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Centrale - Multi-storey Car Park

21 North End, Croydon, CR0 1XT

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Access Guide

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COVID-19 Information

  • The information in this section was taken in February 2022.
  • Level P3-P3A of the car park was closed at the time of survey (February 2022).
  • The Upper Mall Entrance is currently redundant.
  • Hand sanitisers are available at all entrances.
  • The Upper Mall is partially closed, as Debenhams are no longer trading.
  • The centre has increased the cleaning regime to ensure touch points are safe.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Here

Getting Help and Assistance

  • Centrale and Whitgift Shopping Centre Map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Lift (All Floors)

  • There is a lift for public use.
  • The lift is located at the Tamworth Road entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 8m (8yd 2ft) from the Tamworth Road entrance.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are B, LM, G, UM, Car Parks 2 and 3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 166cm x 164cm (5ft 5in x 5ft 5in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.
  • There is a/are similar lift(s) available.

Escalator(s) (Main Escalators)

  • Wayfinding signage is provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are LM, Ground, UM, (Parking) P1, P2 and P3.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

Opening Times

  • Monday 07:00 - 22:00.
  • Tuesday 07:00 - 22:00.
  • Wednesday 07:00 - 22:00.
  • Thursday 07:00 - 22:00.
  • Friday 07:00 - 22:00.
  • Saturday 07:00 - 22:00.
  • Sunday 09:00 - 22:00.

Multi-Storey Car Park

  • The shopping centre does have its own parking facilities.
  • The car park is located off Tamworth Road.
  • The car park type is multi-storey.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 200cm (6ft 7in).
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • There is a total of 950 parking bays in the car park of which 49 are designated for the use of Blue Badge holders.
  • There are parking charges for the car park.
  • Parking is not free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located at the front of the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • Levels 3 and 3A of the car park was closed at the time of the survey(February 20222).

Multi-Storey Designated Parking Level (P1 - P1A)

  • There is/are 15 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 6 designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located close to the exit into the shopping centre.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The nearest designated Blue Badge parking bay is approximately 4m from the pedestrian exit.

Car Park Pedestrian Exit (P1 -P1A)

  • This information is for the pedestrian exit located at the front of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Centrale'.
  • There is step-free access at this exit.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 120cm.
  • There are bollards at this exit.
  • The minimum width between the bollards is 90cm.
  • Pedestrian Exit View
    • The height of the bollard(s) is 110cm.
    • The bollards do have an identification band to aid visually impaired people.
    • Digital wayfinders are not available.

Multi-Storey Designated Parking Level (P2 - P2A)

  • There is/are 17 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The Blue Badge parking bays have a marked zone to one side but not at the rear.
    • There is no accessible parking available on car park levels 2 or 3 – please park on levels 1, 2a or 3a for lift access.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 41 designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located close to the exit into the shopping centre.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The nearest designated Blue Badge parking bay is approximately 4m from the pedestrian exit.
  • Comments View
    • There is a hand car wash available on this car park level.

Car Park Pedestrian Exit (P2 - P2A)

  • This information is for the pedestrian exit located at the front of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Centrale'.
  • There is step-free access at this exit.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 120cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There are bollards at this exit.
  • The minimum width between the bollards is 100cm.
  • Pedestrian Exit View
    • The height of the bollard(s) is 120cm.
    • The bollards do have an identification band to aid visually impaired people.
    • Digital wayfinders are not available.

Multi-Storey Designated Parking Level (P3 - P3A)

  • There is/are 17 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
    • There is no accessible parking available on car park levels 2 or 3 – please park on levels 1, 2a or 3a for lift access.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 27 designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located close to the exit into the shopping centre.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The nearest designated Blue Badge parking bay is approximately 6m from the pedestrian exit.
  • Comments View
    • This level of the car park was closed at the time of the survey (February 2022).

Car Park Pedestrian Exit (P3 - P3A)

  • This information is for the pedestrian exit located at the front of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Centrale'.
  • There is step-free access at this exit.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There are bollards at this exit.
  • The minimum width between the bollards is 100cm.
  • Pedestrian Exit View
    • The height of the bollard(s) is 130cm.
    • The bollards do have an identification band to aid visually impaired people.
    • Digital wayfinders are not available.

Centrale