You are on Getting Here. Skip to the next section.

Getting Here

Collapse all Expand all

• By Road View
  • Victoria Leeds is located right in the heart of Leeds City Centre, just 7 minutes from the M621. From the M621 please follow signs towards the City Centre.
  • Parking for Victoria Leeds is located within the city centre. There is 1 car park at Victoria Leeds. For directions to the Victoria Leeds Car Park please use the postcode: LS2 7AS.
  • For more information on getting to Victoria Leeds please click here (opens new tab).
• By Bus View
  • There is a bus stop within 150 metres of the shopping centre.
• By Train View
  • The nearest Railway Station is Leeds.
  • Leeds Victoria is a 10 minute walk from Leeds Train Station, which connects you to all major cities within the UK.
  • For more information on National Rail services please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For the map of Victoria Leeds please click here (new tab).
• There is a member of staff available for help and assistance.
• Staff receive disability awareness/equality training.
• There is not a member of staff trained in British Sign Language.
• Staff receive deaf awareness training.
• British Sign Language interpreters cannot be provided on request.
• There is not an assistance dog toilet or toileting area at the venue/near by.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:30 - 19:00.
• Tuesday 09:30 - 19:00.
• Wednesday 09:30 - 19:00.
• Thursday 09:30 - 19:00.
• Friday 09:30 - 19:00.
• Saturday 09:00 - 19:00.
• Sunday 11:00 - 17:00.

You are on Parking. Skip to the next section.

Parking

• For more information about the Victoria Multi-storey Car Park please click here (opens in new tab).

You are on Outside Access (Eastgate Entrance). Skip to the next section.

Outside Access (Eastgate Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on Eastgate.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 236cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 124cm.
  • There is a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Outside Access (George Street Entrance). Skip to the next section.

Outside Access (George Street Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on George Street.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 236cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 126cm.
  • There is a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Outside Access (George Street / Kirkgate Market Entrance). Skip to the next section.

Outside Access (George Street / Kirkgate Market Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on George Street facing Kirkgate Market.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The height of the intercom is 125cm (4ft 1in).
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 244cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 126cm.
  • There is a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Outside Access (Harewood Street Entrance). Skip to the next section.

Outside Access (Harewood Street Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on Harewood Street.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 187cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 124cm.
  • There is a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • Harewood Street connects with Eastgate and George Street.
  • There are fixed bollards when you approach from Harewood Street.
  • There are fixed bollards on the Harewood Street and Eastgate Corner.
  • There are fixed bollards on the Harewood Street and George Street corner.

You are on Getting Around (All Floors). Skip to the next section.

Getting Around (All Floors)

Collapse all Expand all

• Access View
  • There is step free access throughout the building.
  • There is a slight slope, with no handrails, for access to the ground level of Victoria Gate.
  • This level change is shown in photographs 1 and 2.
  • There is a slight slope, with no handrails, for access to the Casino on Level 2.
  • This ramp is located just before the escalator to the Casino in the centre of the North Mall and is shown in photographs 3 and 4.
  • There is a slight slope, with handrails on both sides, for access to the lift and stairs.
  • This ramp is located in the passageway leading to the stairs and lift lobby and is shown in photographs 5 and 6.
• Circulation View
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is tiles and stone.
  • There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • There are seats without armrests at regular intervals.
  • The lighting levels are good.
  • Access to other floors/levels is via stairs, escalator and lift.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.
• Comments View
  • The ground level of the shopping centre has 2 malls.
  • There are malls at the Eastgate side and at the George Street side.
  • The 2 malls connect to form a circular route.
  • There is an easy slope running through both malls.
  • The slope starts to the right of the Eastgate entrance and to the left of the George Street entrance.
  • The slope ends just before the Harewood Street entrance.

You are on Victoria Gate. Skip to the next section.

Victoria Gate

• Victoria Gate has 2 shopping malls, the North and South Malls.
• Both shopping malls join to form a circular route at the Harewood Street entrance and at the Eastgate and George Street entrances (shown in photograph 1).
• The shops are all located on the ground level of the shopping centre.
• The first, second and third levels consist of a stair / lift lobby area only (shown in photographs 2 and 3).
• Changing places, accessible toilets, standard toilets and parent and baby rooms are located on the first level of the shopping centre.
• The Centre Management Suite and Casino are located on the second level of the shopping centre.
• The rooftop restaurants are located on the third level of the shopping centre (shown in photograph 4).

You are on Counter (Customer Service Desk). Skip to the next section.

Counter (Customer Service Desk)

Collapse all Expand all

• Counter View
  • The counter is located in the centre of the South Mall.
  • There is ramped/sloped access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The lowered section of the counter is at the recommended height of 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The touch screen is at a suitable height for a wheelchair user.
  • There is a touch screen.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is tiles and stone.
• Waiting Area View
  • There is not a waiting area close to the counter.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located in the lobby area in the South Mall, facing the customer service desk.
  • The floors which are accessible by stairs are G, 1, 2 and 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 8cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
• Comments View
  • The stairs and lift are between Gant and Russell and Bromley in the South Mall.

You are on Escalator(s). Skip to the next section.

Escalator(s)

Collapse all Expand all

• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located in the centre of the North Mall, between Hackett and T2.
  • Signs indicating the location of the escalators are not available from the entrance.
  • The escalators only go up.
  • The floors which are accessible by escalator(s) are G, 1 and 2.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.
• Comments View
  • This escalator leads to the Casino on the second floor.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the lobby area in the South Mall, facing the Customer Service desk.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2 and 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 137cm x 150cm (4ft 6in x 4ft 11in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

Collapse all Expand all

• Comments View
  • The stairs and lift are between Gant and Russell and Bromley in the South Mall.

You are on Changing Places (Victoria Gate - Level 1). Skip to the next section.

Changing Places (Victoria Gate - Level 1)

Collapse all Expand all

• Location and Access View
  • The facility is located on Level 1, in the corridor to the right as you exit the lift.
  • The facility is approximately 14m (15yd 11in) from the lift.
  • There is level access to the facility, via lift.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is fair.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from the Customer Service desk.
  • The door opens inwards and outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 101cm (3ft 4in).
  • The dimensions of the facility are 294cm x 355cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet is peninsular.
  • The transfer space on the right as you face the toilet is 224cm (7ft 4in).
  • The transfer space on the left as you face the toilet is 79cm (2ft 7in).
  • Drop down rails are provided.
  • As you face the toilet the drop down rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is fair.
  • As you face the toilet there are vertical grab rails on both sides .
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is fair.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is fair.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a sensor flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 93cm.
  • The toilet has a backrest.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
• Changing Bench and Hoist Details View
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 197cm (6ft 6in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is fixed.
  • The height of the wash basin is 78cm.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on the left.
  • The colour contrast between the grab rail(s) and wall is fair.
  • There is a soap dispenser.
  • The height of the soap dispenser is 101cm.
  • Wide tear off paper roll is not available.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • There is a towel dispenser.
  • The towel dispenser is at the recommended height of 80cm-100cm.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
  • There is a coat hook.
  • There are coat hooks in the toilet at 106cm and 141cm from the floor.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Victoria Gate - Level 1). Skip to the next section.

Accessible Toilet(s) (Victoria Gate - Level 1)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located on Level 1, in the entranceway to the female / male standard toilets, Ahead as you exit the lift.
  • This accessible toilet is approximately 7m (7yd 1ft) from the lift.
  • There is step free access to the accessible toilet, via lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 92cm (3ft).
  • The dimensions of the accessible toilet are 189cm x 215cm (6ft 2in x 7ft 1in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
  • The toilet has not got a non slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 102cm (3ft 4in).
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 107cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The shelf is not between 90cm and 100cm.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 94cm (3ft 1in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 79cm (2ft 7in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 103cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 101cm (3ft 4in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Comments View
  • The accessible toilet surveyed is located to the right at the front of the corridor to the standard toilets.
  • There is an additional accessible toilet facing this one (shown in photographs 3 and 4).
  • The accessible toilet to the left has a transfer space on the right.
  • The accessible toilet to the left has an inwards opening door and does not have a 150cm x 150cm turning space.

You are on Standard Toilet(s) (Victoria Gate - Level 1). Skip to the next section.

Standard Toilet(s) (Victoria Gate - Level 1)

• Standard toilet facilities are available.

Collapse all Expand all

• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on Level 1, ahead as you exit the lift.
  • The female and male toilets are approximately 7m (7yd 1ft) from the lift.
  • There is step free access to the female and male toilet(s), via lift.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat.
  • The wash basin tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Parent and Baby Room (Victoria Gate - Level 1). Skip to the next section.

Parent and Baby Room (Victoria Gate - Level 1)

• There is a parent and baby room for public use.
• The parent and baby room is located on Level 1, in the corridor to the right as you exit the lift.
• The parent and baby room is approximately 11m from the lift.
• There is step free access to the parent and baby room, via lift.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 72cm (2ft 4in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 72cm.
• The wash basin tap type is sensor.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

Collapse all Expand all

• Comments View
  • There are 2 parent and baby rooms in this area.

You are on Route From Victoria Gate To Victoria Quarter. Skip to the next section.

Route From Victoria Gate To Victoria Quarter

• Access to Victoria Quarter is via the Harewood Street entrance / exit (shown in photograph 1).
• After leaving the Harewood Street entrance / exit travel straight ahead towards Vicar Lane (shown in photograph 2).
• There is an easy slope leading towards the Harewood Street entrance bollards (shown in photograph 3).
• Pass through the bollards which have a minimum width of 114cm (shown in photograph 4).
• When you pass through the bollards you are on Vicar Lane.
• Ahead is a pelican crossing (shown in photograph 5).
• The crossing has a slight ramp down and then up at the other side (shown in photograph 6).
• The crossing has tactile paving (shown in photograph 6).
• After crossing Vicar Lane the entrance to Victoria Quarter is just to the right (shown in photograph 7).