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Andover War Memorial Hospital Main Entrance

Andover War Memorial Hospital, Charlton Road, Andover, Hampshire, SP10 3LB

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Access Guide

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Getting To The Hospital

  • By Road View
    • From the east: Leave the A303 and follow the A3093 sign for Andover. At the first roundabout go straight on towards the town centre, passing the Twinings factory on the right. At the second roundabout follow the sign for town centre onto Churchill Way. At the third roundabout follow town centre signs onto Northern Avenue. At the fourth roundabout signs direct you to Andover War Memorial Hospital, which is roughly half a mile further on Charlton Road. From the west: Leave the A303 and follow the A343 sign for Andover. At the first roundabout follow signs for ring road (Portway Industrial Estate and Charlton). Signs for the ring road should also be followed at the second and third roundabouts. At the fourth roundabout signs will point the way to Andover War Memorial Hospital which is roughly half a mile further on Charlton Road on the right.
    • There is Pay & Display parking throughout the hospital site. Parking is free for Blue Badge holders. Free parking is available for the following patients and visitors at all three of our hospitals: •Patients attending for chemotherapy. •Patients/visitors attending every day after one week of attendance. •Outpatients who have been attending for more than two weeks and continue to attend at least twice a week with the same illness or condition. •Visitors to patients being cared for in the Intensive Care Unit or the neonatal unit. •Visitors to inpatients whose stay in hospital has been more than one week, providing they are visiting every day. •Visitors to inpatients whose stay in hospital has been more than two weeks, providing they are visiting at least twice per week. •Carers staying overnight with children who are inpatients. •Relatives or carers of patients who are receiving end of life care. If you think you are eligible for free parking, please inform the nurse in charge of the patient’s care.
  • By Bus View
    • The hospital is situated on Route 4 which is a new route to the Hospital and Drove Estate.
  • By Train View
    • Andover is located on the Salisbury to Basingstoke line. If using the train from Winchester or Eastleigh you may have to change at Basingstoke. From Andover station you may catch a number 8, 77 or 87 bus to the town centre and change to a K route service to get to the hospital. If walking or cycling from the station, turn left along Station Approach, keep left until you reach Charlton Road. Turn left and follow Charlton Road to the hospital (on your right). Distance is approximately a third of a mile/half a kilometre.
  • Useful Links View

Getting Help and Assistance

  • There is not a Patient Advice and Liaison Service (PALS) at the hospital.
  • There are not volunteers available for help and assistance at the hospital.
  • Hospital staff do receive disability awareness / equality training.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • No hospital staff receive deaf awareness training.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact staff in the Main Outpatients department.

Hospital Parking (Main Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the side of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 412cm x 567cm (13ft 6in x 18ft 7in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is not clearly signposted.
  • Comments View
    • Free parking is available for the following patients and visitors at all three of our hospitals:
    • •Patients attending for chemotherapy.
    • •Patients/visitors attending every day after one week of attendance.
    • •Outpatients who have been attending for more than two weeks and continue to attend at least twice a week with the same illness or condition.
    • •Visitors to patients being cared for in the Intensive Care Unit or the neonatal unit.
    • •Visitors to inpatients whose stay in hospital has been more than one week, providing they are visiting every day.
    • •Visitors to inpatients whose stay in hospital has been more than two weeks, providing they are visiting at least twice per week.
    • •Carers staying overnight with children who are inpatients.
    • •Relatives or carers of patients who are receiving end of life care.
    • If you think you are eligible for free parking, please inform the nurse in charge of the patient’s care.

Hospital Parking (Blue Badge)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located outside the Main Hospital Entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 7 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 411cm x 538cm (13ft 6in x 17ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located outside the Main Entrance.
    • There is not a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 6m (6yd 1ft) from the Main Hospital Entrance.

Outside Access (Main Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 146cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of and beyond the entrance.
    • The ramp/slope gradient is easy.

Outside Access (Side Entrance)

  • Entrance Details View
    • This information is for the entrance located at the side of the hospital.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 156cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is easy.

Reception

  • Reception View
    • The reception point is located straight ahead as you enter the Main Hospital Entrance.
    • The reception point is approximately 4m (4yd 1ft) from the Main Hospital Entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • The waiting room / area does not have background music playing.
    • There is not a flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are medium.

Getting Around

  • Access View
    • There is step free access throughout the majority of the building.
    • There is a steep slope, with no handrails, for access to the Catering building from the Main Hospital building.
    • There is a slight ramp, with handrails on both sides, for access to the Main Hospital corridor from the Main Outpatients department.
    • The width of the ramp or slope is 143cm (4ft 8in).
    • The ramp or slope does bypass the step(s).
    • There is/are 3 clearly marked step(s), with handrails on both sides, for access to the Main Hospital corridor from the Main Outpatients department.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • Circulation View
    • There are not doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is carpet and vinyl.
    • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails are not provided in corridors.
    • Seating is provided in some corridors.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are varied.
  • Signage and Wayfinding View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • The wayfinding signage does not include pictograms.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Other Floors

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • There are manual, heavy, double doors to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are G,1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located on the Main Hospital corridor.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is approximately 41m (44yd 2ft) from the Side Entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G,1.
  • There are manual, heavy, double doors to access the lift lobby on the ground floor.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 129cm (4ft 3in).
  • The dimensions of the lift are 156cm x 242cm (5ft 1in x 7ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low.

Accessible Toilet (Left Hand Transfer)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is located within the standard toilets.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The door is heavy.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 179cm x 151cm (5ft 10in x 4ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 109cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is not a soap dispenser.
    • There is not a wash basin.
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)