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Oracle - Riverside

The Oracle Shopping Centre, Reading, RG1 2AG

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Access Guide

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Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.

Getting Here

  • By Road View
    • The Oracle is in the centre of Reading. There are various routes to the venue. For sat nav users please use the following postcodes for our car parks: Holy Brook Car Park: RG1 2LR, Bridge Street The Riverside Car Park: RG1 2AG, Mill Lane.
    • There are two car parks available Holy Brook and The Riverside.
  • By Bus View
  • By Train View
    • The nearest Railway Station is Reading.
    • Reading station has connections throughout the UK and is situated just 5 minutes walk away. Simply exit the station through the main entrance and cross over the pedestrian crossing immediately outside. Turn left and follow the road straight ahead until you come to the end of the road which brings you out into Broad Street opposite John Lewis. Turn left and The Oracle is on the right hand side, opposite Marks and Spencer.
    • For more information on National Rail please click here (opens new tab).

Parking

COVID-19 Information

  • The information in this section was taken in October 2020.
  • The Oracle statement on Covid-19 adaptions:

    A number of measures have been introduced to keep people safe. These include the following:

    A one-way system in the centre. Signage is in place throughout to help guide your journey while you shop.
    Clear signs throughout the centre reminding everyone of the need to social distance, and to avoid shopping in large groups.
    Hand sanitiser stations around the centre.
    Enhanced cleaning procedures throughout the centre.
    Face coverings are compulsory throughout the centre, including in all our stores.
    We’re restricting how many people can enter the centre and individual stores at any one time. This way, we can ensure everyone in the centre is able to social distance easily.
    Please bear with us, as it might take a little longer than normal to get what you want when you visit.
    Our lifts are available for use but social distancing is required at all time, and we are recommending one person or household per lift. Please only enter a vacant lift when it becomes available. This may mean delays to your journey through the centre during times of high use.
    Both Riverside and Holy Brook car parks are both open. For further information please visit here.
    Shopmobility services are temporarily closed. Please refer to our Shopmobility page for further information and updates.
  • The shopping centre is operating at full trading hours but retailer hours may vary at this time.
  • Both Riverside and Holy Brook car parks are open including the 137 Blue Badge parking bays.
    They are only accepting card or contactless payments at the Pay on Foot machines in the car park.
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  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • Hand sanitisers are available inside the venue.
  • Hand sanitising stations have been added throughout the shopping centre at key locations such as entrances and lift lobbies.
    There are some stations where the sanitiser is fixed to a board and some where the sanitiser is free standing on a table.
    The height of most hand sanitisers is approximately 100cm.
  • There are one way systems in place in some of the shopping centre and some walkways are divided into two channels so that people can keep left and maintain social distancing.
    Clear signage is provided on flooring throughout to assist with this.
  • The Oracle has provided a crowd checker tool on their website so people can check how busy the centre is before visiting.
    Please click here to view the crowd checker webpage.
  • There is clear signage inside to help with social distancing.
  • Signage is provided throughout the shopping centre to aid social distancing.
    This includes limiting the numbers using lifts, one way systems and reminders of where to stand when queuing outside shops.
  • Occupancy of lifts is limited to one person or one household and people are asked to use escalators where possible.
    There is extensive signage to inform and remind people at every lift location and within lift cars.
  • Customer toilets are available.
  • There is a face mask vending machine close to the customer toilets near the Riverside Entrance.
  • Security are available throughout the shopping centre to provide assistance and ensure that people are observing social distancing and wearing face masks.
    However the Customer Service Desk was closed at the time of the survey as was Shopmobility due to the pandemic.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Access Point - Bridge Street - North of River

  • There are two access points located on Bridge Street north of the River Kennett.
  • The first access point has an opening width of 200cm.
  • There is a slight ramp leading down to the riverside with handrails on the right.
  • The ramp overcomes the steps and the other access point.
  • The second access point has a bollards at the top of the slope.
  • The minimum width between the bollards is 120cm.
  • There is a steep slope after the bollards leading down to the Riverside.

Access Point - Bridge Street - South of River

  • The access point is located on the south side of the River Kennett.
  • There are bollards at the top of the slope.
  • The minimum width between the bollards is 110cm.
  • There is a slight slope after the bollards leading down to the Riverside.

Access Point - Yield Hall Place - North of River

  • The access point is located on the north side of the River Kennett.
  • There are bollards at the bottom of the slope.
  • The minimum width between the bollards is 120cm.
  • There is a steep slope after the bollards leading down to the Riverside.

Access Point - Yield Hall Place - South of River

  • The access point is located on the south side of the River Kennett.
  • There are bollards at the top of the slope.
  • The minimum width between the bollards is 105cm.
  • There is a slight slope after the bollards leading down to the Riverside.

Getting Around Riverside

  • The Riverside is home to a number of cafe, restaurants, bars and a cinema.
  • The Riverside is divided in two by the River Kennett.
  • There is step free access either side of the River Kennett.
  • There are two bridges that provide access across the river.
  • Both bridges have a very easy slope leading up to the bridge, which overcomes between 6-8 medium height steps.
  • There are two events areas located either side of the river. There are very easy slopes leading down to the event areas.
  • At the time of surveying both event areas were undergoing refurbishment works.
  • There are benches located at regular intervals.

Event Areas

  • The event areas are located either side of the river.
  • The event areas were fenced off at the time of the survey (February 2020).
  • There are steps to access the event areas.
  • There is a handrail on both sides.
  • There is tactile paving at the top and bottom of the steps.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located just beyond the Riverside entrance into the Oracle and on Level 1 of the Riverside Car Park.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located just beyond the Riverside entrance into the Oracle and on Level 1 of the Riverside Car Park.

The Oracle