Access Guide
Introduction
- Services / facilities within the building include a community building providing youth facilities and a community café.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Hartlepool.
COVID-19 Information
- There are external queuing points.
- The external queuing points are clearly marked/signed.
- There are separate doors for entering and exiting.
- There is not a member of staff available at the entrance.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are hand held.
- There is a limited number of people allowed inside.
- There is not a one-way system throughout.
- There is clear signage inside to help with social distancing.
- There are protective clear screens located at tills/counters.
- Toilets are available.
Opening Times
- Monday 09:00 - 14:00.
- Tuesday 09:00 - 14:00.
- Wednesday 09:00 - 14:00.
- Thursday 09:00 - 14:00.
- Friday 09:00 - 14:00.
- Saturday 09:00 - 14:00.
- Sunday 09:00 - 15:00.
Parking
- The venue does have its own car park.
-
Venue Car Park
View
- Parking is free for all users.
- The car park is located at the front of the building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 350cm x 482cm (11ft 6in x 15ft 10in).
- The nearest Blue Badge bay is 6m (6yd 1ft) from the main entrance.
- The furthest Blue Badge bay is 8m (8yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
-
Drop-off Point
View
- There is not a designated drop off point.
Outside Access (Main Entrance)
-
Entrance
View
- This information is for the entrance located at the front of the building.
- There is ramped/sloped access at this entrance.
- The height of the bell/buzzer is 130cm (4ft 3in).
- The bell/buzzer is not in a suitable position to allow wheelchair users to gain access.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are heavy.
- The width of the door opening is 81cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are heavy.
- The width of the door opening is 77cm.
-
Ramp/Slope
View
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Outside Access (Rear Entrance From the Garden)
-
Entrance
View
- This information is for the entrance located at the rear of the building leading from the main hall.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are heavy.
- The width of the door opening is 81cm.
-
Ramp/Slope
View
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is steep.
Reception (Main Reception)
- The desk/counter is 1m (3ft 3in) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are medium.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played in the rooms during some events and activities.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
Eating and Drinking (My Cafe)
- The following information is for the café.
- The café is located in the main corridor, in the first room on the left as you enter the building.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 9m (9yd 2ft) from the main entrance.
- The standard height for tables is 69cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
-
Comments
View
- There is a medium height serving hatch in the main hall for take away food as shown in photograph 1.
Accessible Toilet
- Accessible toilet facilities are available.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
- This accessible toilet is located at the far end of the left hand corridor.
- There is level access to this accessible toilet.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 83cm (2ft 9in).
- The door is heavy.
- The dimensions of the accessible toilet are 147cm x 190cm (4ft 10in x 6ft 3in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 62cm (2ft).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm did not sound when tested.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and open waste paper bin disposal units.
- There is not a/are not coat hook(s).
-
Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 119cm (3ft 11in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 107cm (3ft 6in).
Standard Toilet(s)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located at the far end of the left hand corridor.
- The female and male toilets are approximately 12m (13yd 4in) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located on the grass areas in front of the building.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
- Home visits / services are available.