You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • St Thomas' Hospital car park is located on Lambeth Palace Road, London.
  • St Thomas' Hospital is located in the Congestion Charging Zone and parking is very limited. Please use public transport whenever possible.
• By Bus View
  • 12, 53, 148, 159, 211, 453, C10 - stop at Westminster Bridge Road 77, 507, N44 - stop at Lambeth Palace Road 3, 344, C10, N3 - stop at Lambeth Road (15 minutes' walk) 76, 341, 381, RV1 - stop at York Road The Shell building development on York Road, due for completion in 2019, means visitors to St Thomas’ are being directed to the end of York Road. For St Thomas’ main entrance, turn right after using the pedestrian crossing at the end of York Road and the hospital is directly ahead. N44, N155, N159, N381 - Night buses stop at Westminster Bridge Road.
• By Train View
  • Waterloo and Waterloo East are the nearest railway stations and are a 10-15 minute walk away. Victoria and Charing Cross are 20–30 minute walk away.
• By Underground View
  • Westminster - District, Circle and Jubilee lines (10 minute walk) Waterloo - Bakerloo, Jubilee and Northern lines (15 minute walk).
• Useful Links View
  • For information about getting to Guys Hospital please see the link below.
  • To view the web page described above click here (opens in new tab).
  • For information about getting to St Thomas' Hospital please see the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on London Bus services please see the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on London Underground services please see the link below.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located in the main hospital foyer.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7188 8801.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at information points around the hospital.
• There is an assistance dog toilet or toileting area on the hospital site.
• The assistance dog toilet or toileting area is located outside the main entrance.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Mobility aids are available to help patients move around and include; wheelchairs.
• If you require any additional information or assistance, please speak to a member of staff.
• Additional hospital services link (new tab) - click here.

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• Comments View
  • Click here for Guy’s and St Thomas’ NHS Foundation Trust Hospital Passport form. The Hospital Passport is for patients with learning disabilities. It gives staff information about how a patient would like to be treated. (Link opens in new tab).

You are on Hospital Parking. Skip to the next section.

Hospital Parking

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the hospital, accessed via Lambeth Palace Road.
  • The car park type is open air/surface.
  • The car park does have a height restriction barrier.
  • The maximum height is 280cm (9ft 2in).
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 422cm x 547cm (13ft 10in x 17ft 11in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located to the left before reaching the entrance barriers.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located outside the North Wing entrance, inside the Lambeth Wing Lower Ground floor entrance, and inside the Main entrance.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 16m (17yd 1ft) from the North Wing Lower Ground entrance.
• Comments View
  • There is also sheltered parking available.
  • Parking at Guy's and St Thomas' hospitals and the community services is very limited.
  • Both of the hospitals and many of the services are located in the Congestion Charging zone. Please use public transport whenever possible.
  • Charging exceptions
  • If you're a disabled patient attending an appointment, you'll be given free parking in the main car park upon production of your Blue Badge (registered in your name) along with your appointment card/letter.
  • Please take your Blue Badge (leaving the clock on display if parked in a disabled bay), white entry ticket to the car park and appointment letter/card to the Knowledge and Information Centre (KIC), which is located on the ground floor of St Thomas', North Wing.
  • The KIC is open from 08:00 to 18:00. Outside these hours, please go to the security desk at the main reception.

You are on Getting To (North Wing Treatment Unit). Skip to the next section.

Getting To (North Wing Treatment Unit)

• The North Wing Treatment Unit is/are located on the ninth floor of the North Wing.
• Access to the North Wing Treatment Unit is via the main entrance.
• On entering the main entrance, continue directly ahead, bear right and continue along the corridor, then bear left. Take the North Wing lift to the ninth floor. On exiting the lift follow the signs for the North Wing Treatment Centre. Proceed through the double doors and the North Wing Treatment Centre is located on the right.
• There is step free access to the North Wing Treatment Unit.
• The North Wing Treatment Unit is approximately 8m from the North Wing lift.
• There is a/are manual, heavy, double door(s) between the lift and the department/service.
• Wayfinding signage is provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Main Hospital Entrance). Skip to the next section.

Outside Access (Main Hospital Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 149cm.

You are on Outside Access (North Wing Car Park Entrance). Skip to the next section.

Outside Access (North Wing Car Park Entrance)

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• Entrance Details View
  • This information is for the entrance located on the Lower Ground floor.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 114cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 176cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Other Floors (North Wing Stairs A). Skip to the next section.

Other Floors (North Wing Stairs A)

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• Steps View
  • The floors which are accessible by stairs are LG, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.
  • The stairs are located within the North Wing.
  • The stairs are approximately 61m from the main hospital entrance.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift (North Wing Lifts A). Skip to the next section.

Lift (North Wing Lifts A)

• There is a lift for public use.
• The lift is located within the North Wing.
• The lift is approximately 55m (60yd 5in) from the main hospital entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.
• Staff do not need to be notified for use of the lift.
• The clear door width is 134cm (4ft 5in).
• The dimensions of the lift are 166cm x 256cm (5ft 5in x 8ft 5in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Opening Times (Visiting Hours). Skip to the next section.

Opening Times (Visiting Hours)

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (North Wing Treatment Unit). Skip to the next section.

Entrance (North Wing Treatment Unit)

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• Entrance Details View
  • This information is for the entrance located on the ninth floor of the North Wing.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 86cm.

You are on Reception (North Wing Treatment Unit Reception). Skip to the next section.

Reception (North Wing Treatment Unit Reception)

• The North Wing Treatment Unit reception is located on the left of the entrance.
• The reception area/desk is approximately 1m (3ft 3in) from the North Wing Treatment Unit entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step free access to the reception area/desk.
• The lighting levels at the reception area/desk are bright.
• The height of the reception desk is medium height (77cm - 109cm).
• There is sufficient space to write or sign documents on the desk.
• There is not a low section of the desk (76cm or below) available.
• The desk is staffed.
• There is a hearing assistance system.
• Staff are trained to use the system.

You are on Consultation / Treatment Room (North Wing Treatment Unit). Skip to the next section.

Consultation / Treatment Room (North Wing Treatment Unit)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; North Wing Treatment Unit.
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• Some chairs are permanently fixed.
• The chair(s) is/are adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are bright.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• The nearest accessible toilet is available on the ground floor of the hospital.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located to the rear of the North Wing Treatment Unit.
  • The shared toilet(s) is/are approximately 6m (6yd 1ft) from the North Wing Treatment Unit entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are medium.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• St Thomas' Hospital Main Entrance link (new tab) - click here.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• Guy's and St Thomas' NHS Foundation Trust is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• For more information on this scheme please click here.