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Victoria Leeds - Victoria Gate

44 Victoria Gate, George Street, Leeds, LS2 7AU

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Access Guide

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Getting Here

Getting Help and Assistance

  • For the map of Victoria Leeds please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Opening Times

  • Monday 09:30 - 19:00.
  • Tuesday 09:30 - 19:00.
  • Wednesday 09:30 - 19:00.
  • Thursday 09:30 - 19:00.
  • Friday 09:30 - 19:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Parking

Outside Access (Eastgate Entrance)

  • Entrance View
    • This information is for the entrance located on Eastgate.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 236cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 124cm.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Outside Access (George Street Entrance)

  • Entrance View
    • This information is for the entrance located on George Street.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 236cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 126cm.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Outside Access (George Street / Kirkgate Market Entrance)

  • Entrance View
    • This information is for the entrance located on George Street facing Kirkgate Market.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The intercom is not in a suitable position to allow wheelchair users to gain access.
    • The height of the intercom is 125cm (4ft 1in).
    • The main door(s) open(s) both ways.
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 244cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 126cm.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Outside Access (Harewood Street Entrance)

  • Entrance View
    • This information is for the entrance located on Harewood Street.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 187cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 124cm.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located on the approach to the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • Harewood Street connects with Eastgate and George Street.
    • There are fixed bollards when you approach from Harewood Street.
    • There are fixed bollards on the Harewood Street and Eastgate Corner.
    • There are fixed bollards on the Harewood Street and George Street corner.

Getting Around (All Floors)

  • Access View
    • There is step free access throughout the building.
    • There is a slight slope, with no handrails, for access to the ground level of Victoria Gate.
    • This level change is shown in photographs 1 and 2.
    • There is a slight slope, with no handrails, for access to the Casino on Level 2.
    • This ramp is located just before the escalator to the Casino in the centre of the North Mall and is shown in photographs 3 and 4.
    • There is a slight slope, with handrails on both sides, for access to the lift and stairs.
    • This ramp is located in the passageway leading to the stairs and lift lobby and is shown in photographs 5 and 6.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is tiles and stone.
    • There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in corridors/walkways.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There are seats without armrests at regular intervals.
    • The lighting levels are good.
    • Access to other floors/levels is via stairs, escalator and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.
  • Comments View
    • The ground level of the shopping centre has 2 malls.
    • There are malls at the Eastgate side and at the George Street side.
    • The 2 malls connect to form a circular route.
    • There is an easy slope running through both malls.
    • The slope starts to the right of the Eastgate entrance and to the left of the George Street entrance.
    • The slope ends just before the Harewood Street entrance.

Victoria Gate

  • Victoria Gate has 2 shopping malls, the North and South Malls.
  • Both shopping malls join to form a circular route at the Harewood Street entrance and at the Eastgate and George Street entrances (shown in photograph 1).
  • The shops are all located on the ground level of the shopping centre.
  • The first, second and third levels consist of a stair / lift lobby area only (shown in photographs 2 and 3).
  • Changing places, accessible toilets, standard toilets and parent and baby rooms are located on the first level of the shopping centre.
  • The Centre Management Suite and Casino are located on the second level of the shopping centre.
  • The rooftop restaurants are located on the third level of the shopping centre (shown in photograph 4).

Counter (Customer Service Desk)

  • Counter View
    • The counter is located in the centre of the South Mall.
    • There is ramped/sloped access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The lowered section of the counter is at the recommended height of 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the lowered section of the counter.
    • The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the counter.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • The touch screen is at a suitable height for a wheelchair user.
    • There is a touch screen.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is tiles and stone.
  • Waiting Area View
    • There is not a waiting area close to the counter.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the lobby area in the South Mall, facing the customer service desk.
    • The floors which are accessible by stairs are G, 1, 2 and 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 8cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Comments View
    • The stairs and lift are between Gant and Russell and Bromley in the South Mall.

Escalator(s)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located in the centre of the North Mall, between Hackett and T2.
    • Signs indicating the location of the escalators are not available from the entrance.
    • The escalators only go up.
    • The floors which are accessible by escalator(s) are G, 1 and 2.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.
  • Comments View
    • This escalator leads to the Casino on the second floor.

Lift

  • There is a lift for public use.
  • The lift is located in the lobby area in the South Mall, facing the Customer Service desk.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2 and 3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 137cm x 150cm (4ft 6in x 4ft 11in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
  • Comments View
    • The stairs and lift are between Gant and Russell and Bromley in the South Mall.

Changing Places (Victoria Gate - Level 1)

  • Location and Access View
    • The facility is located on Level 1, in the corridor to the right as you exit the lift.
    • The facility is approximately 14m (15yd 11in) from the lift.
    • There is level access to the facility, via lift.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is fair.
    • The colour contrast between the internal door and wall is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from the Customer Service desk.
    • The door opens inwards and outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door is 101cm (3ft 4in).
    • The dimensions of the facility are 294cm x 355cm.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non slip floor.
    • The colour contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet is peninsular.
    • The transfer space on the right as you face the toilet is 224cm (7ft 4in).
    • The transfer space on the left as you face the toilet is 79cm (2ft 7in).
    • Drop down rails are provided.
    • As you face the toilet the drop down rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is fair.
    • As you face the toilet there are vertical grab rails on both sides .
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is fair.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is fair.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a sensor flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 93cm.
    • The toilet has a backrest.
    • The toilet seat colour contrast is poor.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is free standing.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 197cm (6ft 6in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 78cm.
    • The wash basin tap type is sensor.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on the left.
    • The colour contrast between the grab rail(s) and wall is fair.
    • There is a soap dispenser.
    • The height of the soap dispenser is 101cm.
    • Wide tear off paper roll is not available.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • There is a towel dispenser.
    • The towel dispenser is at the recommended height of 80cm-100cm.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
    • There is a coat hook.
    • There are coat hooks in the toilet at 106cm and 141cm from the floor.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.

Accessible Toilet(s) (Victoria Gate - Level 1)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located on Level 1, in the entranceway to the female / male standard toilets, Ahead as you exit the lift.
    • This accessible toilet is approximately 7m (7yd 1ft) from the lift.
    • There is step free access to the accessible toilet, via lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 92cm (3ft).
    • The dimensions of the accessible toilet are 189cm x 215cm (6ft 2in x 7ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • The toilet has not got a non slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 102cm (3ft 4in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 107cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is not between 90cm and 100cm.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 94cm (3ft 1in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 79cm (2ft 7in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is sensor.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 103cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 101cm (3ft 4in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Comments View
    • The accessible toilet surveyed is located to the right at the front of the corridor to the standard toilets.
    • There is an additional accessible toilet facing this one (shown in photographs 3 and 4).
    • The accessible toilet to the left has a transfer space on the right.
    • The accessible toilet to the left has an inwards opening door and does not have a 150cm x 150cm turning space.

Standard Toilet(s) (Victoria Gate - Level 1)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on Level 1, ahead as you exit the lift.
    • The female and male toilets are approximately 7m (7yd 1ft) from the lift.
    • There is step free access to the female and male toilet(s), via lift.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat.
    • The wash basin tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Parent and Baby Room (Victoria Gate - Level 1)

  • There is a parent and baby room for public use.
  • The parent and baby room is located on Level 1, in the corridor to the right as you exit the lift.
  • The parent and baby room is approximately 11m from the lift.
  • There is step free access to the parent and baby room, via lift.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 72cm (2ft 4in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 72cm.
  • The wash basin tap type is sensor.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Route From Victoria Gate To Victoria Quarter

  • Access to Victoria Quarter is via the Harewood Street entrance / exit (shown in photograph 1).
  • After leaving the Harewood Street entrance / exit travel straight ahead towards Vicar Lane (shown in photograph 2).
  • There is an easy slope leading towards the Harewood Street entrance bollards (shown in photograph 3).
  • Pass through the bollards which have a minimum width of 114cm (shown in photograph 4).
  • When you pass through the bollards you are on Vicar Lane.
  • Ahead is a pelican crossing (shown in photograph 5).
  • The crossing has a slight ramp down and then up at the other side (shown in photograph 6).
  • The crossing has tactile paving (shown in photograph 6).
  • After crossing Vicar Lane the entrance to Victoria Quarter is just to the right (shown in photograph 7).