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The Oracle - Holy Brook Walk - Level 1

The Oracle Shopping Centre, Reading, RG1 2AG

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Access Guide

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COVID-19 Information

  • The information in this section was taken in February 2022.
  • A number of measures have been introduced to keep people safe. These include the following:
    - A one-way system in the centre. Signage is in place throughout to help guide your journey while you shop.
    - Clear signs throughout the centre reminding everyone of the need to social distance, and to avoid shopping in large groups.
    - Hand sanitiser stations around the centre.
    - Enhanced cleaning procedures throughout the centre.
    - Face coverings are compulsory throughout the centre, including in all our stores.
    - We’re restricting how many people can enter the centre and individual stores at any one time. This way, we can ensure everyone in the centre is able to social distance easily.
    - Please bear with us, as it might take a little longer than normal to get what you want when you visit.
    - Our lifts are available for use but social distancing is required at all times, and we are recommending one person or household per lift. Please only enter a vacant lift when it becomes available. This may mean delays to your journey through the centre during times of high use.
    - Riverside and Holy Brook car parks are both open. For further information please visit here.
    - Shopmobility services are temporarily closed. Please refer to our Shopmobility page for further information and updates.
  • The shopping centre is operating at full trading hours but retailer hours may vary at this time.
  • Both Riverside and Holy Brook car parks are open including the 137 Blue Badge parking bays.
    They are only accepting card or contactless payments at the Pay on Foot machines in the car park.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • Hand sanitisers are available inside the venue.
  • Hand sanitising stations have been added throughout the shopping centre at key locations such as entrances and lift lobbies.
    There are some stations where the sanitiser is fixed to a board and some where the sanitiser is free standing on a table.
    The height of most hand sanitisers is approximately 100cm.
  • There are one-way systems in place in some of the shopping centre and some walkways are divided into two channels so that people can keep left and maintain social distancing.
    Clear signage is provided on flooring throughout to assist with this.
  • The Oracle has provided a crowd checker tool on their website so people can check how busy the centre is before visiting.
    Please click here to view the crowd checker webpage.
  • There is clear signage inside to help with social distancing.
  • Signage is provided throughout the shopping centre to aid social distancing.
    This includes limiting the numbers using lifts, one-way systems and reminders of where to stand when queuing outside shops.
  • Occupancy of lifts is limited to one person or one household and people are asked to use escalators where possible.
    There is extensive signage to inform and remind people at every lift location and within lift cars.
  • Customer toilets are available.
  • There is a face mask vending machine close to the customer toilets near the Riverside Entrance.
  • Security are available throughout the shopping centre to provide assistance and ensure that people are observing social distancing and wearing face masks.
    The Customer Service desk was open, however at the time of the survey Shopmobility was still closed due to the pandemic.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Here

  • By Road View
    • The Oracle is in the centre of Reading, with various routes to the venue.
      For sat nav users please use the following postcodes for our car parks:
      Holy Brook Car Park, Bridge Street, RG1 2LR.
      The Riverside Car Park, Mill Lane, RG1 2AG.
    • There are two car parks available: Holy Brook and The Riverside.
  • By Bus View
  • By Train View
    • The nearest Railway Station is Reading.
    • Reading Station has connections throughout the UK and is situated just 5 minutes walk away.
      Simply exit the station through the main entrance and cross over the pedestrian crossing immediately outside.
      Turn left and follow the road straight ahead until you come to the end of the road which brings you out into Broad Street opposite John Lewis.
      Turn left and The Oracle is on the right hand side, opposite Marks and Spencer.
    • For more information on Reading Station please click here (opens new tab).

Getting Help and Assistance

  • For more information on Shopmobility please click here (new tab).
  • There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • Escorts do need to be booked in advance.
    Trained escorts are available for people with a visual impairment.
    Visual escorts do need to be booked in advance.
    Trained escorts are available for people with a hearing impairment.
    Hearing escorts do need to be booked in advance.
  • Alternative formats of the shopping centre map are available in large print.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • Autism hours occur on the first Tuesday of every month, 09:30-11:30. Please call in advance for further information.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include ceiling track hoists, wheelchairs, motorised wheelchairs, mobility scooters and adjustable beds.
  • To obtain mobility aids please contact the Guest Services Counter on Level 1.
  • A Shopper's Assistant is also available Monday - Wednesday to help the elderly and people with mobility problems.
    To book this service in advance contact the Guest Services Counter on Level 1.
  • Membership with Shopmobility is free.
    There is a drop off area just outside the Shopmobility.
    There is a ReadiBus stop outside the Yield Hall Entrance.
    ReadiBus is a free local disability bus.
  • At the time of survey (February 2022) Oracle Shopmobility was closed, however mobility equipment can still be provided via the Guest Services Counter on Level 1.

Parking

Outside Access (Holy Brook Doors)

  • This information is for the entrance located off Gun Street.
  • This entrance gives access to level 1 of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'The Oracle'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 256cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 120cm.
  • Entrance View
    • The height of the bollard(s) is 100cm.
    • The bollards do have an identification band to aid visually impaired people.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Outside Access (Yield Hall Lane / ReadiBus Entrance)

  • This information is for the entrance located off Yield Hall Lane.
  • This entrance gives access to level 0 of the shopping centre.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 108cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 138cm.
  • Comments View
    • The height of the exit button is 116cm.
    • There is a long slope with a slight gradient if accessing this entrance from the Broad Street direction.

Lift (Shopmobility - Level 2 - Exit to ReadiBus / Yield Hall Lane)

  • There is a lift for public use.
  • The lift is located next to Shopmobility on level P1 of Holy Brook car park.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 2, P1, P2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 140cm (4ft 7in).
  • The dimensions of the lift are 178cm x 240cm (5ft 10in x 7ft 10in).
  • There are separate entry and exit doors in the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • This lift is the nearest to Shopmobility on level P1 of Holy Brook Car Park.
    • It can also be accessed from the Yield Hall Lane entrance if entering the shopping centre from the ReadiBus stop.

Outside Access (Riverside Entrance)

  • This information is for the entrance located off the Riverside area.
  • This entrance gives access to level 1 of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'HOUSE OF FRASER'.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 225cm.
  • Ramp/Slope View
    • The ramp/slope is located to the left as you face the entrance and just beyond.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 9 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
  • Comments View
    • There is a revolving door located on the right as you face the entrance.

Escalator(s) (Riverside Entrance to Level 1)

  • Wayfinding signage is provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are Riverside Entrance to Level 1.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.

Lift (Riverside Entrance)

  • There is a lift for public use.
  • The lift is located just beyond the Riverside entrance.
  • The lift is clearly visible from the entrance.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Riverside Entrance - Holy Brook Walk (Level 1) - Town Walk (Level 2).
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 135cm (4ft 5in).
  • The dimensions of the lift are 230cm x 180cm (7ft 7in x 5ft 11in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Internal Area(s) (Holy Brook Walk - Level 1)

  • Digital wayfinders are not available.
  • Information posts are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • Dementia friendly signs are provided to aid wayfinding.
  • The type of flooring in this area is carpet and tiles.
  • There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; wooden benches and sofas.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are good.
  • Background music is not played in this area.
  • There is a children's play area which is located at the centre of Holy Brook Walk (Level 1).
  • There is step free access in this area.
  • There is a slight ramp, with a handrail on the left going up, for access to the central lift and stairs.

Access To (Central Lift and Stairs)

  • Access to the central lift and stairs on the lower mall is via a long sloped walkway or a shorter sloped walkway leading to 3 steps.
  • The long sloped walkway has a very slight slope except for the short section leading up to the lifts past the stairs.
    There is a handrail on the left going up for the steepest section (Photograph 3).
    The one-way system currently directs people from the lifts and stairs to the lower mall via this walkway.
  • The gradient of the ramp/slope is slight.
  • There is a/are handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
  • The shortest route to the lifts and stairs is by using the steps (Photograph 2.
    The one-way system currently directs people to the lifts and stair via these steps but they could use the longer route if unable to manage the steps.
  • There are 3 steps.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • The lighting levels at the steps are moderate to good.

Other Floors (Central)

  • Stairs can be used to access other floors.
  • The stairs are located at the centre of the shopping centre, opposite NatWest.
  • The floors which are accessible by stairs are Holy Brook Walk (Level 1), Town Walk (Level 2), Holy Brook Car Park Level 1 and Holy Brook Car Park Level 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located at the centre of the shopping centre, opposite Next.
  • Signs indicating the location of the escalator(s) are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are Holy Brook Walk (Level 1) and Town Walk (Level 2).
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.

Lift (Central)

  • There is a lift for public use.
  • The lift is located in the centre of the shopping centre, opposite Next.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Holy Brook Walk (Level 1), Town Walk (Level 2), Holy Brook Car Park Level 1 and Holy Brook Car Park Level 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 135cm (4ft 5in).
  • The dimensions of the lift are 180cm x 230cm (5ft 11in x 7ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are within 110cm and 125cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Guest Services Counter (Holy Brook Walk - Level 1)

  • The counter is located outside House of Fraser and Supercuts on Level 1.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 110cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 74cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • There is not a clear list of services at the counter.
  • The desk provides information relating to services provided at the shopping centre.
    Customers can send, collect and return parcels at the desk with Collect +.
    The desk is also currently being used for Shopmobility services and can assist with the pick up of ordered equipment.
  • There is not a digital wayfinding touchscreen at the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • The type of flooring in this area is tiles.
  • There is not a waiting area close to the counter.

Accessible Toilet(s) (Holy Brook Walk - Level 1 - Right Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located on the Holy Brook Walk (Level 1), near to the Riverside entrance, just beyond the stairs, escalators and lift.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 86cm (2ft 10in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The alarm did not sound when tested.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 127cm from the floor.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is poor.
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 90cm.
  • Comments View
    • There are two additional accessible toilet next to the one surveyed.
    • One of the accessible toilets has left hand transfer and a baby change table (photographs 4 and 5).
    • The other accessible toilet is similar to the one surveyed with right hand transfer.

Accessible Toilet(s) (Yield Hall Lane / ReadiBus Entrance - Level 0 - Left Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located on level 0 next to the lift, just beyond the Yield Hall Lane / ReadiBus Entrance.
  • There is step-free access to the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Customer Service.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 83cm (2ft 9in).
  • The contrast between the internal door and wall is poor.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
  • The dimensions of the accessible toilet are 205cm x 235cm (6ft 9in x 7ft 9in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 130cm (4ft 3in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 88cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is poor.

Standard Toilet(s) (Holy Brook Walk - Level 1)

  • Standard toilet facilities are available.
  • The female and male toilets are located on Holy Brook Walk (Level 1), near to the Riverside entrance, just beyond the stairs, escalators and lift.
  • There is step-free access to the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • It was not possible to access the male toilet.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
  • The height of the wash basin(s) is 90cm.
  • The height of the lowered wash basin is 71cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

Family Room(s) (Holy Brook Walk - Level 1)

  • Family Room is located on Holy Brook Walk (Level 1), near to the Riverside entrance, just beyond the stairs, escalators and lift.
  • There is wayfinding signage for the room(s).
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • There is step free access into the room(s).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are push pad activated.
  • There is not a visual fire alarm beacon in the room(s).
  • There is some fixed furniture within the room(s).
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be reconfigured to allow a turning space for wheelchair users.
  • The following types of seating are available in the Family Room; armchairs, chairs with armrests and stools.
  • The height of the counter is 80cm.
  • The type of flooring in this family room is carpet and laminate.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are medium.
  • There is not an accessible toilet within the Family Room.
  • There are standard toilet facilities within the Family Room.
  • There is a lower toilet for children.
  • Baby changing facilities are available.
  • The height of the baby change table is 75cm.
  • Comments View
    • The height of the entry push button is 85cm.
    • The height of the exit button is 117cm.
    • There is a private breast feeding room within the family room.
    • The width of the gap is 88cm (photograph 9).

Changing Places (Holy Brook Walk - Level 1 - Left and Right Transfer)

  • The facility is located on Holy Brook Walk - Level 1.
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from the information desk.
  • The door opens outwards.
  • The door(s) has a closer and maybe difficult for some to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 87cm (2ft 10in).
  • The dimensions of the facility are 470cm x 306cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
  • The facility toilet is peninsular.
  • The transfer space on the right as you face the toilet is 170cm (5ft 7in).
  • The transfer space on the left as you face the toilet is 80cm (2ft 7in).
  • There is a/are dropdown rail(s) provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 76cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 190cm (6ft 3in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
  • There is not a shower unit with a detachable shower head.
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The height of the soap dispenser is 121cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary and pedal waste paper bin disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a coat hook.
  • There are coat hooks in the toilet at 100cm and 140cm from the floor.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

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