Skip to main content

Centrale - Level 1 / Ground Floor

21 North End, Croydon, CR0 1TY

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Here

Getting Help and Assistance

  • Centrale and Whitgift Shopping Centre Map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Opening Times

  • Monday 10:00 - 18:30.
  • Tuesday 10:00 - 18:30.
  • Wednesday 10:00 - 18:30.
  • Thursday 10:00 - 20:30.
  • Friday 10:00 - 19:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Parking

  • Parking View
    • The shopping centre does have its own parking facilities.
    • The car park is located off Tamworth Road.
    • The car park type is open air/surface.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 200cm (6ft 7in).
    • The car park does have a barrier control system.
    • Controls at the barrier are within the range of 100cm to 110cm.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 484cm (11ft 6in x 15ft 11in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • There is an additional car park for visitors.
  • Paying View
    • There are parking charges for the car park.
    • Parking is not free for visitors of the venue.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park and at the payment machines in the building.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located inside the building, close to the Blue Badge parking bays, on level 1 of the car park, on level 2 of the car park and on level 3 of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the P2A exit.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • There are entrances leading to the lifts on floors 1 and 2 floors that lead directly in the House of Fraser. The entrance on the first floor can be seen in photograph 10.

Outside Access (North End Pedestrian Precinct - South Entrance)

  • Entrance View
    • This information is for the entrance located along North End.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 200cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • There is not a level landing at the top of the ramp/slope.

Outside Access (North End Pedestrian Precinct - North Entrance)

  • Entrance View
    • This information is for the entrance located off North End.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 152cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the slope is very easy.
    • The gradient of the ramp/slope is slight.

Getting Around (Level 1 / Ground Floor)

  • Access View
    • There is step-free access throughout the area.
    • There are numerous very slight or slight slopes located around the Level 1 / ground floor mall area.
      The majority of shops are accessed by the slopes.
      The lifts are accessed by the slopes
      .
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is tiles.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are provided in some corridors/walkways.
    • There is good colour contrast between the walls and floor in all areas.
    • There is a mixture of seating with and without armrests at regular intervals.
    • The lighting levels are good.
    • There are kiosks located along the centre of the concourse.
    • Access to other floors/levels is via stairs, escalator and lift.
    • For information about Centrale - Lower Mall please click here.
    • For information about Centrale - Level 2 / Upper Mall please click here.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the venue.
    • There is not a hearing assistance system in the public areas of the building.

Other Floors (Lower Mall to 1st Floor / Ground Floor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are Lower Mall to 1st Floor / Ground Floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Other Floors (Level 1 / Ground Floor to Level 2 / Upper Floor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The floors which are accessible by stairs are Level 1 / Ground Floor and Level 2 / Upper Floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are clearly visible from the entrance.
    • The floors which are accessible by escalator(s) are B, T, L, G, U, C2A and C3A.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Escalator(s) (Level 1 / Ground Floor to Level 2 / Upper Floor)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators only go up.
    • The floors which are accessible by escalator(s) are Level 1 / Ground Floor and Level 2 / Upper Floor.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Escalator(s) (Main Escalators)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are L (Lower Mall), Level 1 / Ground Floor, Level 2 / First Floor, C2A (Car Park), C3A (Car Park).
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Lifts to All Floors)

  • There is a lift for public use.
  • The lift is located in front of you on entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 11m (12yd 1in) from the Tamworth Road Entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B (Mecca Bingo), T (Tamworth Road Entrance), L (Lower Mall), G (Ground Floor), U (Upper Mall), P2 (Parking) and P3 (Parking).
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 166cm x 164cm (5ft 5in x 5ft 5in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The highest control is 126cm from the loor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Accessible Toilet(s) (Level 1 / Ground Floor)

  • There is an/are accessible toilet(s) for public use.
  • The accessible toilet was out of use at the time of the survey.
  • Comments View
    • The accessible toilet was under refurbishment at time of survey.
    • The nearest accessible toilet is located in the Lower Mall.

Standard Toilet(s) (Level 1 / Ground Floor)

  • Standard toilet facilities are available.
  • Comments View
    • The standard toilets were under refurbishment at time of survey.
    • The nearest Standard toilets are located in the Lower and Upper Malls.

Parent and Baby Room (Level 1 / Ground Floor)

  • There is a parent and baby room for public use.
  • Comments View
    • The parent and baby room was under refurbishment at time of survey.
    • The nearest parent and baby rooms are located in the Lower and Upper Malls.

Centrale Shopping Centre