Skip to main content

Union Square - Ground Floor

Guild Square, Aberdeen, AB11 5RG

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Here

  • By Road View
    • Union Square is located in the centre of Aberdeen off South College Street, Guild Street, Market Street or Palmerston Road.
    • There are 3 car parks at Union Square offering you a total of 1700 car parking spaces. Union Square car parks are easily accessible from Market Street, Palmerston Road and College Street.
      All car parks are open 24 hours a day. The car parks are Pay and Display, with an automatic number plate recognition system in place to monitor payment.
      If you have any problems, there are help points located throughout the car park or call us on 01224 254 326 and someone will be happy to help.
      Our car parks are all monitored by CCTV and contain dedicated disabled and parent and child spaces.
      Our Multi-Storey car park also has charging points for electric vehicles. The 8 electric car charging points are available on Level 1 of the multi-storey car park. To operate these simply open the cover and plug in. There is no cost for this service.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Union Square is conveniently located adjacent to Aberdeen Bus Station and close to most major bus routes through Aberdeen City Centre.
      Aberdeen bound Stagecoach Bluebird buses all call at the bus station which is joined to the Union Square building.
      Local Aberdeen City buses are operated by First Aberdeen and services 3, 3G, 5, 12 and 27 stop on Guild Street outside St Magnus House.
  • By Train View
    • The nearest Railway Station is Aberdeen.
    • Union Square connects to Aberdeen Station through the doorways in the main atrium.
      Aberdeen has train services linking directly with Dundee, Glasgow, Edinburgh and Inverness and also with London and many other destinations across England.
      The train also provides a direct link for people living in Aberdeenshire with services available from Dyce, Inverurie, Insch, Huntly, Portlethen, Stonehaven and Laurencekirk.
    • For more information on National Rail services please click here (opens new tab).

Getting Help and Assistance

  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • The venue offers a quiet shopping experience.
  • A quiet shopping/Autism hour occurs every Sunday 11:00-12:00.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs, tri wheel walkers, mobility scooters, walking sticks and walking frames.
  • To obtain mobility aids please contact Able Deen Shopmobility (01224 254 338) on Level P1.

Related Access Guides (Parking, Train Station and Bus Station)

Opening Times

Approach (Guild Street)

  • The surface of the approach is stone/concrete tiles.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 120cm.
  • Approach View
    • The height of the bollard(s) is 94cm.
    • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient and has no handrails.
    • There is a level landing at the top of the ramp/slope.
  • Comments View
    • Some small patches of uneven, rougher block paving have been used for a stylised cobble effect towards the railway station (photograph 4).

Outside Access (Guild Street Atrium Entrance)

  • This information is for the entrance located off Guild Street.
  • This entrance gives access to the atrium to the north.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Union Square'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 182cm.
  • There are fixed barriers at this entrance.
  • The minimum width between the fixed barriers is 210cm.
  • Entrance View
    • There is a member of staff available for assistance at this entrance.

Entrance (Aberdeen Train Station Atrium Entrance)

  • This information is for the entrance located near the Aberdeen Train Station Travel Centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'UNION SQUARE'.
  • There is ramped/sloped access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 122cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The ramp/slope is located leading down to and beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

Outside Access (Guild Street East Mall Entrance)

  • This information is for the entrance located off Guild Street.
  • This entrance gives access to the East Mall.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 152cm.

Outside Access (Aberdeen Bus Station East Mall Entrance)

  • This information is for the entrance located next to Aberdeen Bus Station.
  • This entrance gives access to the East Mall.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 170cm.

Outside Access (Surface Car Park and Shopping Park Ground Floor Entrance)

  • This information is for the entrance located next to the Surface Car Park and Shopping Park.
  • This entrance gives access to the ground floor of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'UNION SQUARE'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 210cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 182cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Guest Services Counter (Information Desk)

  • The counter is located in the Atrium.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 110cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 74cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • There is not a clear list of services at the counter.
  • There is a digital wayfinding touchscreen at the counter.
  • The height of the digital wayfinding touchscreen is 130cm to 140cm.
  • There is not a knee recess under the touchscreen.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The type of flooring in this area is tiles.
  • There is not a waiting area close to the counter.

Internal Area(s) (Ground Floor)

  • Digital wayfinders are not available.
  • Information posts are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • The type of flooring in this area is tiles, wood and laminate.
  • There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; wooden benches and armchairs.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Background music is not played in this area.
  • There is step free access in this area.
  • There is a long, easy slope leading down the East Mall towards Aberdeen Bus Station.

Ramp(s) or Slope(s) (East Mall)

  • There is a ramp/slope located along the East Mall.
  • The ramp/slope is used to access the East Mall cafés, toilets and Aberdeen Bus Station.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • Comments View
    • This is a very slight slope over a long stretch of the East Mall, with level resting points throughout.

Changing Places (Ground Floor - East Mall - Left and Right Transfer)

  • Location and Access View
    • The facility is located off the East Mall.
    • The facility is approximately 20m (21yd 2ft) from the Guild Street East Mall entrance.
    • The facility is in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is ramped/sloped access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
    • You do need a key for the facility.
    • The key is not a radar key.
    • The key can be obtained from a member of staff. There is an intercom to the left of the door.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door opens by sliding.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The door does not have a horizontal grab rail.
    • The width of the door is 85cm (2ft 9in).
    • The dimensions of the facility are 200cm x 180cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet is peninsular.
    • The transfer space on the right as you face the toilet is 195cm (6ft 5in).
    • The transfer space on the left as you face the toilet is 85cm (2ft 9in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 47cm.
    • The toilet has a cistern.
    • The toilet seat colour contrast is poor.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is free standing.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 195cm (6ft 5in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers the changing bench and the toilet.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 79cm.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the wash basin grab rail(s) and wall is good.
    • There is a soap dispenser.
    • The height of the soap dispenser is 102cm.
    • Wide tear off paper roll is not available.
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is at the recommended height of 80cm-100cm.
    • The height of the towel dispenser is 92cm.
    • There is not a mirror.
    • There is a/are female sanitary, non-infectious waste and general domestic waste disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is not a coat hook.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.

Accessible Toilet(s) (Ground Floor - East Mall - Left Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located off the East Mall, opposite the Guild Street East Mall entrance.
  • This accessible toilet is approximately 20m (21yd 2ft) from the Guild Street East Mall entrance.
  • There is ramped/sloped access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens by sliding (Bi-Fold).
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 90cm (2ft 11in).
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 160cm x 250cm (5ft 3in x 8ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm (2ft 11in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The alarm did not sound when tested.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 111cm (3ft 8in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 71cm (2ft 4in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 75cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 80cm (2ft 7in).
  • The contrast between the hand dryer and the wall is fair.
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 95cm.

Standard Toilet(s) (Ground Floor - East Mall)

  • Standard toilet facilities are available.
  • The female and male toilets are located off the East Mall, opposite the Guild Street East Mall entrance.
  • There is ramped/sloped access to the toilet(s).
  • The standard toilet(s) is/are approximately 20m from the Guild Street East Mall entrance.
  • There is pictorial signage on or near the toilet door.
  • It was not possible to access the female toilet.
  • An ambulant toilet cubicle is available.
  • The ambulant toilet does not have horizontal wall mounted grab rails.
  • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

Family Room(s) (Ground Floor - East Mall)

  • The Family Room is located off the East Mall, opposite the Guild Street East Mall entrance.
  • There is wayfinding signage for the room(s).
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • There is a similar room located opposite with a standard toilet available (photographs 11 and 12).
  • There is step free access into the room(s).
  • Leading up to the toilets from the East Mall.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door opens away from you (push).
  • The door has a closer and maybe difficult for some to open.
  • There is not a visual fire alarm beacon in the room(s).
  • There is fixed furniture within the room(s).
  • There is sufficient space for a wheelchair user to turn within the room.
  • The following types of seating are available in the Family Room; chairs with armrests.
  • The height of the counter is 74cm.
  • The type of flooring in this family room is tiles.
  • Floor coverings in the room(s) are even with no trip hazards.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is fair.
  • The lighting levels are bright.
  • There is not an accessible toilet within the Family Room.
  • There are not standard toilet facilities within the Family Room.
  • Baby changing facilities are available.
  • The height of the baby change table is 90cm.

Ramp(s) or Slope(s) (East Mall Toilets)

  • There is a ramp/slope located off the East Mall.
  • The ramp/slope is used to access the East Mall toilets and cash machines.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.

Accessible Toilet(s) (Ground Floor - Between MAC and Hotel Chocolat - Left Transfer)

  • There is an/are accessible toilet(s) available.
  • The accessible toilet was out of use at the time of the survey.
  • This accessible toilet is located on the ground floor between MAC and Hotel Chocolat.
  • This accessible toilet is approximately 100m (109yd 1ft) from the Guild Street Atrium entrance.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
  • The dimensions of the accessible toilet are 157cm x 235cm (5ft 2in x 7ft 9in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 97cm (3ft 2in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 95cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is not a wall fixed soap dispenser.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 82cm (2ft 8in).

Accessible Toilet(s) (Ground Floor - Between Zara and Joules - Right Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located along the ground floor between Zara and Joules.
  • This accessible toilet is approximately 80m (87yd 1ft) from the Surface Car Park and Shopping Park entrance.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 98cm (3ft 3in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
  • The dimensions of the accessible toilet are 167cm x 230cm (5ft 6in x 7ft 7in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 97cm (3ft 2in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, nappy/incontinence items bin and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 94cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 80cm (2ft 7in).
  • The contrast between the hand dryer and the wall is fair.

Accessible Toilet(s) (Ground Floor - Next to the Multi-Storey Car Park Lift - Right Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located on the ground floor, to the left as you face the three multi-storey car park lifts.
  • This accessible toilet is approximately 40m (43yd 2ft) from the Surface Car Park and Shopping Park Ground Floor entrance.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
  • The dimensions of the accessible toilet are 165cm x 230cm (5ft 5in x 7ft 7in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 98cm (3ft 3in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 99cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 95cm (3ft 1in).
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 84cm (2ft 9in).
  • The contrast between the hand dryer and the wall is fair.

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are located in the centre of the concourse.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located next to the atrium and along the main concourse.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G, 1.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

Lift

  • There is a lift for public use.
  • The lift is located between the Atrium and East Mall.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 25m (27yd 1ft) from the Guild Street Atrium entrance.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 165cm x 195cm (5ft 5in x 6ft 5in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Other Floors (Multi-storey Car Park)

  • Stairs can be used to access other floors.
  • The stairs are located ahead after you exit all 3 parking levels.
  • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are Ground Floor, First Floor, Parking Level 1, Parking Level 2 and Parking Level 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Lift (Multi-storey Car Park)

  • There is a lift for public use.
  • The lift is located ahead after you exit all 3 parking levels.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 20m (21yd 2ft) from the Multi-storey Car Park Lift exit.
  • There are 2 other lifts in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Ground Floor, First Floor, Parking Level 1, Parking Level 2 and Parking Level 3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 195cm x 165cm (6ft 5in x 5ft 5in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Related Access Guides (Union Square - Shopping Park and First Floor NEW)