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Old Government House Hotel

St Ann's Place, St Peter Port, Guernsey, GY1 2NU

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Access Guide

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Introduction

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in St Peter Port.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • The car park is at the back of the venue.
    • The car park type is open air/surface.
    • The car park surface is tarmac.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located outside the entrances.
    • There is not a dropped kerb from the drop off point.
  • Comments View
    • The hotel provides valet parking for the car park from the street outside the entrances.
    • Hotel guests do not access the car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 154cm (5ft 1in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are double width.
    • The doors are permanently held open.
    • The door opening is 132cm (4ft 4in) wide.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • The steps are located in front of the entrance.
  • There is / are 8 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Accessible Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 90cm (2ft 11in) wide.

Lift

  • There is a lift for public use.
  • The lift is located immediately beyond the accessible entrance.
  • The lift is a platform lift.
  • The lift is 1m (3ft 3in) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 124cm (3ft 7in x 4ft 1in).
  • There are separate entry and exit doors in the lift.
  • The controls for the lift are within reach for a wheelchair user.
  • The lighting level in the lift is medium.

Reception

  • The reception desk is 7m (22ft 12in) from the accessible entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • Lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • Guests can also check in at the desk opposite which is medium height.

Inside Access

  • There is not level access to the service.
  • This venue does play background music.
  • Music is played in the brasserie.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.

Level Change (Inside Access 1)

  • There are steps to access this area / service.
  • The steps are located in the main corridor off the reception area.
  • There is / are 4 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.

Lift

  • There is a lift for public use.
  • The lift is located in the main corridor off the reception area.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • The lift is 12m (13yd) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • The controls for the lift are within reach for a wheelchair user.
  • The lighting level in the lift is low.

Level Change (Inside Access 2)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the lower section of the ground floor.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 120cm (3ft 11in).
  • There are steps to access this area / service.
  • The steps are located leading to the lower section of the ground floor.
  • There is / are 2 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are in the centre.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B-G-1-2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.
  • Other View
    • The services on the floors which are not accessible are the spa.

Lift

  • There is a lift for public use.
  • The lift is located on the lower section next to the brasserie.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • The lift is 42m (46yd) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 75cm (2ft 6in).
  • The dimensions of the lift are 110cm x 108cm (3ft 7in x 3ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do not have tactile markings.
  • The lighting level in the lift is bright.

Room

  • General Information View
    • The Tourist Board rating is 5.
    • There are 62 rooms in total.
    • There are 0 standard ground floor rooms.
    • There are 60 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 2 room(s) which has / have accessible ensuite facilities.
  • Location and Access View
    • The accessible room viewed is 22m (24yd 2in) from the lift.
    • There is level access from an accessible entrance.
    • This is by lift.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room View
    • The room number or room name viewed was 130.
    • The width of the door is 76cm (2ft).
    • The height of the bed is 70cm (2ft).
    • The measurement between the bed base and floor is 2cm ().
    • Light switches are not within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • No emergency alarm is fitted in the room.
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 78cm (2ft).
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 275cm x 150cm (9ft x 4ft).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space is 60cm (23in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • Wall mounted grab rails are not available.
    • The toilet seat is 40cm (15in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The height of the sink is 89cm (2ft).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There is not a functional emergency alarm in the ensuite.
    • No emergency alarm is fitted in the ensuite.
    • Disposal facilities are not available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 50cm (19in).
    • The tap type is lever.
    • There is a mixer tap.
    • There is a shower over the bath.
    • The shower head height is fixed.
    • The shower head height is 65cm (2ft).
    • The shower control type is lever.
    • There are handrails available.
  • Wheel In Shower View
    • There is not a wheel in shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • The colour contrast between the external hotel room door and wall is good.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the external ensuite door and wall is good.
    • Lighting levels are adjustable.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the walls and floor in the ensuite is good.
    • The colour contrast between the drop down rails and wall is fair.
    • The colour contrast between the grab rails and wall is fair.
    • Lighting levels are bright.
  • Auxiliary Aids - General View
    • Some hotel rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) Teletext/subtitles/Ceefax.
    • The hotel does not provide any other auxiliary aids for people with mobility impairments.
    • The number of accessible rooms with baths is 2.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are available.
  • Comments View
    • There is a standard shower cubicle in the adapted room, accessed by a deep step.

Room

  • Accessible Rooms View
    • There are accessible ensuite facilities.
  • Location and Access View
    • The accessible room viewed is 16m (17yd 19in) from the lift.
    • There is level access from an accessible entrance.
    • This is by lift.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room View
    • The room number or room name viewed was 211.
    • The width of the door is 77cm (2ft).
    • The height of the bed is 75cm (2ft).
    • The measurement between the bed base and floor is 0cm ().
    • Light switches are within 120cm from floor level.
    • There is a functional emergency alarm in the room.
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 78cm (2ft).
    • The door opens inwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 295cm x 250cm (9ft x 8ft).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on the right.
    • The toilet seat is 48cm (18in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The height of the sink is 76cm (2ft).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There is a functional emergency alarm in the ensuite.
    • Disposal facilities are not available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 49cm (19in).
    • The tap type is lever.
    • There is a mixer tap.
    • There is a shower over the bath.
    • The shower head height is adjustable.
    • The shower control type is lever.
    • There are handrails available.
  • Wheel In Shower View
    • There is a wheel in shower.
    • The shower head is adjustable.
    • The shower control type is twist/turn.
    • The shower seat is none.
    • There are handrails available.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is good.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the external ensuite door and wall is good.
    • Lighting levels are adjustable.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the walls and floor in the ensuite is good.
    • The colour contrast between the drop down rails and wall is good.
    • The colour contrast between the grab rails and wall is good.
    • Lighting levels are medium.
  • Auxiliary Aids - General View
    • Some hotel rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) Teletext/subtitles/Ceefax.
    • Assistance dogs are welcome to stay with guests in rooms.
  • Comments View
    • The accessible room is located on the second floor.

Restaurant Bar Internal (Brassserie)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 55m (60yd) from the accessible entrance.
  • The distance between the floor and the lowest table is 66cm (2ft 2in).
  • The distance between the floor and the highest table is 69cm (2ft 3in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is breakfast, lunch, afternoon tea and dinner.
  • Comments View
    • The brasserie has a lower section which is accessed via 2 deep, clearly marked steps without handrails.
    • There is a portable steep ramp (width 100cm) that can be used to overcome this level change.
  • Opening Times View
    • Monday 07:00 - 10:00.
    • Monday 12:00 - 14:00.
    • Monday 15:00 - 17:30.
    • Monday 18:00 - 22:00.
    • Tuesday 07:00 - 10:00.
    • Tuesday 12:00 - 14:00.
    • Tuesday 15:00 - 17:30.
    • Tuesday 18:00 - 22:00.
    • Wednesday 07:00 - 10:00.
    • Wednesday 12:00 - 14:00.
    • Wednesday 15:00 - 17:30.
    • Wednesday 18:00 - 22:00.
    • Thursday 07:00 - 10:00.
    • Thursday 12:00 - 14:00.
    • Thursday 15:00 - 17:30.
    • Thursday 18:00 - 22:00.
    • Friday 07:00 - 10:00.
    • Friday 12:00 - 14:00.
    • Friday 15:00 - 17:30.
    • Friday 18:00 - 22:00.
    • Saturday 07:00 - 10:00.
    • Saturday 12:00 - 14:00.
    • Saturday 15:00 - 17:30.
    • Saturday 18:00 - 22:00.
    • Sunday 07:00 - 10:00.
    • Sunday 12:00 - 14:00.
    • Sunday 15:00 - 17:30.
    • Sunday 18:00 - 22:00.

Restaurant Bar Internal (The Governor's Restaurant)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 4m (13ft 1in) from the restaurant entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 70cm (2ft 4in).
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is fine dining.
  • Opening Times View
    • Monday 18:00 - 22:00.
    • Tuesday 18:00 - 22:00.
    • Wednesday 18:00 - 22:00.
    • Thursday 18:00 - 22:00.
    • Friday 18:00 - 22:00.
    • Saturday 18:00 - 22:00.
    • Sunday 18:00 - 22:00.

Restaurant Bar Internal (The Sir John Coward Lounge)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 17m (19yd) from the accessible entrance.
  • The distance between the floor and the lowest table is 64cm (2ft 1in).
  • The distance between the floor and the highest table is 44cm (1ft 5in).
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is afternoon tea and snacks.
  • Opening Times View
    • Monday 14:30 - 17:30.
    • Tuesday 14:30 - 17:30.
    • Wednesday 14:30 - 17:30.
    • Thursday 14:30 - 17:30.
    • Friday 14:30 - 17:30.
    • Saturday 14:30 - 17:30.
    • Sunday 14:30 - 17:30.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 8m (26ft 3in) from the accessible entrance.
    • The accessible toilet is located in the male standard toilet.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is not a unisex toilet.
    • This is a male only toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 144cm x 175cm (4ft 9in x 5ft 9in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • Disposal facilities are not available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The sink is 75cm (2ft 6in) high.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.
  • Comments View
    • There is also an adapted cubicle in the female toilet.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • The photographs show the bath and shower in the adapted room.