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Westquay Shopping Centre North - Level 2

Harbour Parade, Southampton, SO15 1QF

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Access Guide

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Getting Here

  • By Road View
    • Southampton is easily accessible by car.
      If you are using a GPS or route finder system to get to Westquay Shopping Centre, enter "Harbour Parade" as the destination road.
      The Multi-storey and Podium car parks are both accessed from this road.
      From the East or West, approach Southampton on the M27.
      At junction 3 join the M271 signposted Southampton.
      At the roundabout take the first exit left, signposted Westquay and the Waterfront.
      Stay in the right hand lane and follow signs to Westquay Car Parks.
      From the North, follow the signs on the M3 to Westquay.
    • There are two car parks available at Westquay Shopping Centre; the Podium Car Park and the Multi-storey Car Park.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Bluestar run buses across Southampton and South Hampshire.
      Services are frequent and most run late into the night.
      Dayrider and Freedom passes are available from the driver for unlimited travel across the whole network.
      Bluestar run a service from the train station to Westquay and then down to the Red Funnel Terminal. This service costs £1 per trip and runs every half an hour.
    • For more information on Bluestar Buses please click here (opens new tab).
  • By Train View

Getting Help and Assistance

  • For a map of the shopping centre please click here (new tab).
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • Alternative formats of the shopping centre map are available in large print.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • The shopping centres quiet hour takes place every Monday, 09:00-10:00.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include motorised wheelchairs and wheelchairs.
  • To obtain mobility aids please contact Guest Services on Level 3.

Parking

Opening Times

  • Monday 09:00 - 20:00.
  • Tuesday 09:00 - 20:00.
  • Wednesday 09:00 - 20:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Outside Access (Portland Terrace - Level 2)

  • This information is for the entrance located on Portland Terrace.
  • This entrance gives access to level 2 of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Westquay North'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.

Outside Access (Alternative Entrance - Level 2)

  • This information is for the entrance located off Portland Terrace, by the Westquay bus stop.
  • This entrance gives access to level 2 of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Westquay North'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 160cm.
  • Entrance View
    • The height of the bollard(s) is 93cm.
    • The bollards do not have an identification band to aid visually impaired people.
  • Comments View
    • There are also double automatic doors to the right of this entrance (photographs 2 and 3).

Outside Access (Multi-Storey Car Park - Level 2)

  • This information is for the entrance located just beyond the car park walkway.
  • This entrance gives access to level 2 of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Westquay'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.

Internal Area(s) (Westquay Shopping Centre North - Level 2)

  • Digital wayfinders are not available.
  • Information posts are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • The type of flooring in this area is tiles.
  • There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; chairs with armrests, sofas and wooden benches.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are good.
  • Background music is not played in this area.
  • There is step free access in this area.

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are located in the centre of Level 2, Level 3 and Level 4.
  • The floors which are accessible by stairs are 2, 3 and 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located in the centre of Level 2, Level 3 and Level 4.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are 2, 3 and 4.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.

Lift (Podium Car Park - Levels 2, 3 and 4)

  • There is a lift for public use.
  • The lift is located at the rear of the lift lobby in the Podium Car Park / in the centre of the shopping centre.
  • The lift is clearly visible from the entrance.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are -1 (Podium Car Park), 0 (Podium Car Park), 1 (Podium Car Park), 2 (Westquay Shopping Centre North), 3 (Westquay Shopping Centre North) and 4 (Westquay Shopping Centre North).
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 105cm (3ft 5in).
  • The dimensions of the lift are 195cm x 175cm (6ft 5in x 5ft 9in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Lift (Podium Car Park - Westquay Shopping Centre North - Level 2)

  • There is a lift for public use.
  • The lift is located at the rear of the car park.
  • The lift is clearly visible from the entrance.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are -1 (Podium Car Park), 0 (Podium Car Park), 1 (Podium Car Park) and 2 (Westquay Shopping Centre North).
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 230cm (5ft 3in x 7ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Toilet Facilities

  • Accessible and standard toilets are located on Level 1 of the Podium Car Park, Westquay Shopping Centre North – Levels 4 and 3, Westquay Shopping Centre South on Level 1 and in some of the independent retailers/restaurants.
  • Parent and baby changing facilities are located on Level 1 of the Podium Car Park and Westquay Shopping Centre North - Levels 4 and 3.
  • There is a Changing Places facility located on Level 1 of the Podium Car Park.

Westquay Shopping Centre