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Highcross Leicester - Shopmobility

5 Shires Lane, Leicester, LE1 5AN

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Access Guide

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Getting Here

  • By Road View
    • Highcross Leicester is located right in the heart of Leicester City Centre, just 20 minutes from the M1.
      From the M1, leave the motorway at junction 21 or 22 and follow signs towards the City Centre.
    • Parking for Highcross Leicester is located in the West Zone of the City Centre.
      There are 2 car parks available at Highcross Leicester; John Lewis Car Park and Rooftop Car Park.
      For directions to Highcross Leicester John Lewis Car Park, please use the postcode; LE1 4QJ.
      For directions to the Rooftop car park, please use the postcode; LE1 4FY.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Three park & ride schemes operate Monday to Saturday, 07:00-19:00:
      • 103 - Meynell's Gorse Service (Ratby Lane, Braunstone Crossroads LE3 3LF). This service takes you to St. Nicholas Circle only.
      • 203 - Enderby Service (Leicester Lane, Enderby LE19 2AB). This service takes you to St. Nicholas Circle.
      • 303 - Birstall Service (Loughborough Road, Birstall LE4 4NP). This service takes you to Haymarket (Clock Tower) and Causeway Lane.
    • For more information on Park & Ride services please click here (opens new tab).
  • By Train View

Getting Help and Assistance (Shopmobility)

  • For the map of the shopping centre please click here (new tab).
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • Highcross Leicester offers a "quiet shopping" service for people with autism and other conditions affected by sensory issues. This runs every Saturday between 09:00 and 10:00.
    For information on the quiet shopping service please click here.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include ceiling track hoists, wheelchairs, mobility scooters and walking frames.
  • To obtain mobility aids please contact Shopmobility.
  • A ceiling track hoist is available in the Changing Places facility on the Upper Level.

Parking

Opening Times

  • Monday 09:30 - 16:00.
  • Tuesday 09:30 - 16:00.
  • Wednesday 09:30 - 16:00.
  • Thursday 09:30 - 16:00.
  • Friday 09:30 - 16:00.
  • Saturday 09:30 - 16:00.
  • Sunday Closed.

Entrance (Rooftop Car Park - Level 2)

  • This information is for the entrance located on Level 2 of the Rooftop Car Park.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Shopmobility'.
  • There is ramped/sloped access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 92cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 195cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 195cm.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The lighting levels at the ramp/slope are good.

Reception

  • The reception point is located ahead as you enter.
  • The reception point is approximately 4m (4yd 1ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 120cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 70cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The bell is at a suitable height for a wheelchair user.
  • There is a hearing assistance system at the reception point.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The type of flooring in the reception area is carpet.
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; wooden benches.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • The fixed loop system was not working at the time of survey (March 2022).

Shopmobility

  • Route maps are available.
  • Manual wheelchairs are available.
  • Powered wheelchairs are available.
  • Powered scooters are available.
  • Equipment does not have to be booked in advance.
  • There is not a hire charge.
  • Escorts are not normally available to assist around town / city.
  • Trained escorts are not available for people with a visual impairment.
  • Trained escorts are not available for people with a hearing impairment.
  • Comments View
    • Shopmobility is a free membership scheme usually for 3 years.
    • There is a charge for wheelchair hire over a long period, please contact the venue for more information.
    • Non-members can hire items for a day rental fee but are asked to leave their car keys as insurance.

Accessible Toilet(s) (Shopmobility - Right Transfer)

  • There is an/are accessible toilet(s) available.
  • The accessible toilet was out of use at the time of the survey.
  • This accessible toilet is located to the left of the reception desk.
  • This accessible toilet is approximately 7m (7yd 1ft) from the entrance.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
  • The dimensions of the accessible toilet are 198cm x 235cm (6ft 6in x 7ft 9in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 135cm (4ft 5in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 102cm and 164cm from the floor.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 117cm.
  • The shelf is not located where it is reachable.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 103cm (3ft 5in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • The contrast between the hand dryer and the wall is poor.

Standard Toilet(s) (Shopmobility)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located on the Lower and Upper Levels of the shopping centre.

Highcross Leicester - Lower Level, Upper Level and St Peters Square