant cubicles with differing rail configurations.
- The height of the wash basin(s) is 82cm.
- The wash basin(s) tap type is push.
- Lighting levels are moderate to good.
Designated Seating Area(s) (East Stand - Upper Platform)
- The name of the designated seating area is at the rear of the east stand.
- There is step-free access to the designated seating area.
- The designated seating area(s) is/are not clearly marked/signed.
- The view from the seating area is good.
- There is/are 12 designated space(s) for wheelchair users in the seating area.
- The number of spaces for wheelchair users varies (dependent on match/event).
- Companions sit next to you.
- There is sufficient space for an assistance dog to rest.
- There is a dedicated steward to provide assistance.
- There is an accessible toilet close to the seating area.
- The wheelchair spaces are split into two areas and are available for hospitality guests and general admission.
Hospitality Lounges and Executive Box Seating
- The seating for hospitality and executive box guests is located at the rear of the East Stand.
- There is step free access along the walkway at the rear of the stand.
- The hospitality and executive box seating is located in block EF, EE, and ED.
- There are 1 to 15+ clearly marked steps to access the rows of seating.