Skip to main content

Union Square - Shopping Park

Guild Square, Aberdeen, AB11 5RG

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Here

  • By Road View
    • Union Square is located in the centre of Aberdeen off South College Street, Guild Street, Market Street or Palmerston Road.
    • There are 3 car parks at Union Square offering you a total of 1700 car parking spaces. Union Square car parks are easily accessible from Market Street, Palmerston Road and College Street.
      All car parks are open 24 hours a day. The car parks are Pay and Display, with an automatic number plate recognition system in place to monitor payment.
      If you have any problems, there are help points located throughout the car park or call us on 01224 254 326 and someone will be happy to help.
      Our car parks are all monitored by CCTV and contain dedicated disabled and parent and child spaces.
      Our Multi-Storey car park also has charging points for electric vehicles. The 8 electric car charging points are available on Level 1 of the multi-storey car park. To operate these simply open the cover and plug in. There is no cost for this service.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Union Square is conveniently located adjacent to Aberdeen Bus Station and close to most major bus routes through Aberdeen City Centre.
      Aberdeen bound Stagecoach Bluebird buses all call at the bus station which is joined to the Union Square building.
      Local Aberdeen City buses are operated by First Aberdeen and services 3, 3G, 5, 12 and 27 stop on Guild Street outside St Magnus House.
  • By Train View
    • The nearest Railway Station is Aberdeen.
    • Union Square connects to Aberdeen Station through the doorways in the main atrium.
      Aberdeen has train services linking directly with Dundee, Glasgow, Edinburgh and Inverness and also with London and many other destinations across England.
      The train also provides a direct link for people living in Aberdeenshire with services available from Dyce, Inverurie, Insch, Huntly, Portlethen, Stonehaven and Laurencekirk.
    • For more information on National Rail services please click here (opens new tab).

Getting Help and Assistance

  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • The venue offers a quiet shopping experience.
  • A quiet shopping/Autism hour occurs every Sunday 11:00-12:00.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs, tri wheel walkers, mobility scooters, walking sticks and walking frames.
  • To obtain mobility aids please contact Able Deen Shopmobility (01224 254 338) on Level P1.

Related Access Guides (Parking, Train Station and Bus Station)

Opening Times

Access Point (Access Point - Market Street to Union Square Shopping Park)

  • This information is for the access point located on Market Street.
  • This access point gives access to the Union Square Shopping Park and Shopping Centre.
  • The access point is clearly signed.
  • This access point sign says 'Union Square Market Street'.
  • There is ramped/sloped access at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 137cm.
  • Access Point View
    • The bollards do not have an identification band to aid visually impaired people.
  • Ramp/Slope View
    • The ramp/slope is located before and after the access point.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Access Point (Palmerston Road - Level Access to Union Square Shopping Park)

  • This information is for the access point located on Palmerston Road to the south side of Union Square, next to the vehicular exit.
  • This access point gives access to Union Square Shopping Park and Shopping Centre.
  • The access point is not clearly signed.
  • There is step-free access at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 130cm.
  • Access Point View
    • The bollards do not have an identification band to aid visually impaired people.

Access Point (Palmerston Road - Stepped Access to Union Square Shopping Park)

  • This information is for the access point located on Palmerston Road beneath the multi-storey car park access ramp.
  • This access point gives access to Union Square Shopping Park and Shopping Centre.
  • The access point is clearly signed.
  • This access point sign says 'Union Square'.
  • There is stepped access at this access point.
  • There is a canopy or recess which provides weather protection at this access point.
  • Step(s) View
    • The step(s) is/are located at the entrance beneath the car park ramp.
    • There is/are 8 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are not between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

External Area(s) (Shopping Park)

  • Digital wayfinders are not available.
  • Information posts are provided to aid wayfinding.
  • This external area is not covered.
  • The type of flooring in this area is stone/concrete paving.
  • The following types of seating can be found in this area; wooden benches and stone seating.
  • Background music is not played in this area.
  • There is step free access in this area.
  • There is a long slope with a very easy incline throughout the section leading up from Market Street. In front of Union Square Shopping Centre round to its entrance and further Shopping Park areas is level.
  • Comments View
    • There are help point intercoms available near Hobbycraft and TK Maxx (photographs 13 to 16).

Outside Access (Surface Car Park and Shopping Park Ground Floor Entrance)

  • This information is for the entrance located next to the Surface Car Park and Shopping Park.
  • This entrance gives access to the ground floor of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'UNION SQUARE'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 210cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 182cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Related Access Guides (Union Square Shopping Centre)