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Star Centre

198 Flint Walk, Hartlepool, TS26 0TL

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Access Guide

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Introduction

  • Services / facilities within the building include children's services, early help team (family support workers, health visitors, community nursery nurses), PCSO, council contact team, play therapy room, Alliance children's therapy and counselling.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Hartlepool.

Covid-19 Information

  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • There is a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at tills/counters.
  • Toilets are available.

Opening Times

  • Monday 08:30 - 17:00.
  • Tuesday 08:30 - 17:00.
  • Wednesday 08:30 - 17:00.
  • Thursday 08:30 - 17:00.
  • Friday 08:30 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is ramped/sloped and stepped access at this entrance.
    • The height of the bell/buzzer is 165cm (5ft 5in).
    • The height of the intercom is 144cm (4ft 9in).
    • The bell/buzzer is not in a suitable position to allow wheelchair users to gain access.
    • The main door(s) open(s) away from you (push).
    • The intercom is not in a suitable position to allow wheelchair users to gain access.
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 82cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 86cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in the first doorway.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 3cm.
    • There is not a/are not handrail(s) at the step(s).

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Kitchen

  • The kitchen is 5m from the main entrance.
  • The kitchen is located along the corridor to the right as you enter the building.
  • There is step-free access into the room.
  • The door is single.
  • The door opens away from you (push).
  • The door is heavy.
  • The clear door width is 76cm.
  • The height of the worksurfaces is 90cm.
  • There are no lowered worksurfaces.
  • There is a built-in oven.
  • The height to the top of the controls is 81cm.
  • There is a built-in hob.
  • The height to the top of the controls is 93cm.
  • There is a cooker hood.
  • The height to the top of the controls is 178cm.
  • There is a sink.
  • The height of the sink is 91cm.
  • The taps are separate twist/turn.
  • There is a fridge.
  • The height to the handle is 81cm.
  • There is a freezer.
  • The height to the handle is 79cm.
  • There is a freestanding microwave.
  • The height to the top control is 110cm.
  • There is a table and 4 chairs.
  • The chairs do not have armrests.
  • The table and chairs are not fixed.
  • The height of the table is 65cm.
  • There is room for a wheelchair user to manoeuvre in the kitchen.
  • There is a similar kitchen located at the front left of the building as you enter.

Meeting Rooms

  • There are 6 meeting rooms.
  • The meeting rooms are located on the ground floor.
  • There are 4 meeting rooms along the right hand corridor as you enter.
  • There are 2 meeting rooms along the left hand corridor as you enter.
  • The meeting room surveyed was the Garden Room.
  • There is step-free access into the room.
  • The Garden Room is located to the rear right of the building as you enter.
  • The Garden Room is 8m from the main entrance.
  • The door to the Garden Room is single.
  • The door opens away from you (push).
  • The clear door width is 76cm.
  • There is a sofa with armrest on both sides.
  • There are 2 chairs with armrests on both sides.
  • There is a children's table and chairs.
  • The height of the table is 33cm.
  • There are children's toys.
  • There is a TV and video.
  • The height of the TV stand is 59cm.
  • The height to the top of the TV is 93cm.
  • There is a HiFi.
  • The height to the top control is 80cm.
  • There is ample room for a wheelchair user to manoeuvre within the room.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are The Flat.
  • Comments View
    • At the time of the survey The Flat was in use and could not be surveyed.

Accessible Toilet (Left)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 4m (4yd 1ft) from the main entrance.
    • This accessible toilet is located on the ground floor, to the left as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 152cm x 221cm (4ft 12in x 7ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 77cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 100cm (3ft 3in).

Accessible Toilet (Right)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
    • This accessible toilet is located on the ground floor, to the right hand side of the building as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 150cm x 252cm (4ft 11in x 8ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 101cm (3ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located in the grounds surrounding the building.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are available.