Access Guide
Getting Here
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By Road
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- Victoria Leeds is located right in the heart of Leeds City Centre, just 7 minutes from the M621. From the M621 please follow signs towards the City Centre.
- Parking for Victoria Leeds is located within the city centre. There is 1 car park at Victoria Leeds. For directions to the Victoria Leeds Car Park please use the postcode: LS2 7AS.
- For more information on getting to Victoria Leeds please click here (opens new tab).
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By Bus
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- There is a bus stop within 150 metres of the shopping centre.
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By Train
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- The nearest Railway Station is Leeds.
- Leeds Victoria is a 10 minute walk from Leeds Train Station, which connects you to all major cities within the UK.
- For more information on National Rail services please click here (opens new tab).
COVID-19 Information (Victoria Gate and Victoria Quarter)
- The information in this section was taken in December 2020.
- All entrances have a keep right system in place.
There are clear floor markings on entry and free standing directional signs on exit. - There is a member of staff available at the entrance.
- A team member is available at all entrances.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are free standing.
- The height of the hand sanitiser is 110cm.
- Hand sanitisers are not available inside the venue.
- There are no additional hand sanitisers within the shopping centre but they are available in the shops.
- There is a limited number of people allowed inside.
- There is a Track and Trace system in place.
- There is not a one-way system throughout.
- The maximum amount of people allowed within Victoria Gate and Victoria quarter shopping centre is 2000.
There is a keep left system in place to unsure social distancing.
The keep left system signposted with floor signage.
. - There is clear signage inside to help with social distancing.
- There are floor signs and information boards located throughout the shopping centre.
Most shops have floor signs outside to aid with social distancing and queueing.
. - There are protective clear screens located at desks/counters.
- The stairs have a keep left system in place.
The keep left system is not clearly marked or signposted.
. - The lifts are limited to one person or 1 household.
There is clear signage at the lifts to explain this.
. - Toilets are available.
Getting Help and Assistance
- For the map of Victoria Leeds please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
Getting Help and Assistance
- There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
Opening Times
- Monday 09:30 - 19:00.
- Tuesday 09:30 - 19:00.
- Wednesday 09:30 - 19:00.
- Thursday 09:30 - 19:00.
- Friday 09:30 - 19:00.
- Saturday 09:00 - 19:00.
- Sunday 11:00 - 17:00.
Parking
Outside Access (Eastgate Entrance)
- This information is for the entrance located on Eastgate.
- This entrance gives access to the ground floor of the shopping centre.
- The entrance area/door is clearly signed.
- This entrance sign says 'Victoria Gate'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 236cm.
- There are bollards at this entrance.
- The minimum width between the bollards is 124cm.
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Entrance
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- The bollards do have an identification band to aid visually impaired people.
- There is a member of staff available for assistance at this entrance.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Outside Access (George Street Entrance)
- This information is for the entrance located 0n George Street.
- This entrance gives access to the ground floor of Victoria Gate shopping centre.
- The entrance area/door is clearly signed.
- This entrance sign says 'Victoria Gate'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 236cm.
- There are bollards at this entrance.
- The minimum width between the bollards is 126cm.
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Entrance
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- The bollards do have an identification band to aid visually impaired people.
- There is a member of staff available for assistance at this entrance.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Outside Access (George Street / Kirkgate Market Entrance)
- This information is for the entrance located 0n George Street, facing Kirkgate Market.
- This entrance gives access to the ground floor of Victoria Gate shopping centre.
- The entrance area/door is clearly signed.
- This entrance sign says 'Victoria Gate'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The intercom is not in a suitable position to allow wheelchair users to gain access.
- The height of the intercom is 125cm (4ft 1in).
- The main door(s) open(s) both ways.
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 244cm.
- There are bollards at this entrance.
- The minimum width between the bollards is 126cm.
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Entrance
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- The bollards do have an identification band to aid visually impaired people.
- There is a member of staff available for assistance at this entrance.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Outside Access (Harewood Street Entrance)
- This information is for the entrance located on Harewood Street.
- This entrance gives access to the ground floor of Victoria Gate shopping centre.
- The entrance area/door is clearly signed.
- This entrance sign says 'Victoria Gate'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 187cm.
- There are bollards at this entrance.
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Entrance
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- The bollards do have an identification band to aid visually impaired people.
- There is a member of staff available for assistance at this entrance.
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Ramp/Slope
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- The ramp/slope is located on the approach to the entrance.
- The gradient of the ramp/slope is slight.
Internal Area(s) (Shopping Centre)
- The type of flooring in this area is tiles and stone.
- There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is step free access in this area.
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Comments
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- Victoria Gate has 2 shopping malls, the North and South Malls.
- Both shopping malls join to form a circular route at the Harewood Street entrance and at the Eastgate and George Street entrances
- The shops are all located on the ground level of the shopping centre.
- The first, second and third levels consist of a stair / lift lobby area only.
- Changing places, accessible toilets, standard toilets and parent and baby rooms are located on the first level of the shopping centre.
- The Centre Management Suite and Casino are located on the second level of the shopping centre.
- The rooftop restaurants are located on the third level of the shopping centre.
Ramp(s) or Slope(s) (Victoria Gate Main Concourse)
- There is a ramp/slope located running the length of the shopping centre in both shopping malls.
- The ramp/slope is used to access The shops in the north and south shopping malls.
- The gradient of the ramp/slope is slight.
Ramp(s) or Slope(s) (Escalator to Casino)
Ramp(s) or Slope(s) (Ground Floor Corridor to Lift and Stairs)
Guest Services Counter (Customer service Desk)
- The counter is located in the centre of the South Mall.
- There is ramped/sloped access to the counter.
- There is a clear unobstructed route to the counter.
- There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a background which is patterned.
- The lighting levels at the counter are good.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the low/lowered section of the counter.
- There is a hearing assistance system at the counter.
- There is a touch screen.
Other Floors
- Stairs can be used to access other floors.
- The stairs are located in the lobby area, in the South Mall, facing the customer service desk.
- The floors which are accessible by stairs are G, 1, 2, 3.
- There are 15+ steps between floors.
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The height of the step(s) is/are 8cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
Escalator(s)
- Wayfinding signage is not provided for escalators.
- The escalators only go up.
- The floors which are accessible by escalator(s) are G, 1, 2.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are not clearly marked.
Lift
- There is a lift for public use.
- The lift is located in the lobby area, in the South Mall, facing the customer service desk.
- There is 1 other lift in this location.
- The lift surveyed was the right lift.
- The other lift has very similar/identical specifications.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1, 2, 3.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 137cm x 150cm (4ft 6in x 4ft 11in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
- There is a/are similar lift(s) available.
Changing Places (Victoria Gate - Level 1)
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Location and Access
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- The facility is located on level1, in the corridor to the right as you exit the lift.
- The facility is approximately 14m (15yd 11in) from the lift.
- The facility is in addition to standard and accessible toilets.
- The facility is not located close to other managed facilities (e.g. reception or service counter).
- There is level access to the facility, via lift.
- The facility surveyed is for the sole use of disabled people.
- The colour contrast between the external door and wall is fair.
- The colour contrast between the internal door and wall is good.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from the customer service desk.
- There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The door opens inwards and outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The door has a horizontal grab rail.
- The width of the door is 101cm (3ft 4in).
- The dimensions of the facility are 294cm x 355cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- The colour contrast between the walls and floor is good.
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Toilet Details
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- The facility toilet is peninsular.
- The transfer space on the right as you face the toilet is 224cm (7ft 4in).
- The transfer space on the left as you face the toilet is 79cm (2ft 7in).
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The colour contrast between the dropdown rail(s) and wall is fair.
- As you face the toilet there are vertical grab rails on both sides.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is fair.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is fair.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- There is a sensor flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 93cm.
- The toilet has a backrest.
- The toilet seat colour contrast is poor.
- There is an emergency alarm for the toilet.
- The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
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Changing Bench and Hoist Details
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- The facility changing bench is free standing.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 197cm (6ft 6in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Other Facilities
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- A privacy screen is not available.
- The type of wash basin is fixed.
- The height of the wash basin is 78cm.
- The wash basin tap type is sensor.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on the left.
- The colour contrast between the wash basin grab rail(s) and wall is fair.
- There is a soap dispenser.
- The soap dispenser is not at the recommended height of 80cm-100cm.
- The height of the soap dispenser is 101cm.
- Wide tear off paper roll is not available.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- The height of the hand dryer is 85cm.
- There is a towel dispenser.
- The towel dispenser is at the recommended height of 80cm-100cm.
- The height of the towel dispenser is 85cm.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a/are female sanitary and non-infectious waste disposal units.
- There is an emergency alarm for the facility.
- The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
- There is a coat hook.
- There are coat hooks in the toilet at 106cm and 141cm from the floor.
- There is not a flashing fire alarm beacon within the toilet.
- The lighting levels are good.
Accessible Toilet(s) (Victoria Gate - Level 1 Left Hand Transfer)
- There is an/are accessible toilet(s) available.
- This accessible toilet is located 0n level 1, ahead as you exit the lift, on the right in the entranceway to the female and male standard toilets.
- This accessible toilet is approximately 7m (7yd 1ft) from the lift.
- There is step-free access to the accessible toilet, via lift.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is poor.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 92cm (3ft).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is fair.
- The dimensions of the accessible toilet are 189cm x 215cm (6ft 2in x 7ft 1in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 102cm (3ft 4in).
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a push button flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is fair.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 107cm from the floor.
- There is not a mirror.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 96cm.
- The shelf is located where it is reachable.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 102cm (3ft 4in).
- The contrast between the toilet roll holder and the wall is fair.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 71cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 102cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 101cm (3ft 4in).
- The contrast between the hand dryer and the wall is fair.
- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 92cm.
Accessible Toilet(s) (Victoria Gate - Level 1 Right Hand Transfer)
- There is an/are accessible toilet(s) available.
- This accessible toilet is located 0n level 1, ahead as you exit the lift, on the left in the entranceway to the female and male standard toilets.
- This accessible toilet is approximately 7m (7yd 1ft) from the lift.
- There is step-free access to the accessible toilet, via lift.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is poor.
- The door opens inwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 93cm (3ft 1in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
- The dimensions of the accessible toilet are 186cm x 222cm (6ft 1in x 7ft 3in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 105cm (3ft 5in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a push button flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- There is a/are female sanitary and pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 108cm from the floor.
- There is not a mirror.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 93cm (3ft 1in).
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 78cm (2ft 7in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 101cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is good.
- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 89cm.
Standard Toilet(s) (Victoria Gate - Level 1)
- Standard toilet facilities are available.
- The female and male toilets are located on level 1, ahead as you exit the lift.
- There is step-free access to the toilet(s), via lift.
- The standard toilet(s) is/are approximately 7m from the lift.
- There is pictorial signage on or near the toilet door.
- It was not possible to access the female toilet.
- An ambulant toilet cubicle is available.
- There are horizontal wall mounted rails available on both sides of the toilet.
- The ambulant toilet does not have vertical wall mounted grab rails.
- The information above relates to the male toilet. There is a different configuration of rails in the female toilet.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
Parent and Baby Room (Victoria Gate - Level 1 Family Room)
- There is a parent and baby room for public use.
- The parent and baby room is located on level 1, in the corridor to the right as you exit the lift.
- The parent and baby room is approximately 11m from the lift.
- There is step-free access to the parent and baby room, via lift.
- Staff do not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 96cm (3ft 2in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 81cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.
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Comments
View
- There is a second wash basin.
- The second wash basin is located to the right as you enter.
- The second wash basin is 92cm high.
- The taps are sensor.
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- There is a second wash basin.
Route From Victoria Gate To Victoria Quarter
- Access to Victoria Quarter is via the Harewood Street entrance / exit (shown in photograph 1).
- After leaving the Harewood Street entrance / exit travel straight ahead towards Vicar Lane (shown in photograph 2).
- There is an easy slope leading towards the Harewood Street entrance bollards (shown in photograph 3).
- Pass through the bollards which have a minimum width of 114cm (shown in photograph 4).
- When you pass through the bollards you are on Vicar Lane.
- Ahead is a pelican crossing (shown in photograph 5).
- The crossing has a slight ramp down and then up at the other side (shown in photograph 6).
- The crossing has tactile paving (shown in photograph 6).
- After crossing Vicar Lane the entrance to Victoria Quarter is just to the right (shown in photograph 7).