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Highcross Leicester - Upper Level

5 Shires Lane, Leicester, LE1 4AN

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Access Guide

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Getting Here

  • By Road View
    • Highcross Leicester is located right in the heart of Leicester City Centre, just 20 minutes from the M1.
      From the M1, leave the motorway at junction 21 or 22 and follow signs towards the City Centre.
    • Parking for Highcross Leicester is located in the West Zone of the City Centre.
      There are 2 car parks available at Highcross Leicester; John Lewis Car Park and Rooftop Car Park.
      For directions to Highcross Leicester John Lewis Car Park, please use the postcode; LE1 4QJ.
      For directions to the Rooftop car park, please use the postcode; LE1 4FY.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Three park & ride schemes operate Monday to Saturday, 07:00-19:00:
      • 103 - Meynell's Gorse Service (Ratby Lane, Braunstone Crossroads LE3 3LF). This service takes you to St. Nicholas Circle only.
      • 203 - Enderby Service (Leicester Lane, Enderby LE19 2AB). This service takes you to St. Nicholas Circle.
      • 303 - Birstall Service (Loughborough Road, Birstall LE4 4NP). This service takes you to Haymarket (Clock Tower) and Causeway Lane.
    • For more information on Park & Ride services please click here (opens new tab).
  • By Train View

Getting Help and Assistance

  • For the map of the shopping centre please click here (new tab).
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • Highcross Leicester offers a "quiet shopping" service for people with autism and other conditions affected by sensory issues. This runs every Saturday between 09:00 and 10:00.
    For information on the quiet shopping service please click here.
  • Water bowls for assistance dogs are available.
  • The mobility aids available include ceiling track hoists.
  • A ceiling track hoist is available in the Changing Places facility on the Upper Level.

Parking

Opening Times

  • Monday 08:00 - 20:30.
  • Tuesday 08:00 - 20:30.
  • Wednesday 08:00 - 20:30.
  • Thursday 08:00 - 20:30.
  • Friday 08:00 - 20:30.
  • Saturday 08:00 - 19:30.
  • Sunday 10:00 - 18:30.

Outside Access (East Gates Entrance)

  • This information is for the entrance located off East Gates.
  • This entrance gives access to the Upper Level of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Highcross'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 168cm.
  • Ramp/Slope View
    • The ramp/slope is located just beyond entrance.
    • The gradient of the ramp/slope is slight.
    • The lighting levels at the ramp/slope are good.

Outside Access (High Street Entrance)

  • This information is for the entrance located on High Street.
  • This entrance gives access to the Upper Level of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Highcross'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 145cm.
  • Comments View
    • To the left of the double automatic doors is single door which opens automatically away from you to a width of 90cm.
    • It has a push pad to activate it at a height of 90cm.
    • To the right of the double automatic doors is single door which opens automatically away from you to a width of 81cm.
    • It has a push pad to activate it at a height of 104cm.

Outside Access (New Bond Street Entrance)

  • This information is for the entrance located on New Bond Street.
  • This entrance gives access to the Upper Level of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Highcross'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 83cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 106cm.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 215cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 115cm.
  • Entrance View
    • The height of the bollard(s) is 117cm.
    • The bollards do have an identification band to aid visually impaired people.
  • Ramp/Slope View
    • The ramp/slope is located just beyond the entrance.

Internal Area(s) (Upper Level)

  • Digital wayfinders are not available.
  • Information screens are provided to aid wayfinding.
  • Overhead signs are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • The type of flooring in this area is carpet and tiles.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • The following types of seating can be found in this area; armchairs, sofas and chairs without armrests.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are good.
  • Background music is played in this area.
  • Background music is played throughout the centre.
  • There is step free access in this area.
  • There is a long slight slope between Runners Need and Vision Express.
    There is a shorter very easy slope which carries on from Vision Express up to Claire's Accessories.
    There are some very easy slopes located in places throughout the concourse.
  • There are 11 clearly marked steps with handrails either side to the left of the escalators. These go up towards Boost.

Escalator(s) (Highcross Shopping Centre Lower Level to Upper Level)

  • Wayfinding signage is not provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are Lower and Upper Levels.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.
  • There is/are 3 escalator area(s) along the Lower Level concourse.
  • The other escalator area(s) is/are similar.

Changing Places (Upper Level)

  • Location and Access View
    • The facility is located on the Upper Level between Zara and Jo Malone.
    • The facility is in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is level access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from Guest Services on the Lower Level.
    • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door is 87cm (2ft 10in).
    • The dimensions of the facility are 330cm x 230cm.
    • The ceiling height is not at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has not got a non-slip floor.
    • The colour contrast between the walls and floor is poor.
  • Toilet Details View
    • The facility toilet is peninsular.
    • The transfer space on the right as you face the toilet is 120cm (3ft 11in).
    • The transfer space on the left as you face the toilet is 170cm (5ft 7in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 83cm.
    • The toilet has a cistern.
    • The toilet seat colour contrast is poor.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is free standing.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 172cm (5ft 8in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 72cm.
    • The wash basin tap type is sensor.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the wash basin grab rail(s) and wall is good.
    • There is a soap dispenser.
    • The soap dispenser is not at the recommended height of 80cm-100cm.
    • The height of the soap dispenser is 106cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 140cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 88cm.
    • There is not a towel dispenser.
    • The towel dispenser is not at the recommended height of 80cm-100cm.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a/are female sanitary and clinical waste disposal units.
    • There is not a coat hook.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are moderate to good.

Accessible Toilet(s) (Upper Level - Left Facility - Left Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located on the Upper Level between Zara and Jo Malone.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 88cm (2ft 11in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
  • The dimensions of the accessible toilet are 178cm x 210cm (5ft 10in x 6ft 11in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 110cm (3ft 7in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 130cm from the floor.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 86cm (2ft 10in).
  • The contrast between the hand dryer and the wall is fair.

Accessible Toilet(s) (Upper Level - Right Facility - Right Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located on the Upper Level between Zara and Jo Malone.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
  • The dimensions of the accessible toilet are 173cm x 210cm (5ft 8in x 6ft 11in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 115cm (3ft 9in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 163cm from the floor.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 98cm.
  • The shelf is not located where it is reachable.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 85cm (2ft 9in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 87cm (2ft 10in).
  • The contrast between the hand dryer and the wall is fair.

Standard Toilet(s) (Upper Level)

  • Standard toilet facilities are available.
  • The female and male toilets are located on the Upper Level between Zara and Jo Malone.
  • There is step-free access to the toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 91cm.
  • The height of the lowered wash basin is 61cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

Family Room(s) (Upper Level)

  • The Family Room is located on the Upper Level between Zara and Jo Malone.
  • There is wayfinding signage for the room(s).
  • The colour contrast between the external door and wall is fair.
  • The colour contrast between the internal door and wall is fair.
  • There is step free access into the room(s).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are push pad activated.
  • The push pad to enter is at a height of 110cm.
    The push pad to exit is at a height of 75cm.
  • There is not a visual fire alarm beacon in the room(s).
  • There is some fixed furniture within the room(s).
  • There is sufficient space for a wheelchair user to turn within the room.
  • The following types of seating are available in the Family Room; chairs with armrests.
  • The height of the counter is 91cm.
  • There is a microwave on the counter at a height of 168cm.
  • The type of flooring in this family room is carpet and vinyl.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are bright.
  • There is not an accessible toilet within the Family Room.
  • There are standard toilet facilities within the Family Room.
  • There is a lower toilet for children.
  • Baby changing facilities are available.
  • The height of the baby change table is 87cm.

Other Floors (Highcross Leicester Shopping Centre and Rooftop Car Park)

  • Stairs can be used to access other floors.
  • The stairs are located from the Lower Level next to lifts and shop Typo.
  • There are manual, heavy, double doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are Lower Level, Upper Level, and Rooftop Car Park Levels 1, 2 and 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Lift (Highcross Leicester Shopping Centre and Rooftop Car Park Lower Level - Next to Typo)

  • There is a lift for public use.
  • The lift is located on the lower level, next to the Typo shop.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower Level, Upper Level and Rooftop Car Park Levels 1, 2 and 3.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 197cm x 167cm (6ft 6in x 5ft 6in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Lift (Highcross Leicester Shopping Centre and Rooftop Car Park Lower Level - Next to Build-A-Bear)

  • There is a lift for public use.
  • The lift is located between Build-A-Bear and Barrhead Travel.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower Level, Upper Level and Rooftop Car Park Levels 1, 2 and 3.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 195cm x 200cm (6ft 5in x 6ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.