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Union Square - First Floor

Guild Square, Aberdeen, AB11 5RG

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Access Guide

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Getting Here

  • By Road View
    • Union Square is located in the centre of Aberdeen off South College Street, Guild Street, Market Street or Palmerston Road.
    • There are 3 car parks at Union Square offering you a total of 1700 car parking spaces. Union Square car parks are easily accessible from Market Street, Palmerston Road and College Street. All car parks are open 24 hours a day. The car parks are Pay and Display, with an automatic number plate recognition system in place to monitor payment. If you have any problems there are help points located throughout the car park or call us on 01224 254326 and someone will be happy to help. Our car parks are all monitored by CCTV and contain dedicated disabled and parent and child spaces. Our Multi-Storey car park also has charging points for electric vehicles. The 8 electric car charging points are available on Level 1 of the multi-storey car park. To operate these simply open the cover and plug in. There is no cost for this service.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Union Square is conveniently located adjacent to Aberdeen Bus Station and close to most major bus routes through Aberdeen City Centre. Aberdeen bound Stagecoach Bluebird buses all call at the bus station which is joined to the Union Square building. Local Aberdeen City buses are operated by First Aberdeen and services 3, 3G, 5, 12 and 27 stop on Guild Street outside St Magnus House.
  • By Train View
    • The nearest Railway Station is Aberdeen.
    • Union Square connects to Aberdeen Station through the doorways in the main atrium. Aberdeen has train services linking directly with Dundee, Glasgow, Edinburgh and Inverness and also with London and many other destinations across England. The train also provides a direct link for people living in Aberdeenshire with services available from Dyce, Inverurie, Insch, Huntly, Portlethen, Stonehaven and Laurencekirk.
    • For more information on National Rail services please click here (opens new tab).

Getting Help and Assistance

  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.

Parking, Train Station and Bus Station

Opening Times

Other Floors (Ground Floor and First Floor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the centre of the concourse.
    • The floors which are accessible by stairs are Ground Floor and First Floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located next to the atrium and along the main concourse.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are Ground Floor and First Floor.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Ground Floor and First Floor)

  • There is a lift for public use.
  • The lift is located between the atrium and East Mall.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Ground Floor and First Floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 165cm x 195cm (5ft 5in x 6ft 5in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Other Floors (Multi-storey Car Park)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located ahead after you exit all 3 parking levels.
    • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are Ground Floor, First Floor, Parking Level 1, Parking Level 2 and Parking Level 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift (Multi-storey Car Park)

  • There is a lift for public use.
  • The lift is located ahead after you exit all 3 parking levels.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Ground Floor, First Floor, Parking Level 1, Parking Level 2 and Parking Level 3.
  • There are automatic, double to access the lift lobby on all floors.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 195cm x 165cm (6ft 5in x 5ft 5in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Getting Around (First Floor)

  • Access View
    • There is step free access throughout the first floor.
    • The type of flooring in corridors/walkways is tiles and wood.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are provided in some corridors/walkways.
    • There is good colour contrast between the walls and floor in all areas.
    • There is bench seating at regular intervals.
    • The lighting levels are good.
    • There is a play/activity area located in the centre of the first floor, the play area is the Funky Jungle children’s interactive area and there are low level touchscreens.
    • There are kiosks located in the centre of the concourse.
    • Access to other floors/levels is via stairs, escalator and lift.
    • For information about Union Square - Ground Floor please click here.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does not play background music in public areas.
  • Comments View
    • The first floor is home to the majority of the restaurants within the shopping centre.

Accessible Toilet(s) (First Floor - Between Pizza Hut and TGI Fridays)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located next to Pizza Hut and TGI Fridays, just before the Centre Management entrance.
    • There is step free access to the accessible toilet, via lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 167cm x 233cm (5ft 6in x 7ft 8in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • The toilet has not got a non slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 96cm (3ft 2in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, non-infectious waste and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a mirror.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 110cm (3ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s) (First Floor Toilet Area)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located opposite the Multi-storey Car Park lift.
    • There is step free access to the accessible toilet, via lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 170cm x 235cm (5ft 7in x 7ft 9in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • The toilet has not got a non slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a mirror.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s) (First Floor Toilet Area)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located opposite the Multi-storey Car Park lift.
    • There is step free access to the female and male toilet(s), via lift.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There is a vertical grab rail to the left of the seat.
    • The wash basin tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Parent and Baby Room (First Floor Toilet Area)

  • There is a parent and baby room for public use.
  • The parent and baby room is located opposite the Multi-storey Car Park lift.
  • There is step free access to the parent and baby room, via lift.
  • Staff do not need to be notified for use of the room.
  • There is written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 88cm (2ft 11in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 73cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • There are similar individual parent and baby rooms opposite.

Union Square - Ground Floor and Shopping Park