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Highcross Leicester - Rooftop Car Park

5 Shires Lane, Leicester, LE1 4AN

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Access Guide

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Getting Here

  • By Road View
    • Highcross Leicester is located right in the heart of Leicester City Centre, just 20 minutes from the M1.
      From the M1, leave the motorway at junction 21 or 22 and follow signs towards the City Centre.
    • Parking for Highcross Leicester is located in the West Zone of the City Centre.
      There are 2 car parks available at Highcross Leicester; John Lewis Car Park and Rooftop Car Park.
      For directions to Highcross Leicester John Lewis Car Park, please use the postcode; LE1 4QJ.
      For directions to the Rooftop car park, please use the postcode; LE1 4FY.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Three park & ride schemes operate Monday to Saturday, 07:00-19:00:
      • 103 - Meynell's Gorse Service (Ratby Lane, Braunstone Crossroads LE3 3LF). This service takes you to St. Nicholas Circle only.
      • 203 - Enderby Service (Leicester Lane, Enderby LE19 2AB). This service takes you to St. Nicholas Circle.
      • 303 - Birstall Service (Loughborough Road, Birstall LE4 4NP). This service takes you to Haymarket (Clock Tower) and Causeway Lane.
    • For more information on Park & Ride services please click here (opens new tab).
  • By Train View

Getting Help and Assistance

  • For the map of the shopping centre please click here (new tab).
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • Highcross Leicester offers a "quiet shopping" service for people with autism and other conditions affected by sensory issues. This runs every Saturday between 09:00 and 10:00.
    For information on the quiet shopping service please click here.
  • Water bowls for assistance dogs are available.
  • The mobility aids available include ceiling track hoists.
  • A ceiling track hoist is available in the Changing Places facility on the Upper Level.

Multi-Storey Car Park

  • The shopping centre does have its own parking facilities.
  • The car park is located off Freeschool Lane.
  • The car park type is multi-storey.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 198cm (6ft 6in).
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The designated Blue Badge parking bays are located on levels 1, 2 and 3 with most close to the lift lobby entrance doors.
  • There is a total of 1051 parking bays in the car park of which 70 are designated for the use of Blue Badge holders.
  • There are parking charges for the car park.
  • Parking is not free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located in the lift lobby of the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • There is not a/are not clearly marked drop-off point(s).

Multi-Storey Designated Parking Level (3)

  • There is/are 5 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 460cm x 580cm (15ft 1in x 19ft).
  • There is a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The Blue Badge parking bays have a marked zone to both sides and rear.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 8 designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the building.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located in the lift lobby.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to the lift lobby.
    • The route to the pedestrian exit is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • It may be necessary to cross the path of moving vehicles between some of the Blue Badge parking bays and the pedestrian exit on this level.
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is tarmac.
    • Digital wayfinders are not available.
  • Comments View
    • There are four exits on this level from the car park into the shopping centre.
    • The Level 3A exit has automatic and manual doors and lead to the glass lift lobby area.
    • The first level of the 3B exit has automatic and manual doors and leads to the glass lift lobby area.
    • There are also help points at both the 3A and 3B exits (with bollards) at a height of 122cm.
    • The second level of the 3B and 3C exit has a slight ramp and automatic sliding doors leading to the lift lobby area.

Multi-Storey Designated Parking Level (2)

  • There is/are 45 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 460cm x 580cm (15ft 1in x 19ft).
  • There is a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The Blue Badge parking bays have a marked zone to both sides and rear.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 11 designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the building.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located in the lift lobby.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to the lift lobby.
    • The route to the pedestrian exit is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • It may be necessary to cross the path of moving vehicles between some of the Blue Badge parking bays and the pedestrian exit on this level.
    • The pedestrian exit is clearly visible from the car park.
    • There are not marked walkways on this level to make routes safer for pedestrians.
    • There is not wayfinding signage to show the route to the pedestrian exit.
    • The surface on the approach to the pedestrian exit is tarmac.
    • Digital wayfinders are not available.
  • Comments View
    • There are three exits from the car park into the shopping centre.
    • The level 2A exit has automatic and manual doors and leads to the glass lift lobby area.
    • The first level of the 2B exit has automatic and manual doors and leads to the glass lift lobby area.
    • There are also help points at both the 2A and exits 2B exits (with bollards) at a height of 122cm.
    • The second level 2B exit has a slight ramp, automatic sliding doors and leads to the lift lobby area.

Multi-Storey Designated Parking Level (1)

  • There is/are 20 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 460cm x 580cm (15ft 1in x 19ft).
  • There is a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The Blue Badge parking bays have a marked zone to both sides and rear.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 7 designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the building.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located in the lift lobby.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to the lift lobby.
    • The route to the pedestrian exit is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • It may be necessary to cross the path of moving vehicles between some of the Blue Badge parking bays and the pedestrian exit on this level.
    • The pedestrian exit is clearly visible from the car park.
    • There are some marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is tarmac.
    • Digital wayfinders are not available.
  • Comments View
    • There are three exits from the car park into the shopping centre.
    • The level 1A and B exits have automatic and manual doors and lead to the glass lift lobby area.
    • There are also help points at both 1A and 1B exits (with bollards) at a height of 122cm.
    • The level 1C exit has a slight ramp, automatic sliding doors and leads to the lift lobby area.

Other Floors (Highcross Leicester Shopping Centre and Rooftop Car Park)

  • Stairs can be used to access other floors.
  • The stairs are located from the Lower Level next to lifts and shop Typo.
  • There are manual, heavy, double doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are Lower Level, Upper Level, and Rooftop Car Park Levels 1, 2 and 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Lift (Highcross Leicester Shopping Centre and Rooftop Car Park Lower Level - Next to Typo)

  • There is a lift for public use.
  • The lift is located on the lower level, next to the Typo shop.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower Level, Upper Level and Rooftop Car Park Levels 1, 2 and 3.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 197cm x 167cm (6ft 6in x 5ft 6in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Lift (Highcross Leicester Shopping Centre and Rooftop Car Park Lower Level - Next to Build-A-Bear)

  • There is a lift for public use.
  • The lift is located between Build-A-Bear and Barrhead Travel.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower Level, Upper Level and Rooftop Car Park Levels 1, 2 and 3.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 195cm x 200cm (6ft 5in x 6ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Outside Access (Rooftop Car Park - 24 Hour Entrance)

  • This information is for the entrance located on Shires Lane.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Rooftop Car Park Pedestrian Entrance'.
  • There is step-free access at this entrance, via lift.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 200cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 105cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of and just beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The lighting levels at the ramp/slope are good.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located beyond the entrance.
    • There is/are 7 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The going of the step(s) is/are not between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.
  • Lift View
    • There is a lift to access this entrance.
    • The lift does not bypass the ramp/slope.
    • The lift does bypass the step(s).

Lift (Rooftop Car Park 24 Hour Entrance)

  • There is a lift for public use.
  • The lift is located next to the steps.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 15m (16yd 1ft) from the Rooftop 24 Hour entrance.
  • The lift is a platform lift.
  • A member of staff does not need to be notified for use of the lift.
  • The platform lift accesses a small level change.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 115cm x 140cm (3ft 9in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Highcross Leicester - Lower Level, Upper Level and St Peters Square