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Mumbai Majestic Indian Dining

Best Western Grand Hotel, Swainston Street, Cleveland, Hartlepool, TS24 8AA

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Hartlepool.

Opening Times

  • Monday 17:00 - 23:00.
  • Tuesday 17:00 - 23:00.
  • Wednesday 17:00 - 23:00.
  • Thursday 17:00 - 23:00.
  • Friday 17:00 - 23:00.
  • Saturday 17:00 - 23:00.
  • Sunday 17:00 - 23:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is shared with The Grand Hotel. Parking Permits are available free of charge from the restaurant.
    • The car park is located on Swainston Street.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 328cm x 485cm (10ft 9in x 15ft 11in).
    • The nearest Blue Badge bay is 73m (79yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 76m (83yd 4in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • There is a road to cross between the car park and the entrance.
    • The road is generally busy.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 99cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 89cm.
  • Ramp/Slope View
    • The ramp/slope is located between the 2 sets of doors.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located leading from Victoria Road to the entrance.
    • There is/are 9 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Lift (Main Entrance)

  • There is a lift for public use.
  • The lift is located leading from Victoria Road to the entrance.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • The lift is approximately 14m (15yd 11in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • Comments View
    • The lift was out of order at the time of the survey and could not be surveyed (August 2018).

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the restaurant.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Eating and Drinking

  • The following information is for the restaurant.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the main entrance.
  • The distance between the floor and the lowest table is 61cm (2ft).
  • The distance between the floor and the highest table is 106cm (3ft 6in).
  • The standard height for tables is 71cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is Indian.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the main entrance.
    • This accessible toilet is located to the rear left of the venue.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards (automatically).
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 93cm (3ft 1in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 159cm x 207cm (5ft 3in x 6ft 9in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 112cm (3ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are waste paper pedal bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 92cm (3ft).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the rear left of the venue.
    • The female toilet(s) is/are approximately 11m (12yd 1in) from the main entrance.
    • Inside the venue, there is not level access to the female toilet(s).
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the rear left of the venue.
    • The male toilet(s) is/are approximately 14m (15yd 11in) from the main entrance.
    • Inside the venue, there is not level access to the male toilet(s).
    • Lighting levels are medium.

Level Change (Accessible and Standard Toilets)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in the doorway to the accessible toilet and standard male toilets.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 93cm (3ft 1in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the second doorway to enter the standard female toilets.
  • There is/are 1 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does not bypass the step(s).
  • Comments View
    • Photographs 1 and 2 show the level change to the accessible toilet.
    • Photographs 3 and 4 show the level change to the standard male toilets.
    • Photographs 5 and 6 show the level change to the standard female toilets.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.