You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Times. Skip to the next section.

Opening Times

• Reception is staffed 24 hours per day.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 225cm x 468cm (7ft 5in x 15ft 4in).
  • The nearest Blue Badge bay is 5m (5yd 1ft) from the hotel main entrance.
  • The furthest Blue Badge bay is 10m (10yd 2ft) from the hotel main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are also two electric vehicle charging points within the car park.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The width of the door opening is 110cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 110cm.
• Step(s) View
  • The step(s) is/are located before the main entrance.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Alternative Entrance). Skip to the next section.

Outside Access (Alternative Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue, to the left.
  • There is stepped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The width of the door opening is 86cm.
  • There is a second set of doors.
  • The door(s) open(s) both ways.
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 89cm.
• Step(s) View
  • The step(s) is/are located at the first door.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 3cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Reception. Skip to the next section.

Reception

• The reception desk is 5m (16ft 5in) from the lift.
• There is level access to reception from the entrance.
• The reception desk is high height.
• The desk does not have a lowered section.
• Lighting levels are bright.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are varied.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG-G-1-2-3-4.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • There is not a landing.
  • The lighting level is bright.
• Other View
  • The services on the floors which are not accessible are rooms 101, 103, 104.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G-1-2-3-4.
• The lift is approximately 14m (15yd 11in) from the alternative entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 78cm (2ft 7in).
• The dimensions of the lift are 100cm x 132cm (3ft 3in x 4ft 4in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Room. Skip to the next section.

Room

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• General Information View
  • The Tourist Board rating is 3*.
  • There are 51 rooms in total.
  • There are 0 standard ground floor rooms.
  • There are 51 standard rooms on other floors.
• Accessible Rooms View
  • There are not accessible ensuite facilities.
• Auxiliary Aids - General View
  • Some rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) Teletext/subtitles.
  • The venue does not provide other auxiliary aids for people with mobility impairments.
  • Assistance dogs are welcome to stay with guests in rooms.
• Ground Floor Standard Rooms View
  • There are not standard rooms on the ground floor.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are not available.
• Comments View
  • In the surveyed room there was a dropdown rail to the left of the toilet.
  • The shower cubicle is level with the bathroom floor.
  • The thermostat controls are marked in Braille.

You are on Restaurant Bar Internal (The Oak). Skip to the next section.

Restaurant Bar Internal (The Oak)

• The following information is for the restaurant.
• Once inside, there is not level access to the service.
• Full table service is available.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 24m (26yd) from the lift.
• The distance between the floor and the lowest table is 42cm (1ft 5in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is varied.

You are on Level Change (Restaurant). Skip to the next section.

Level Change (Restaurant)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading down to the restaurant.
• The ramp or slope is permanent.

You are on Level Change (Health Suite). Skip to the next section.

Level Change (Health Suite)

• There are steps to access this area / service.
• The steps are located leading down to the facilities.
• There is / are 4 step(s) to the area / service.
• Lighting levels at the steps are medium.
• The step(s) is/are clearly marked.
• The steps are deep.
• The steps do not have handrails.
• There is a standard and / or platform lift to access this service.

You are on Lift (Health Suite). Skip to the next section.

Lift (Health Suite)

• There is a lift for public use.
• The lift is located to the left as you enter.
• The lift is a platform lift.
• The floors which are accessible by this lift are LG-G.
• The platform lift accesses a small level change.
• The lift is 10m (32ft 10in) from side entrance.
• Staff do need to be notified for use of the lift.
• The clear door width is 78cm (2ft 7in).
• The dimensions of the lift are 82cm x 120cm (2ft 8in x 3ft 11in).
• There are separate entry and exit doors in the lift.
• The lift does not have a visual floor indicator.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do not have tactile markings.
• The lighting level in the lift is medium.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is a wet side chair available.
• There is not a hoist for wheelchair users to access the water.
• There are steps into the swimming pool.
• There are 4 steps.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is located to the left as you enter.
  • The fitness suite is 4m (13ft 1in) from the health suite lift.
  • There is step free access to the fitness suite.
  • Level access is by lift.
  • There are doors into the fitness suite.
  • The doors open towards you (pull).
  • The doors are heavy.
  • The opening is 85cm wide.
• Fitness Suite (General) View
  • Staff receive no training in assisting disabled people.
  • There is not clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Comments View
  • Equipment suitable for mobility or sensory impaired users includes free weights, a treadmill, dual adjustable pulley, rowing machine.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • There is no signage on or near the toilet door.
  • This accessible toilet is approximately 14m (15yd 11in) from the alternative entrance.
  • This accessible toilet is located in the lounge next to reception.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 145cm x 195cm (4ft 9in x 6ft 5in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 72cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.

You are on Accessible Toilet (Health Suite). Skip to the next section.

Accessible Toilet (Health Suite)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is no signage on or near the toilet door.
  • This accessible toilet is approximately 8m (8yd 2ft) from the health suite lift.
  • This accessible toilet is located in the health suite.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 140cm x 280cm (4ft 7in x 9ft 2in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.

You are on Accessible Shower (Health Suite). Skip to the next section.

Accessible Shower (Health Suite)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located within the accessible toilet.
• The facilities available in the accessible shower(s) include; an adjustable shower head and handrails.
• There is level access to the services from the accessible shower facilities.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the lounge next to reception.
  • The female and male toilets are approximately 14m (15yd 11in) from the alternative entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 8m (8yd 2ft) from the health suite lift.
• The standard changing room(s) is/are approximately 28m (30yd 1ft) from the reception desk.
• The standard changing room(s) is/are approximately 5m (5yd 1ft) from the swimming pool/fitness suite.
• The standard changing room(s) surveyed is/are located in the health suite.
• There is level access to the standard changing room(s).

You are on Standard Shower. Skip to the next section.

Standard Shower

• There is level access to the services from the shower facilities.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• A member of staff trained in BSL skills is not normally on duty.