Access Guide
Getting Here
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By Road
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- Silverburn Shopping Centre is located in the Southern area of Glasgow, located off Junction 2 of the M77.
For Sat Nav users please use postcode; G53 6EW - There are 4 car parks located around the shopping centre; Multi-Storey Car Park, Green Car Park, Yellow Car Park and Red Car Park.
- Silverburn Shopping Centre is located in the Southern area of Glasgow, located off Junction 2 of the M77.
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By Bus
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- There is a bus stop within 150 metres of the shopping centre.
- Stagecoach Routes include: X17
The following First Glasgow bus services pick up and drop off at Silverburn: 3 - 10 - 49 - 57 - M6 - X8.
The X8 is an express bus that is available from Buchanan Bus Station and Union street.
McGills Bus Services include; Number 3 Bus and Number 6 Bus.
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By Train
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- The nearest Railway Station is Kennishead.
- For more information on National Rail services please click here (opens new tab).
Getting Help and Assistance
- For the map of the shopping centre please click here (new tab).
- There is a member of staff available for help and assistance.
- Staff receive disability awareness/equality training.
- There is not a member of staff trained in British Sign Language.
- Staff do not receive deaf awareness training.
- There is not an assistance dog toilet or toileting area at the venue/near by.
- Water bowls for assistance dogs are available.
- Staff receive dementia awareness training.
Parking, Taxi Rank and Bus Stop
- There are four car parks located around Silverburn Shopping Centre, for more information please click the links below:
- For more information about the Multi-Storey Car Park please click here (opens in new tab)
- For more information about the Red Car Park please click here (opens in new tab)
- For more information about the Yellow Car Park please click here (opens in new tab)
- For more information about the Green Car Park please click here (opens in new tab)
- For more information about the Bus Station and Taxi Rank please click here (opens in new tab).
Centre Management
- Centre Management is located between Debenhams and Carphone Warehouse.
- There is clear signage leading to the Centre Managament entrance.
Entrance (Centre Management)
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Entrance
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- This information is for the entrance located between Debenhams and Carphone Warehouse.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 160cm.
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the right as you enter.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- The lighting levels at the steps are good.
Lift
- There is a lift for public use.
- The lift is located ahead as you enter.
- The lift is clearly visible from the entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G and 1.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Reception
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Reception
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- The reception point is located ahead as you exit the lift.
- The reception point is approximately 5m (5yd 1ft) from the lift.
- The reception area/desk is clearly visible from the lift.
- There is step free access to the reception point, via lift.
- There is a clear unobstructed route to the reception point.
- There are not windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a plain background.
- The lighting levels at the reception point are good.
- There is sufficient space to write or sign documents on the counter.
- The counter is staffed.
- There is a hearing assistance system at the reception point.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The type of flooring in the reception area is carpet.
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Reception Seating Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- There is sufficient space for a wheelchair user to use the waiting area.
Meeting Rooms
- There are 3 meeting rooms located to the left as you face the reception desk.
- The meeting room names are; Lane, Garden and Crescent.
- There is step free access to all of the meeting rooms.
- The doors into the meeting rooms are heavy, open away from you and have an opening width of 85cm.
- The layout of the rooms may vary depending on use.
- The height of the tables are 69cm.
- Chairs are not fixed.
- There are chairs with armrests.
Accessible Toilet(s) (Centre Management)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located to the right as you face the reception desk.
- This accessible toilet is approximately 7m (7yd 1ft) from the lift.
- There is step free access to the accessible toilet, via lift.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The push pad or push button is 85cm from floor level.
- The door is heavy.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The dimensions of the accessible toilet are 170cm x 220cm (5ft 7in x 7ft 3in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
- The toilet has a non slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 75cm (2ft 6in).
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 110cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are good.
Standard Toilet(s) (Centre Management)
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the right as you face the reception desk.
- The female and male toilets are approximately 7m (7yd 1ft) from the lift.
- There is step free access to the female and male toilet(s), via lift.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is not available.
- The wash basin tap type is sensor.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.