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Range

92 Town Square, Shopping City, Runcorn, Cheshire, WA7 2EU

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Access Guide

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Introduction

Opening Times

  • Monday 09:00 - 20:00.
  • Tuesday 09:00 - 20:00.
  • Wednesday 09:00 - 20:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 20:00.
  • Sunday 10:00 - 16:00.

COVID-19 Information

  • Customers will have to que outside if the store becomes busy, but this does not happen often.
  • There are separate doors for entering and exiting.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are not available.
  • The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Location

  • The venue is located within ShoppingCity.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Runcorn.

Parking

  • For more information on parking please refer to the Shopping City Runcorn access guide.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 300cm (9ft 10in).
  • Comments View
    • There are security barriers in the entrance walkway.
    • The minimum width between the barriers is 100cm.

Counter (Customer Services)

  • The counter is 11m (12yd 1in) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 98cm (3ft 3in).
  • There is not a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • There is a hearing assistance system.
  • The hearing assistance system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • Lighting levels are bright.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played throughout the store.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Home visits / services are not available.