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Centrale - Multi-storey Car Park

21 North End, Croydon, CR0 1XT

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Access Guide

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Getting Here

Getting Help and Assistance

  • Centrale and Whitgift Shopping Centre Map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Opening Times

  • Monday 07:00 - 00:00.
  • Tuesday 07:00 - 00:00.
  • Wednesday 07:00 - 00:00.
  • Thursday 07:00 - 00:00.
  • Friday 07:00 - 00:00.
  • Saturday 07:00 - 00:00.
  • Sunday 09:00 - 00:00.

Parking

  • Parking View
    • The shopping centre does have its own parking facilities.
    • The car park is located off Tamworth Road.
    • The car park type is open air/surface.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 200cm (6ft 7in).
    • The car park does have a barrier control system.
    • Controls at the barrier are within the range of 100cm to 110cm.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 484cm (11ft 6in x 15ft 11in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • There is an additional car park for visitors.
  • Paying View
    • There are parking charges for the car park.
    • Parking is not free for visitors of the venue.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park and at the payment machines in the building.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located inside the building, close to the Blue Badge parking bays, on level 1 of the car park, on level 2 of the car park and on level 3 of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the P2A exit.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • There are entrances leading to the lifts on floors 1 and 2 floors that lead directly in the House of Fraser. The entrance on the first floor can be seen in photograph 10.

Exit (Car Park 1)

  • Exit View
    • This information is for the exit located next to the parking area on floor 1.
    • The exit area/door is clearly signed internally.
    • The exit is ramped/sloped.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The intercom is not in a suitable position to allow wheelchair users to gain access.
    • The height of the intercom is 146cm (4ft 9in).
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 146cm.
    • There are bollards at this exit.
    • The minimum width between the bollards is 112cm.
    • There is not a member of staff available for assistance at this exit.
  • Ramp/Slope View
    • The ramp/slope is located immediateley beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • There is not a/are not handrail(s) at the ramp.
  • Comments View
    • There are also customer lifts for the House of Fraser located on this floor of the car park.

Exit (Car Park P2A)

  • Exit View
    • This information is for the exit located near the blue badge bays on floor P2A.
    • The exit area/door is clearly signed internally.
    • The exit is step free.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The intercom is not in a suitable position to allow wheelchair users to gain access.
    • The height of the intercom is 145cm (4ft 9in).
    • The door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 175cm.
    • There are bollards at this exit.
    • The minimum width between the bollards is 115cm.
    • There is not a member of staff available for assistance at this exit.

Exit (Car Park P3A)

  • Exit View
    • This information is for the exit located near the blue badge bays on 3A.
    • The exit area/door is clearly signed internally.
    • The exit is ramped/sloped.
    • There is not a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The intercom is not in a suitable position to allow wheelchair users to gain access.
    • The height of the intercom is 124cm (4ft 1in).
    • The door(s) open(s) automatically (away from you).
    • The automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 100cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the centre of the car park.
    • The stairs are approximately 7m from the P1 exit.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual doors to access the stairs on P1A.
    • The floors which are accessible by stairs are P1 and P1A.
    • There are 9 steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is not a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Comments View
    • The are sets of 8 steps from P2 to P2A and P3 to P3A.
    • These can be seen in photographs 2 & 3.

Lift

  • There is a lift for public use.
  • The lift is located to the right of the car park.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a platform lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are P2, P2A, P3 and P3A.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 86cm x 120cm (2ft 10in x 3ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.

Centrale