Access Guide
Introduction
- Services / facilities within the building include a café, sensory room, media lounge, play room and arts and crafts room.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Hartlepool.
Opening Times (Café)
- Monday 08:00 - 15:30.
- Tuesday 08:00 - 15:30.
- Wednesday 08:00 - 15:30.
- Thursday 08:00 - 15:30.
- Friday 08:00 - 15:30.
- Saturday 09:00 - 14:00.
- Sunday Closed.
Opening Times (Office Times)
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
Opening Times (Groups)
- Monday 15:00 - 20:00.
- Tuesday 15:00 - 20:00.
- Wednesday 15:00 - 20:00.
- Thursday 15:00 - 20:00.
- Friday 15:00 - 20:00.
- Saturday Closed.
- Sunday Closed.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Gainford Street.
- The car park is located on Gainford Street.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are available.
- Standard marked parking bays are located on York Road.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The standard on-street parking bays are not individually marked.
- The width of the bays is 244cm.
- There are standard parking bays located along York Road.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically (away from you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 105cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 96cm.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 105cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 83cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
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Comments
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- The slope can be accessed from the front, the right or the left.
- The slope has an easy gradient from the left and right sides only.
- The slope from the front has a steep gradient.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the building.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Eating and Drinking
- The following information is for the café/bar.
- The café/bar is located ahead as you enter the building.
- The bar does serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 3m (3yd 10in) from the main entrance.
- The distance between the floor and the lowest table is 40cm (1ft 4in).
- The distance between the floor and the highest table is 72cm (2ft 4in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Other Floors
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Steps
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- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
Lift
- There is a lift for public use.
- The lift is located ahead as you enter the building.
- The lift is a platform lift.
- The floors which are accessible by this lift are G and 1.
- The lift is approximately 5m (5yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is medium.
Changing Places
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Location and access
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- The facility is located on the ground floor, at the rear of the building in the far corridor.
- The facility is approximately 12m (13yd 4in) from the main entrance.
- There is level access to the facility.
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Dimensions and features
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- You do not need a key for the facility.
- The door opens outwards.
- The width of the door is 97cm (3ft 2in).
- The dimensions of the facility are 180cm x 396cm (5ft 11in x 12ft 12in).
- The facility changing bench height is adjustable.
- The facility changing bench is free standing.
- The length of the facility changing bench is 180cm (5ft 11in).
- The facility hoist is mobile.
- The facility toilet has a transfer space on one side only.
- The transfer space on the right as you face the toilet is 68cm (2ft 3in).
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall mounted grab rails are on both sides.
- Drop down rails are provided for the toilet.
- As you face the toilet the drop down rail(s) is/are on the right.
- The type of wash basin is fixed.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- Disposal facilities are available.
- A privacy screen is not available.
- Wide tear off paper roll is not available.
- The facility has a non-slip floor.
- A functioning emergency alarm is available.
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Comments
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- There is a baby change facility in the changing place.
- The height of the baby change table when extended is 104cm.
Accessible Toilet
- The changing place is also used as the accessible toilet.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the ground floor, at the rear of the building in the far corridor.
- The female and male toilets are approximately 12m (13yd 4in) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is normally on duty.
- Staff are trained to BSL level 3.
- Home visits / services are available.