Skip to main content
The new name for DisabledGo

Centrale - Multi-storey Car Park

21 North End, Croydon, CR0 1XT

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Here

Getting Help and Assistance

  • Centrale and Whitgift Shopping Centre Map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Lift (All Floors)

  • There is a lift for public use.
  • The lift is located at the Tamworth Road entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 8m (8yd 2ft) from the Tamworth Road entrance.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are B, LM, G, UM, Car Parks 2 and 3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 166cm x 164cm (5ft 5in x 5ft 5in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.
  • There is a/are similar lift(s) available.

Escalator(s) (Main Escalators)

  • Wayfinding signage is provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are LM, Ground, UM, (Parking) P1, P2 and P3.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

Opening Times

  • Monday 07:00 - 22:00.
  • Tuesday 07:00 - 22:00.
  • Wednesday 07:00 - 22:00.
  • Thursday 07:00 - 22:00.
  • Friday 07:00 - 22:00.
  • Saturday 07:00 - 22:00.
  • Sunday 09:00 - 22:00.

Multi-Storey Car Park

  • The shopping centre does have its own parking facilities.
  • The car park is located off Tamworth Road.
  • The car park type is multi-storey.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 200cm (6ft 7in).
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • There is a total of 950 parking bays in the car park of which 49 are designated for the use of Blue Badge holders.
  • There are parking charges for the car park.
  • Parking is not free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located at the front of the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • Levels 3 and 3A of the car park was closed at the time of the survey(February 20222).

Multi-Storey Designated Parking Level (P1 - P1A)

  • There is/are 15 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 6 designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located close to the exit into the shopping centre.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The nearest designated Blue Badge parking bay is approximately 4m from the pedestrian exit.

Car Park Pedestrian Exit (P1 -P1A)

  • This information is for the pedestrian exit located at the front of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Centrale'.
  • There is step-free access at this exit.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 120cm.
  • There are bollards at this exit.
  • The minimum width between the bollards is 90cm.
  • Pedestrian Exit View
    • The height of the bollard(s) is 110cm.
    • The bollards do have an identification band to aid visually impaired people.
    • Digital wayfinders are not available.

Multi-Storey Designated Parking Level (P2 - P2A)

  • There is/are 17 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The Blue Badge parking bays have a marked zone to one side but not at the rear.
    • There is no accessible parking available on car park levels 2 or 3 – please park on levels 1, 2a or 3a for lift access.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 41 designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located close to the exit into the shopping centre.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The nearest designated Blue Badge parking bay is approximately 4m from the pedestrian exit.
  • Comments View
    • There is a hand car wash available on this car park level.

Car Park Pedestrian Exit (P2 - P2A)

  • This information is for the pedestrian exit located at the front of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Centrale'.
  • There is step-free access at this exit.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 120cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There are bollards at this exit.
  • The minimum width between the bollards is 100cm.
  • Pedestrian Exit View
    • The height of the bollard(s) is 120cm.
    • The bollards do have an identification band to aid visually impaired people.
    • Digital wayfinders are not available.

Multi-Storey Designated Parking Level (P3 - P3A)

  • There is/are 17 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
    • There is no accessible parking available on car park levels 2 or 3 – please park on levels 1, 2a or 3a for lift access.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 27 designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located close to the exit into the shopping centre.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The nearest designated Blue Badge parking bay is approximately 6m from the pedestrian exit.
  • Comments View
    • This level of the car park was closed at the time of the survey (February 2022).

Car Park Pedestrian Exit (P3 - P3A)

  • This information is for the pedestrian exit located at the front of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Centrale'.
  • There is step-free access at this exit.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There are bollards at this exit.
  • The minimum width between the bollards is 100cm.
  • Pedestrian Exit View
    • The height of the bollard(s) is 130cm.
    • The bollards do have an identification band to aid visually impaired people.
    • Digital wayfinders are not available.

Centrale