Skip to main content

Centrale - Management Suite - Level 3

21 North End, Croydon, CR0 1TY

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information

  • The information in this section was taken in October 2020.
  • The Upper 2 levels of the car park are currently closed.
  • The Upper Mall Entrance is currently redundant.
  • Hand sanitisers are available at all entrances.
  • There is a one way system on the ground floor including one way in and one way out, supported by directional signage.
  • The Upper Mall is partially closed, as Debenhams are no longer trading.
  • A queuing system has been introduced at the main passenger lifts on all levels, along with hand sanitisers.
  • Every other sink and urinal have been cordoned off in the toilets.
  • The centre has increased the cleaning regime to ensure touch points are safe.

Getting Here

Getting Help and Assistance

  • Centrale and Whitgift Shopping Centre Map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.


  • Parking View
    • The shopping centre does have its own parking facilities.
    • The car park is located off Tamworth Road.
    • The car park type is open air/surface.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 200cm (6ft 7in).
    • The car park does have a barrier control system.
    • Controls at the barrier are within the range of 100cm to 110cm.
    • The car park surface is tarmac.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • There is an additional car park for visitors.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 484cm (11ft 6in x 15ft 11in).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are parking charges for the car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park and at the payment machines in the building.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located inside the building, close to the Blue Badge parking bays, on level 1 of the car park, on level 2 of the car park and on level 3 of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the P2A exit.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • There are entrances leading to the lifts on floors 1 and 2 floors that lead directly in the House of Fraser. The entrance on the first floor can be seen in photograph 10.

Entrance (Centre Management Entrance)

  • Entrance View
    • This information is for the entrance located to your right on exiting the lift on floor M.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance, via lift.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The height of the intercom is 150cm (4ft 11in).
    • A key card is required for access at this entrance.
    • The height of the key card reader is 135cm.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 120cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 120cm.

Reception (Management Suite)

  • Reception View
    • The reception point is located ahead as you enter.
    • The reception point is approximately 4m (4yd 1ft) from the Centre Management entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • There is not sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is carpet.
  • Reception Seating Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is sufficient space for a wheelchair user to use the waiting area.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located on the ground floor.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on the ground floor.