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Oracle - Town Walk - Upper Mall

The Oracle Shopping Centre, Reading, RG1 2AG

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Access Guide

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Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.

Getting Here

  • By Road View
    • The Oracle is in the centre of Reading. There are various routes to the venue. For sat nav users please use the following postcodes for our car parks: Holy Brook Car Park: RG1 2LR, Bridge Street The Riverside Car Park: RG1 2AG, Mill Lane.
    • There are two car parks available Holy Brook and The Riverside.
  • By Bus View
  • By Train View
    • The nearest Railway Station is Reading.
    • Reading station has connections throughout the UK and is situated just 5 minutes walk away. Simply exit the station through the main entrance and cross over the pedestrian crossing immediately outside. Turn left and follow the road straight ahead until you come to the end of the road which brings you out into Broad Street opposite John Lewis. Turn left and The Oracle is on the right hand side, opposite Marks and Spencer.
    • For more information on National Rail please click here (opens new tab).

Parking

COVID-19 Information

  • The information in this section was taken in October 2020.
  • The Oracle statement on Covid-19 adaptions:

    A number of measures have been introduced to keep people safe. These include the following:

    A one-way system in the centre. Signage is in place throughout to help guide your journey while you shop.
    Clear signs throughout the centre reminding everyone of the need to social distance, and to avoid shopping in large groups.
    Hand sanitiser stations around the centre.
    Enhanced cleaning procedures throughout the centre.
    Face coverings are compulsory throughout the centre, including in all our stores.
    We’re restricting how many people can enter the centre and individual stores at any one time. This way, we can ensure everyone in the centre is able to social distance easily.
    Please bear with us, as it might take a little longer than normal to get what you want when you visit.
    Our lifts are available for use but social distancing is required at all time, and we are recommending one person or household per lift. Please only enter a vacant lift when it becomes available. This may mean delays to your journey through the centre during times of high use.
    Both Riverside and Holy Brook car parks are both open. For further information please visit here.
    Shopmobility services are temporarily closed. Please refer to our Shopmobility page for further information and updates.
  • The shopping centre is operating at full trading hours but retailer hours may vary at this time.
  • Both Riverside and Holy Brook car parks are open including the 137 Blue Badge parking bays.
    They are only accepting card or contactless payments at the Pay on Foot machines in the car park.
    .
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • Hand sanitisers are available inside the venue.
  • Hand sanitising stations have been added throughout the shopping centre at key locations such as entrances and lift lobbies.
    There are some stations where the sanitiser is fixed to a board and some where the sanitiser is free standing on a table.
    The height of most hand sanitisers is approximately 100cm.
  • There are one way systems in place in some of the shopping centre and some walkways are divided into two channels so that people can keep left and maintain social distancing.
    Clear signage is provided on flooring throughout to assist with this.
  • The Oracle has provided a crowd checker tool on their website so people can check how busy the centre is before visiting.
    Please click here to view the crowd checker webpage.
  • There is clear signage inside to help with social distancing.
  • Signage is provided throughout the shopping centre to aid social distancing.
    This includes limiting the numbers using lifts, one way systems and reminders of where to stand when queuing outside shops.
  • Occupancy of lifts is limited to one person or one household and people are asked to use escalators where possible.
    There is extensive signage to inform and remind people at every lift location and within lift cars.
  • Customer toilets are available.
  • There is a face mask vending machine close to the customer toilets near the Riverside Entrance.
  • Security are available throughout the shopping centre to provide assistance and ensure that people are observing social distancing and wearing face masks.
    However the Customer Service Desk was closed at the time of the survey as was Shopmobility due to the pandemic.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Outside Access (Broad Street Entrance - Town Walk - Upper Mall)

  • Entrance View
    • This information is for the entrance located just off Broad Street.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance, via lift.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 267cm.

Step(s) (Broad Street Entrance to Town Walk - Upper Mall)

  • There is a/are step(s) located just beyond the entrance.
  • The step(s) is/are used to access Town Walk - Upper Mall.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Escalator(s) (Broad Street Entrance to Town Walk - Upper Mall)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located just beyond the entrance.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are Broad Street Entrance and Town Walk - Upper Mall.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Broad Street Entrance to Town Walk - Upper Mall)

  • There is a lift for public use.
  • The lift is located just beyond the entrance.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Broad Street Entrance and Town Walk - Upper Mall.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 195cm (4ft 7in x 6ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift controls are within 112cm and 126cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Getting Around (Town Walk - Upper Mall)

  • Access View
    • There is step-free access throughout the majority of the building.
    • The type of flooring in corridors/walkways is tiles.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are provided in some corridors/walkways.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is bench and sofa seating at regular intervals.
    • The lighting levels are good.
  • Circulation View
    • There are kiosks located along the centre of the concourse.
    • Access to other floors/levels is via stairs, escalator and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does not play background music in public areas.
  • Comments View
    • There is a very easy slope leading from the Broad Street entrance to the rear of the level.

Lift (Shopmobility - Upper Mall - Exit to Readibus/Yield Hall Lane)

  • There is a lift for public use.
  • The lift is located next to Shopmobility on P1 level of Holy Brook Car Park.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 2, P1, P2.
  • There are automatic, double to access the lift lobby on the second floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 140cm (4ft 7in).
  • The dimensions of the lift are 178cm x 240cm (5ft 10in x 7ft 10in).
  • There are separate entry and exit doors in the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • Comments View
    • This lift is the nearest to Shopmobility on P1 level of Holy Brook Car Park.
    • It can also be accessed from the Yield Hall Lane Entrance if entering The Oracle from the Readibus stop.

Accessible Toilet(s) (Town walk - Upper Mall - Left Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located next to the lift that goes up to the Shopmobility or down to the Yield Hall Lane/Readibus exit.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from shopmobility or the customer services desk.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 94cm (3ft 1in).
    • The contrast between the internal door and wall is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is poor.
  • Toilet Features View
    • The dimensions of the accessible toilet are 153cm x 218cm (5ft x 7ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 84cm (2ft 9in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 85cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is poor.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on the Holy Brook - Lower Mall just beyond the Riverside entrance.

Other Floors (Central)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located at the centre of the shopping centre, opposite Natwest.
    • The floors which are accessible by stairs are Holy Brook Walk (Lower Level), Town Walk (Upper Level), Holy Brook Car Park Level 1 and Holy Brook Car Park Level 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located at the centre of the shopping centre, opposite Natwest.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are Holy Brook Walk (Lower Level), Town Walk (Upper Level).
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are moderate to good.
  • Comments View
    • This stairs have open gaps between steps.

Lift (Central)

  • There is a lift for public use.
  • The lift is located in the centre of the shopping centre, opposite Debenhams.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Holy Brook Walk (Lower Level), Town Walk (Upper Level), Holy Brook Car Park Level 1 and Holy Brook Car Park Level 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 135cm (4ft 5in).
  • The dimensions of the lift are 180cm x 230cm (5ft 11in x 7ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are within 110cm and 125cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Lift (Riverside Entrance)

  • There is a lift for public use.
  • The lift is located just beyond the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Riverside entrance - Holy Brook Walk (Lower Mall) - Town Walk (Upper Mall).
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 135cm (4ft 5in).
  • The dimensions of the lift are 230cm x 180cm (7ft 7in x 5ft 11in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are within 115cm and 125cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

The Oracle