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Victoria Leeds - Victoria Quarter

44 Victoria Gate, George Street, Leeds, LS2 7AU

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Access Guide

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Getting Here

Getting Help and Assistance

  • For the map of Victoria Leeds please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

COVID-19 Information (Victoria Gate and Victoria Quarter)

  • The information in this section was taken in December 2020.
  • All entrances have a keep right system in place.
    There are clear floor markings on entry and free standing directional signs on exit.
  • There is a member of staff available at the entrance.
  • A team member is available at all entrances.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 110cm.
  • Hand sanitisers are not available inside the venue.
  • There are no additional hand sanitisers within the shopping centre but they are available in the shops.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is not a one-way system throughout.
  • The maximum amount of people allowed within Victoria Gate and Victoria quarter shopping centre is 2000.
    There is a keep left system in place to unsure social distancing.
    The keep left system signposted with floor signage.
    .
  • There is clear signage inside to help with social distancing.
  • There are floor signs and information boards located throughout the shopping centre.
    Most shops have floor signs outside to aid with social distancing and queueing.
    .
  • There are protective clear screens located at desks/counters.
  • The stairs have a keep left system in place.
    The keep left system is not clearly marked or signposted.
    .
  • The lifts are limited to one person or 1 household.
    There is clear signage at the lifts to explain this.
    .
  • Toilets are available.

Opening Times

  • Monday 09:30 - 19:00.
  • Tuesday 09:30 - 19:00.
  • Wednesday 09:30 - 19:00.
  • Thursday 09:30 - 19:00.
  • Friday 09:30 - 19:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Parking

Route From Victoria Gate To Victoria Quarter

  • Access to Victoria Quarter is via the Harewood Street entrance / exit (shown in photograph 1).
  • After leaving the Harewood Street entrance / exit travel straight ahead towards Vicar Lane (shown in photograph 2).
  • There is an easy slope leading towards the Harewood Street entrance bollards (shown in photograph 3).
  • Pass through the bollards which have a minimum width of 114cm (shown in photograph 4).
  • When you pass through the bollards you are on Vicar Lane.
  • Ahead is a pelican crossing (shown in photograph 5).
  • The crossing has a slight ramp down and then up at the other side (shown in photograph 6).
  • The crossing has tactile paving (shown in photograph 6).
  • After crossing Vicar Lane the entrance to Victoria Quarter is just to the right (shown in photograph 7).

Outside Access (Vicar Lane to County Arcade)

  • Entrance View
    • This information is for the entrance located on Vicar Lane.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'County Arcade'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There are no doors at this entrance.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 115cm.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • This entrance leads directly to the County Arcade.

Outside Access (Vicar Lane to Queen Victoria Street Shopping Arcade)

  • Entrance View
    • This information is for the entrance located on Vicar Lane.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Victoria Quarter'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 275cm.
    • There is a slope with a very easy incline.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.

Outside Access (Briggate to County Arcade)

  • Entrance View
    • This information is for the entrance located on Briggate.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'County Arcade'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There are no doors at this entrance.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 115cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • This entrance leads directly to the County Arcade.

Outside Access (Briggate to Queen Victoria Street Shopping Arcade)

  • Entrance View
    • This information is for the entrance located on Briggate.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Victoria Quarter'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 277cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
  • Comments View
    • This entrance leads directly to the Queen Victoria Street Shopping Arcade.

Outside Access (King Edward Street to Cross Arcade)

  • Entrance View
    • This information is for the entrance located on King Edward Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'County Arcade'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There are no doors at this entrance.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 118cm.
    • There is a slope with a very easy incline.
  • Ramp/Slope View
    • The ramp/slope is located on the path leading to the entrance.
  • Comments View
    • This entrance gives direct access to Cross Arcade.

Getting Around

  • Access View
    • There is step free access throughout the building.
    • There is a slight slope, with no handrails, for access to the County Arcade.
    • This slope runs through the length of the County Arcade from Vicar Lane to Briggate and is shown in photographs 1 and 2.
    • There is a slight slope, with no handrails, for access to Queen Victoria Street Arcade.
    • This slope runs through the length of Queen Victoria Street Arcade from Vicar Lane to Briggate and is shown in photographs 3 and 4.
    • There is a slight slope, with no handrails, for access to Cross Arcade.
    • This slope runs the length of Cross Arcade from King Edward Street to the Queen Victoria Street Arcade and is shown in photographs 5 and 6.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is stone and tiles.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in corridors/walkways.
    • There is good colour contrast between the walls and floor in all areas.
    • There are seats without armrests at regular intervals.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the shopping arcade.

Victoria Quarter

  • Victoria Quarter has 3 shopping malls, County Arcade, Queen Victoria Street and Cross Arcade.
  • County Arcade and Queen Victoria Street run parallel to each other from Vicar Lane to Briggate.
  • County Arcade also has a spur and joins Queen Victoria Street.
  • Cross Arcade starts on King Edward Street and joins Queen Victoria Street.
  • Some of the shops along the arcades have steps to enter.
  • There is a portable ramp available from any member of the shopping centre staff (shown in photographs 3 and 4).
  • The gradient of the ramp will vary depending on step height and number of steps.
  • The width of the ramp is 78cm.
  • The ramp does not have handrails.