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Centrale - Management Suite - Level 3

21 North End, Croydon, CR0 1TY

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Access Guide

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Getting Here

Getting Help and Assistance

  • Centrale and Whitgift Shopping Centre Map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Parking

  • Parking View
    • The shopping centre does have its own parking facilities.
    • The car park is located off Tamworth Road.
    • The car park type is open air/surface.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 200cm (6ft 7in).
    • The car park does have a barrier control system.
    • Controls at the barrier are within the range of 100cm to 110cm.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 484cm (11ft 6in x 15ft 11in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • There is an additional car park for visitors.
  • Paying View
    • There are parking charges for the car park.
    • Parking is not free for visitors of the venue.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park and at the payment machines in the building.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located inside the building, close to the Blue Badge parking bays, on level 1 of the car park, on level 2 of the car park and on level 3 of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the P2A exit.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • There are entrances leading to the lifts on floors 1 and 2 floors that lead directly in the House of Fraser. The entrance on the first floor can be seen in photograph 10.

Entrance (Centre Management Entrance)

  • Entrance View
    • This information is for the entrance located to your right on exiting the lift on floor M.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance, via lift.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The height of the intercom is 150cm (4ft 11in).
    • A key card is required for access at this entrance.
    • The height of the key card reader is 135cm.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 120cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 120cm.

Reception (Management Suite)

  • Reception View
    • The reception point is located ahead as you enter.
    • The reception point is approximately 4m (4yd 1ft) from the Centre Management entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • There is not sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is carpet.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There are seats with armrests on both sides.
    • There is sufficient space for a wheelchair user to use the waiting area.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located on the ground floor.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on the ground floor.

Centrale