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Victoria Leeds - Victoria Gate

44 Victoria Gate, George Street, Leeds, LS2 7AU

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Access Guide

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Getting Here

COVID-19 Information (Victoria Gate and Victoria Quarter)

  • The information in this section was taken in December 2020.
  • All entrances have a keep right system in place.
    There are clear floor markings on entry and free standing directional signs on exit.
  • There is a member of staff available at the entrance.
  • A team member is available at all entrances.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 110cm.
  • Hand sanitisers are not available inside the venue.
  • There are no additional hand sanitisers within the shopping centre but they are available in the shops.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is not a one-way system throughout.
  • The maximum amount of people allowed within Victoria Gate and Victoria quarter shopping centre is 2000.
    There is a keep left system in place to unsure social distancing.
    The keep left system signposted with floor signage.
    .
  • There is clear signage inside to help with social distancing.
  • There are floor signs and information boards located throughout the shopping centre.
    Most shops have floor signs outside to aid with social distancing and queueing.
    .
  • There are protective clear screens located at desks/counters.
  • The stairs have a keep left system in place.
    The keep left system is not clearly marked or signposted.
    .
  • The lifts are limited to one person or 1 household.
    There is clear signage at the lifts to explain this.
    .
  • Toilets are available.

Getting Help and Assistance

  • For the map of Victoria Leeds please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Getting Help and Assistance

  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Opening Times

  • Monday 09:30 - 19:00.
  • Tuesday 09:30 - 19:00.
  • Wednesday 09:30 - 19:00.
  • Thursday 09:30 - 19:00.
  • Friday 09:30 - 19:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Parking

Outside Access (Eastgate Entrance)

  • This information is for the entrance located on Eastgate.
  • This entrance gives access to the ground floor of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Victoria Gate'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 236cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 124cm.
  • Entrance View
    • The bollards do have an identification band to aid visually impaired people.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Outside Access (George Street Entrance)

  • This information is for the entrance located 0n George Street.
  • This entrance gives access to the ground floor of Victoria Gate shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Victoria Gate'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 236cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 126cm.
  • Entrance View
    • The bollards do have an identification band to aid visually impaired people.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Outside Access (George Street / Kirkgate Market Entrance)

  • This information is for the entrance located 0n George Street, facing Kirkgate Market.
  • This entrance gives access to the ground floor of Victoria Gate shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Victoria Gate'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The height of the intercom is 125cm (4ft 1in).
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 244cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 126cm.
  • Entrance View
    • The bollards do have an identification band to aid visually impaired people.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Outside Access (Harewood Street Entrance)

  • This information is for the entrance located on Harewood Street.
  • This entrance gives access to the ground floor of Victoria Gate shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Victoria Gate'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 187cm.
  • There are bollards at this entrance.
  • Entrance View
    • The bollards do have an identification band to aid visually impaired people.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located on the approach to the entrance.
    • The gradient of the ramp/slope is slight.

Internal Area(s) (Shopping Centre)

  • The type of flooring in this area is tiles and stone.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is step free access in this area.
  • Comments View
    • Victoria Gate has 2 shopping malls, the North and South Malls.
    • Both shopping malls join to form a circular route at the Harewood Street entrance and at the Eastgate and George Street entrances
    • The shops are all located on the ground level of the shopping centre.
    • The first, second and third levels consist of a stair / lift lobby area only.
    • Changing places, accessible toilets, standard toilets and parent and baby rooms are located on the first level of the shopping centre.
    • The Centre Management Suite and Casino are located on the second level of the shopping centre.
    • The rooftop restaurants are located on the third level of the shopping centre.

Ramp(s) or Slope(s) (Victoria Gate Main Concourse)

  • There is a ramp/slope located running the length of the shopping centre in both shopping malls.
  • The ramp/slope is used to access The shops in the north and south shopping malls.
  • The gradient of the ramp/slope is slight.

Ramp(s) or Slope(s) (Escalator to Casino)

Ramp(s) or Slope(s) (Ground Floor Corridor to Lift and Stairs)

Guest Services Counter (Customer service Desk)

  • The counter is located in the centre of the South Mall.
  • There is ramped/sloped access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • There is a hearing assistance system at the counter.
  • There is a touch screen.

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are located in the lobby area, in the South Mall, facing the customer service desk.
  • The floors which are accessible by stairs are G, 1, 2, 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 8cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Escalator(s)

  • Wayfinding signage is not provided for escalators.
  • The escalators only go up.
  • The floors which are accessible by escalator(s) are G, 1, 2.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.

Lift

  • There is a lift for public use.
  • The lift is located in the lobby area, in the South Mall, facing the customer service desk.
  • There is 1 other lift in this location.
  • The lift surveyed was the right lift.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2, 3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 137cm x 150cm (4ft 6in x 4ft 11in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Changing Places (Victoria Gate - Level 1)

  • Location and Access View
    • The facility is located on level1, in the corridor to the right as you exit the lift.
    • The facility is approximately 14m (15yd 11in) from the lift.
    • The facility is in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is level access to the facility, via lift.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is fair.
    • The colour contrast between the internal door and wall is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from the customer service desk.
    • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door opens inwards and outwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door is 101cm (3ft 4in).
    • The dimensions of the facility are 294cm x 355cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet is peninsular.
    • The transfer space on the right as you face the toilet is 224cm (7ft 4in).
    • The transfer space on the left as you face the toilet is 79cm (2ft 7in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is fair.
    • As you face the toilet there are vertical grab rails on both sides.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is fair.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is fair.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a sensor flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 93cm.
    • The toilet has a backrest.
    • The toilet seat colour contrast is poor.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is free standing.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 197cm (6ft 6in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 78cm.
    • The wash basin tap type is sensor.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on the left.
    • The colour contrast between the wash basin grab rail(s) and wall is fair.
    • There is a soap dispenser.
    • The soap dispenser is not at the recommended height of 80cm-100cm.
    • The height of the soap dispenser is 101cm.
    • Wide tear off paper roll is not available.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 85cm.
    • There is a towel dispenser.
    • The towel dispenser is at the recommended height of 80cm-100cm.
    • The height of the towel dispenser is 85cm.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is a coat hook.
    • There are coat hooks in the toilet at 106cm and 141cm from the floor.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.

Accessible Toilet(s) (Victoria Gate - Level 1 Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located 0n level 1, ahead as you exit the lift, on the right in the entranceway to the female and male standard toilets.
  • This accessible toilet is approximately 7m (7yd 1ft) from the lift.
  • There is step-free access to the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 92cm (3ft).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
  • The dimensions of the accessible toilet are 189cm x 215cm (6ft 2in x 7ft 1in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 102cm (3ft 4in).
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 107cm from the floor.
  • There is not a mirror.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 96cm.
  • The shelf is located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 102cm (3ft 4in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 71cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 102cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 101cm (3ft 4in).
  • The contrast between the hand dryer and the wall is fair.
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 92cm.

Accessible Toilet(s) (Victoria Gate - Level 1 Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located 0n level 1, ahead as you exit the lift, on the left in the entranceway to the female and male standard toilets.
  • This accessible toilet is approximately 7m (7yd 1ft) from the lift.
  • There is step-free access to the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens inwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 93cm (3ft 1in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
  • The dimensions of the accessible toilet are 186cm x 222cm (6ft 1in x 7ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 105cm (3ft 5in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 108cm from the floor.
  • There is not a mirror.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 101cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 89cm.

Standard Toilet(s) (Victoria Gate - Level 1)

  • Standard toilet facilities are available.
  • The female and male toilets are located on level 1, ahead as you exit the lift.
  • There is step-free access to the toilet(s), via lift.
  • The standard toilet(s) is/are approximately 7m from the lift.
  • There is pictorial signage on or near the toilet door.
  • It was not possible to access the female toilet.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The information above relates to the male toilet. There is a different configuration of rails in the female toilet.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

Parent and Baby Room (Victoria Gate - Level 1 Family Room)

  • There is a parent and baby room for public use.
  • The parent and baby room is located on level 1, in the corridor to the right as you exit the lift.
  • The parent and baby room is approximately 11m from the lift.
  • There is step-free access to the parent and baby room, via lift.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 96cm (3ft 2in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 81cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • There is a second wash basin.
    • The second wash basin is located to the right as you enter.
    • The second wash basin is 92cm high.
    • The taps are sensor.
      .

Route From Victoria Gate To Victoria Quarter

  • Access to Victoria Quarter is via the Harewood Street entrance / exit (shown in photograph 1).
  • After leaving the Harewood Street entrance / exit travel straight ahead towards Vicar Lane (shown in photograph 2).
  • There is an easy slope leading towards the Harewood Street entrance bollards (shown in photograph 3).
  • Pass through the bollards which have a minimum width of 114cm (shown in photograph 4).
  • When you pass through the bollards you are on Vicar Lane.
  • Ahead is a pelican crossing (shown in photograph 5).
  • The crossing has a slight ramp down and then up at the other side (shown in photograph 6).
  • The crossing has tactile paving (shown in photograph 6).
  • After crossing Vicar Lane the entrance to Victoria Quarter is just to the right (shown in photograph 7).