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Westquay Shopping Centre South

Harbour Parade, Southampton, SO15 1QF

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Access Guide

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Getting Here

  • By Road View
    • Southampton is easily accessible by car.
      If you are using a GPS or route finder system to get to Westquay Shopping Centre, enter "Harbour Parade" as the destination road.
      The Multi-storey and Podium car parks are both accessed from this road.
      From the East or West, approach Southampton on the M27.
      At junction 3 join the M271 signposted Southampton.
      At the roundabout take the first exit left, signposted Westquay and the Waterfront.
      Stay in the right hand lane and follow signs to Westquay Car Parks.
      From the North, follow the signs on the M3 to Westquay.
    • There are two car parks available at Westquay Shopping Centre; the Podium Car Park and the Multi-storey Car Park.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Bluestar run buses across Southampton and South Hampshire.
      Services are frequent and most run late into the night.
      Dayrider and Freedom passes are available from the driver for unlimited travel across the whole network.
      Bluestar run a service from the train station to Westquay and then down to the Red Funnel Terminal. This service costs £1 per trip and runs every half an hour.
    • For more information on Bluestar Buses please click here (opens new tab).
  • By Train View

Getting Help and Assistance

  • For a map of the shopping centre please click here (new tab).
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • Alternative formats of the shopping centre map are available in large print.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • The shopping centres quiet hour takes place every Monday, 09:00-10:00.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and motorised wheelchairs.
  • To obtain mobility aids please contact Guest Services on Level 3.

Parking

Opening Times

  • Monday 09:00 - 20:00.
  • Tuesday 09:00 - 20:00.
  • Wednesday 09:00 - 20:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Outside Access (Harbour Parade - Level 0)

  • This information is for the entrance located just off Harbour Parade.
  • This entrance gives access to level 0 of the south shopping centre and Hollywood Bowl.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Westquay South'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 70cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.

Other Floors (Harbour Parade - Level 0)

  • Stairs can be used to access other floors.
  • The stairs are located ahead after you enter the Harbour Parade Level 0 entrance.
  • The floors which are accessible by stairs are 0, 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Lift (Harbour Parade - Level 0)

  • There is a lift for public use.
  • The lift is located ahead as you enter the Harbour Parade - Level 0 entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 2m (2yd 7in) from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 1 and 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 190cm (4ft 7in x 6ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Outside Access (Esplanade - Level 2)

  • This information is for the entrance located just off the Esplanade.
  • This entrance gives access to level 2 of the south shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Westquay South'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 70cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 110cm.

Escalator(s) (Esplanade - Level 2)

  • Wayfinding signage is not provided for escalators.
  • The escalators only go up.
  • The floors which are accessible by escalator(s) are Esplanade to Level 2.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.

Outside Access (Terrace Entrance - Level 2)

  • This information is for the entrance located just off the Terrace.
  • This entrance gives access to level 2 of the south shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Westquay South'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 92cm.

Lift (Esplanade - Level 1)

  • There is a lift for public use.
  • The lift is located just off the Esplanade.
  • The lift is clearly visible from the entrance.
  • There is 1 other lift in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Esplanade, Levels 2, 3 and 4.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 145cm x 195cm (4ft 9in x 6ft 5in).
  • There are separate entry and exit doors in the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Internal Area(s) (Westquay Shopping Centre South)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • The type of flooring in this area is tiles.
  • There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; armchairs, sofas and chairs without armrests.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are good.
  • Background music is not played in this area.
  • There is a children's play area which is located on level 2 of the shopping centre.
  • There is step free access in this area.

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are located on level 2 of the shopping centre.
  • The floors which are accessible by stairs are 2, 3 and 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located on level 2 in the middle of the shopping centre.
  • Signs indicating the location of the escalator(s) are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are 2, 3 and 4.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

Accessible Toilet(s) (Westquay Shopping Centre South - Level 1 - Left Transfer)

  • There is an/are accessible toilet(s) available.
  • The accessible toilet was out of use at the time of the survey.
  • This accessible toilet is located at the Podium car park exit to Westquay Shopping Centre South - Level 1, between the first and second set of doors.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 100cm (3ft 3in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
  • The dimensions of the accessible toilet are 160cm x 260cm (5ft 3in x 8ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm (2ft 11in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 150cm from the floor.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 40cm (1ft 4in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 79cm (2ft 7in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • The contrast between the hand dryer and the wall is good.
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 90cm.
  • Comments View
    • There is an additional accessible toilet available with the lateral transfer space on the right (photograph 6).

Standard Toilet(s) (Westquay Shopping Centre South - Level 1)

  • Standard toilet facilities are available.
  • The female and male toilets are located on Level 1.
  • There is step-free access to the toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The height of the lowered wash basin is 64cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

Westquay Shopping Centre