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Duke of Richmond Hotel

Cambridge Park, St Peter Port, Guernsey, GY1 1UY

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Access Guide

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Opening Times

  • Reception is staffed 24 hours per day.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in St Peter Port.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 0 designated parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does have to cross a road.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 174cm (5ft 9in) wide.

Level Change (Main Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located in front of the entrance.
  • There is / are 2 step(s) to the area / service.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are deep.
  • The steps do have handrails.

Outside Access (Side Entrance)

  • This information is for the entrance located at the side of the venue.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are single width.
  • The door opening is 110cm (3ft 7in) wide.

Level Change (Side Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.
  • The width of the ramp or slope is 81cm (2ft 8in).

Reception

  • The desk is 10m (10yd 2ft) from the side entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in some parts of the venue.
  • The lighting levels are bright.

Level Change (Other Floors, Main Lift, Leopard Restaurant and Bar and Standard Toilets)

  • There is a ramp or slope to access this service.
  • The ramp or slope is steep.
  • The ramp or slope is portable.
  • The width of the ramp or slope is 122cm (4ft).
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the left of the reception area.
  • There is / are 2 step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.

Restaurant Bar Internal (Residents Lounge)

  • The following information is for the restaurant.
  • Once inside, there is not level access to the service.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 5m (5yd 1ft) from the side entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is varied.
  • Comments View
    • If the Leopard Bar and Restaurant is not accessible, main meals and drinks can be served in the residents lounge, contact the venue for more informatiuon.

Level Change (Richmond Suite)

  • There are steps to access this area / service.
  • The steps are located leading up to the facilities.
  • There is / are 3 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B-G-1-2-3-4-5.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Comments View
    • The services on other floors which are not accessible include rooms 102-114, 200-211, 218-219, 300-312, 318-319, 401-406, 500-508.

Lift (Main Lift)

  • There is a lift for public use.
  • The lift is located next to reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B-G-1-2-3-4.
  • The lift is 20m (21yd 2ft) from the side entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 98cm x 120cm (3ft 3in x 3ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is bright.

Lift (Second Lift)

  • There is a lift for public use.
  • The lift is located to the right of the reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3.
  • The lift is 12m (13yd 4in) from the side entrance.
  • The clear door width is 75cm (2ft 6in).
  • The dimensions of the lift are 105cm x 140cm (3ft 5in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 120cm from the floor.
  • Highest control 140.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.

Room

  • General Information View
    • The Tourist Board rating is 4.
    • There are 73 rooms in total.
    • There are 0 standard ground floor rooms.
    • There are 73 standard rooms on other floors.
  • Accessible Rooms View
    • There are not accessible ensuite facilities.
  • Auxiliary Aids - General View
    • Some hotel rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) Teletext/subtitles.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are not available.
  • Comments View
    • The Herm Junior Suite has more manouvering space in the bedroom and has grab rails available in the en suite.
    • The Penthouse Suite has more manouvering space in the bedroom area.

Restaurant Bar Internal (Leopard Bar and Restaurant)

  • The following information is for the restaurant.
  • Once inside, there is not level access to the service.
  • Food is available from the bar.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 26m (28yd 1ft) from the lift.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 70cm (2ft 4in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is varied.
  • Comments View
    • If the Leopard Bar and Restaurant is not accessible, main meals and drinks can be served in the residents lounge, contact the venue for more informatiuon.
  • Opening Times View
    • Monday 07:00 - 10:00.
    • Tuesday 07:00 - 10:00.
    • Wednesday 07:00 - 10:00.
    • Thursday 07:00 - 10:00.
    • Friday 07:00 - 10:00.
    • Saturday 08:00 - 10:00.
    • Sunday 08:00 - 10:00.

Level Change (Leopard Bar and Restaurant and Standard Toilets)

  • The steps are located after the 2 steps in the reception lobby and to the right of the main lift.
  • There are 4 medium steps with handrails on both sides leading up to the standard toilets and a landing. There are a further 5 medium steps with handrails on both sides leading up to Leopard Restaurant and Bar.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 9m (9yd 2ft) from the side entrance.
    • The accessible toilet is located to the left as you enter, in the residents lounge.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 75cm (2ft 6in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 150cm x 170cm (4ft 11in x 5ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 86cm (2ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 107cm (3ft 6in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The height of the sink is 76cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is poor.
    • The lighting levels are bright.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.