Skip to main content
The new name for DisabledGo

Search for accessible places to go

Silverburn Shopping Centre

Barrhead Road, Glasgow, G53 6AG

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Here

  • By Road View
    • Silverburn Shopping Centre is located in the Southern area of Glasgow, located off Junction 2 of the M77.
      For Sat Nav users please use postcode; G53 6EW
    • There are 4 car parks located around the shopping centre; Multi-Storey Car Park, Green Car Park, Yellow Car Park and Red Car Park.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Stagecoach Routes include: X17
      The following First Glasgow bus services pick up and drop off at Silverburn: 3 - 10 - 49 - 57 - M6 - X8.
      The X8 is an express bus that is available from Buchanan Bus Station and Union street.
      McGills Bus Services include; Number 3 Bus and Number 6 Bus.
  • By Train View

Getting Help and Assistance

  • For the map of the shopping centre please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive disability awareness/equality training.
  • Staff do not receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.
  • Staff receive dementia awareness training.

Parking, Taxi Rank and Bus Stop

Opening Times

  • Monday 08:00 - 22:00.
  • Tuesday 08:00 - 22:00.
  • Wednesday 08:00 - 22:00.
  • Thursday 08:00 - 22:00.
  • Friday 08:00 - 22:00.
  • Saturday 08:00 - 22:00.
  • Sunday 09:00 - 21:00.

Outside Access (Red Car Park Entrance (Frankie and Bennys))

  • Entrance View
    • This information is for the entrance located next to the Red Car Park, to the right of Frankie and Bennys.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 85cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 165cm.
  • Comments View
    • There are also two sets of revolving doors located at this entrance.
    • The width of the revolving door is 225cm.
    • There is a push button to slow the revolving doors, the height of the button is 105cm.

Outside Access (Red Car Park Entrance)

  • Entrance View
    • This information is for the entrance located next to the Red Car Park.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 85cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 165cm.
  • Comments View
    • There are also two sets of revolving doors located at this entrance.
    • The width of the revolving door is 225cm.
    • There is a push button to slow the revolving doors, the height of the button is 105cm.

Outside Access (Tesco Car Park Entrance)

  • Entrance View
    • This information is for the entrance located next to Tesco Car Park.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 85cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 165cm.
  • Comments View
    • There are also two sets of revolving doors located at this entrance.
    • The width of the revolving door is 225cm.
    • There is a push button to slow the revolving doors, the height of the button is 105cm.

Outside Access (Multi-Storey Car Park - Level 0 Entrance)

  • Entrance View
    • This information is for the entrance located ahead as you exit Level 0 of the Multi-Storey Car Park.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 145cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 145cm.

Other Floors (Silverburn Shopping Centre - Multi-Storey Car Park Levels 2, 3 and 4)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located ahead as you exit the Multi-Storey Car Park.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are the shopping centre level and parking levels 2, 3 and 4.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Comments View
    • There are more stairs located further along the shopping centre concourse.

Lift (Silverburn Shopping Centre - Multi-Storey Car Park Levels 2, 3 and 4)

  • There is a lift for public use.
  • The lift is located ahead as you exit the Multi-Storey Car Park.
  • The lift is clearly visible from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are the shopping centre level and parking levels 2, 3 and 4.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 210cm (5ft 3in x 6ft 11in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
  • Comments View
    • There are two similar lifts located next to this one.
    • There are also three similar lifts located further along the shopping centre concourse.

Counter (Customer Information Desk)

  • Counter View
    • The counter is located on the shopping centre concourse.
    • There is step free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The lowered section of the counter is at the recommended height of 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the lowered section of the counter.
    • The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • The touch screen is at a suitable height for a wheelchair user.
    • There is a touch screen.

Getting Around

  • Access View
    • There is step free access throughout the building.
  • Circulation View
    • The type of flooring in corridors/walkways is tiles.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is bench seating and also a mixture of single seats with and without armrests at regular intervals.
    • The lighting levels are good.
    • There is a play/activity area located outside marks and spencer.
    • There are kiosks located along the centre of the concourse.
    • Access to other floors/levels is via stairs and lift.
    • For information about Silverburn Shopping Centre - Winter Garden Dining please click here.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the shopping centre.
  • Comments View
    • There are interactive touchscreen information boards located around the shopping centre.
    • The lowest point of the touchscreen is 105cm.
    • The highest point of the touchscreen is 165cm.
    • There is a low level pay phone available between Debenhams and Carphone Warehouse.

Changing Places (Debenhams and Carphone Warehouse)

  • Location and Access View
    • The facility is located between Debenhams and Carphone Warehouse.
    • There is level access to the facility.
    • The facility surveyed is not for the sole use of disabled people.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from the nearby information desk or cleaning staff.
    • The door opens inwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door is 86cm (2ft 10in).
    • The dimensions of the facility are 397cm x 296cm.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has not got a non-slip floor.
    • The colour contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet is peninsular.
    • The transfer space on the right as you face the toilet is 70cm (2ft 4in).
    • The transfer space on the left as you face the toilet is 80cm (2ft 7in).
    • Drop down rails are provided.
    • As you face the toilet the drop down rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides .
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 77cm.
    • The toilet has a cistern.
    • The toilet seat colour contrast is good.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is fixed.
    • The length of the facility changing bench is 188cm (6ft 2in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is a shower unit with a detachable shower head.
    • The shower head is height adjustable.
    • The adjustable shower head can be placed between 120cm and 140cm when mounted.
    • There is no seat for the shower.
    • There is not a vertical grab rail.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are not available at the wash basin.
    • There is a soap dispenser.
    • The height of the soap dispenser is 92cm.
    • Wide tear off paper roll is not available.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is a coat hook.
    • The height of the coat hook is 137cm from the floor.
    • There is a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.

Accessible Toilet(s) (Marks and Spencer and Claire's)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located between Marks and Spencer and Claire's.
    • There is step free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens inwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 144cm x 205cm (4ft 9in x 6ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • The toilet has not got a non slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 74cm (2ft 5in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s) (Marks and Spencer and Claire's - Changing Bench)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located between Marks and Spencers and Claire's.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens inwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 250cm x 240cm (8ft 2in x 7ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Comments View
    • There is a changing bench located within the accessible toilet.
    • The changing bench is fixed to the wall.
    • The length of the changing bench is 180cm.
    • The height of the changing bench is 60cm.

Accessible Toilet(s) (Marks and Spencer and Claire's - Parent and Baby Area)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located between Marks and Spencer and Claire's, within the parent and baby area.
    • There is step free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is no signage on or near the toilet door.
    • The door opens inwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 180cm x 300cm (5ft 11in x 9ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • The toilet has not got a non slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a mirror.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s) (Debenhams and Carphone Warehouse - Parent and Baby Area)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located between Debenhams and Carphone Warehouse, in the parent and baby area.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens inwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 232cm x 264cm (7ft 7in x 8ft 8in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 156cm (5ft 1in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 137cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 89cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 88cm (2ft 11in).
  • Comments View
    • There is another sink next to the baby change table.
    • The sink has a sensor tap.

Standard Toilet(s) (Marks and Spencer and Claire's)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located between Marks and Spencer and Claire's.
    • There is step free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Standard Toilet(s) (Debenhams and Carphone Warehouse)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located between Debenhams and Carphone Warehouse.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat and a vertical rail on the right.
    • The wash basin tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Parent and Baby Room (Marks and Spencer and Claire's)

  • There is a parent and baby room for public use.
  • The parent and baby room is located between Marks and Spencer and Claire's.
  • There is step free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 95cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 85cm.
  • The wash basin tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • The parent and baby area is divided into 3 rooms.
    • There is the baby change room, the feeding room and the accessible toilet.